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DEBUNKING THE MYTHS OF
Cross-disciplinary collaboration
ALASTAIR SIMPSON
Head of Design, Atlassian 

@alanstairs
FOR PROJECT TEAMS…WE
TRY TO STANDARDISE.
FOR PROJECT TEAMS…WE
THINK THIS IS HOW WE SCALE.
FOR PROJECT TEAMS…WE
THINK THIS MAKES US
EFFICIENT.
FOR PROJECT TEAMS…WE
END UP REMOVING THE
HUMAN SIDE OF TEAMWORK.
FOR PROJECT TEAMS…WE
END UP FOCUSSING ON A
PROCESS VS THE OUTCOME.
EFFECTIVE TEAMWORK IS…
EFFECTIVE TEAMWORK IS…
BEING ADAPTABLE TO
CHANGE.
EFFECTIVE TEAMWORK IS…
ABOUT PARTNERSHIPS.
EFFECTIVE TEAMWORK IS…
MESSY (AS PEOPLE ARE).
EFFECTIVE TEAMWORK IS…
HAVING A CLEAR PURPOSE.
MYTH 1
SOLID ROLES &
RESPONSIBILITIES
SOLVES ALL.
Design does
that
Research
does this
US THEM
Teams constantly bicker over
turf, blaming the various
disciplines for their inability to
meet deadlines.
ALAN COOPER
START A CONVERSATION
START A
CONVERSATION
TheOutcome
HealthMonitor
Whatneedstobedone
overwhodoesit
TheOutcome
HealthMonitor
ProjectXPlan
What Who Status Notes
@sherif
@alastair
@agnes
@sherif
START A
CONVERSATION
TheOutcome
HealthMonitor
START A
CONVERSATION
TheOutcome
HealthMonitor
bit.ly/ops-health
START A
CONVERSATION
EFFECTIVE TEAMWORK IS…
BEING ADAPTABLE TO
CHANGE.
AH-HA FOR OPS.
GIVE TEAMS GUARDRAILS
AND FRAMEWORKS. NOT
RIGID PROCESS.
MYTH 1
SOLID ROLES &
RESPONSIBILITIES
SOLVES ALL.
REALITY 1
FOCUS ON
RESPONSIBILITIES &
THE OUTCOME.
MYTH 2
RESEARCHERS* DO
ALL THE RESEARCH*
WORK.
Design does
that
Research
does this
US THEM
& JOINT
ACCOUNTABILITY
CO-CREATION
CO-CREATION
Presentation
Thebigreveal
User testing &
interviews
Giving feedback
Z
Z
Z
Z
Z
CO-CREATION
Thebigreveal
User testing &
interviews
Giving feedback
Who is not in the room is
just as important as who is.
AUBREY BLANCHE, HEAD OF DIVERSITY & BELONGING, ATLASSIAN
CO-CREATION
PowerPoint
Thebigreveal
User testing &
interviews
Giving feedback
CO-CREATION
Giving feedback
Thebigreveal
User testing &
interviews
Thebigreveal
CO-CREATION
User testing &
interviews
bit.ly/ops-atlab
Giving feedback
CO-CREATION
Thebigreveal
User testing &
interviews
Giving feedback
human
PQ
technical
PQ
bit.ly/ops-cards
Succeed as a team
JOINT ACCOUNTABILITY
Fail & Succeed as a team
JOINT ACCOUNTABILITY
EFFECTIVE TEAMWORK IS…
ABOUT PARTNERSHIPS.
AH-HA FOR OPS.
THE UNIT OF DELIVERY IS
THE TEAM. DEMAND
DISCIPLINES COME IN AT
THE RIGHT TIME.
MYTH 2
RESEARCHERS* DO
ALL THE RESEARCH*
WORK.
REALITY 2
BUILDING GREAT
PRODUCTS IS A
TEAM SPORT.
MYTH 3
TRUST IN TEAMS JUST
HAPPENS.
Hey, why did you make that
decision?
Hey, why did you make that
decision?
Hey, why did you make that
decision?
Hmm…I’m really not sure why
you made that decision?
Hey, why did you make that
decision?
+ 24 hours
99+
+ 24 hours
99+
You are an idiot! I have no idea
why you made that decision!
RAISE THE BANDWIDTH
10 comments
30+ comments
85+ comments
You have to know when to
raise the bandwidth…
MIKE KNOOP, ZAPIER CO-FOUNDER
bit.ly/ops-remote
MEETINGS
Meetings Trust
Time
Number
bit.ly/ops-inclusivity
SHOW THAT YOU CARE
How are you doing today?
THE SIMPLE THINGS…
What did you get up to at the
weekend?
THE SIMPLE THINGS…
Source Shutterstock
🌈 6 💖 1
🌈 6 💖 1
BuildRelationships
Thesingle,mostimportantcure
toanyteamchallenges.
☕
When trust is high, speed
goes up and costs go down.
STEPHEN COVEY
EFFECTIVE TEAMWORK IS…
MESSY (AS PEOPLE ARE).
AH-HA FOR OPS.
HELP BUILD RELATIONSHIPS
THAT CAN WITHSTAND
MESSY MOMENTS.
MYTH 3
TRUST IN TEAMS JUST
HAPPENS.
REALITY 3
TRUST TAKES EFFORT.
INVEST IN IT. BE A
HUMAN.
MYTH 4
ALIGNING ON WHERE
WE ARE GOING IS THE
IMPORTANT THING.
The previous team had NO
IDEA what they were doing…
This is a low hanging fruit
fix…
Its obvious why this is
broken! Let’s...
That previous team had a
tough problem to solve…
If only we had known about
all of the edge cases.
Hmmm…maybe it wasn’t so...
A SHARED
UNDERSTANDING OF
CUSTOMER,CUSTOMER,
PROBLEMS,PROBLEMS,
GOALS.GOALS.
A SHARED
UNDERSTANDING OF
HOW YOUHOW YOU
GOT HERE.GOT HERE.
EFFECTIVE TEAMWORK IS…
HAVING A CLEAR PURPOSE.
AH-HA FOR OPS.
A SHARED UNDERSTANDING
OF HOW YOU GOT HERE
CREATES A SENSE OF
URGENCY PURPOSE.
MYTH 4
ALIGNING ON WHERE
WE ARE GOING IS THE
IMPORTANT THING.
REALITY 4
ALIGNING ON HOW
WE GOT HERE IS JUST
AS IMPORTANT.
Source (http://foxmulder2.blogspot.com)
Process is neither
necessary nor
sufficient for
great design.
Mark Parnell, Atlassian
THANKS!
ALASTAIR SIMPSON
Head of Design, Atlassian 

@alanstairs
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)
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Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)

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Alastair Simpson: “Debunking the Myths of Cross-Disciplinary Collaboration”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com

Publié dans : Design
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Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at DesignOps Summit 2019)

  1. 1. DEBUNKING THE MYTHS OF Cross-disciplinary collaboration ALASTAIR SIMPSON Head of Design, Atlassian 
 @alanstairs
  2. 2. FOR PROJECT TEAMS…WE TRY TO STANDARDISE.
  3. 3. FOR PROJECT TEAMS…WE THINK THIS IS HOW WE SCALE.
  4. 4. FOR PROJECT TEAMS…WE THINK THIS MAKES US EFFICIENT.
  5. 5. FOR PROJECT TEAMS…WE END UP REMOVING THE HUMAN SIDE OF TEAMWORK.
  6. 6. FOR PROJECT TEAMS…WE END UP FOCUSSING ON A PROCESS VS THE OUTCOME.
  7. 7. EFFECTIVE TEAMWORK IS…
  8. 8. EFFECTIVE TEAMWORK IS… BEING ADAPTABLE TO CHANGE.
  9. 9. EFFECTIVE TEAMWORK IS… ABOUT PARTNERSHIPS.
  10. 10. EFFECTIVE TEAMWORK IS… MESSY (AS PEOPLE ARE).
  11. 11. EFFECTIVE TEAMWORK IS… HAVING A CLEAR PURPOSE.
  12. 12. MYTH 1 SOLID ROLES & RESPONSIBILITIES SOLVES ALL.
  13. 13. Design does that Research does this US THEM
  14. 14. Teams constantly bicker over turf, blaming the various disciplines for their inability to meet deadlines. ALAN COOPER
  15. 15. START A CONVERSATION
  16. 16. START A CONVERSATION TheOutcome HealthMonitor Whatneedstobedone overwhodoesit
  17. 17. TheOutcome HealthMonitor ProjectXPlan What Who Status Notes @sherif @alastair @agnes @sherif START A CONVERSATION
  18. 18. TheOutcome HealthMonitor START A CONVERSATION
  19. 19. TheOutcome HealthMonitor bit.ly/ops-health START A CONVERSATION
  20. 20. EFFECTIVE TEAMWORK IS… BEING ADAPTABLE TO CHANGE.
  21. 21. AH-HA FOR OPS. GIVE TEAMS GUARDRAILS AND FRAMEWORKS. NOT RIGID PROCESS.
  22. 22. MYTH 1 SOLID ROLES & RESPONSIBILITIES SOLVES ALL.
  23. 23. REALITY 1 FOCUS ON RESPONSIBILITIES & THE OUTCOME.
  24. 24. MYTH 2 RESEARCHERS* DO ALL THE RESEARCH* WORK.
  25. 25. Design does that Research does this US THEM
  26. 26. & JOINT ACCOUNTABILITY CO-CREATION
  27. 27. CO-CREATION Presentation Thebigreveal User testing & interviews Giving feedback Z Z Z Z Z
  28. 28. CO-CREATION Thebigreveal User testing & interviews Giving feedback
  29. 29. Who is not in the room is just as important as who is. AUBREY BLANCHE, HEAD OF DIVERSITY & BELONGING, ATLASSIAN
  30. 30. CO-CREATION PowerPoint Thebigreveal User testing & interviews Giving feedback
  31. 31. CO-CREATION Giving feedback Thebigreveal User testing & interviews
  32. 32. Thebigreveal CO-CREATION User testing & interviews bit.ly/ops-atlab Giving feedback
  33. 33. CO-CREATION Thebigreveal User testing & interviews Giving feedback human PQ technical PQ bit.ly/ops-cards
  34. 34. Succeed as a team JOINT ACCOUNTABILITY
  35. 35. Fail & Succeed as a team JOINT ACCOUNTABILITY
  36. 36. EFFECTIVE TEAMWORK IS… ABOUT PARTNERSHIPS.
  37. 37. AH-HA FOR OPS. THE UNIT OF DELIVERY IS THE TEAM. DEMAND DISCIPLINES COME IN AT THE RIGHT TIME.
  38. 38. MYTH 2 RESEARCHERS* DO ALL THE RESEARCH* WORK.
  39. 39. REALITY 2 BUILDING GREAT PRODUCTS IS A TEAM SPORT.
  40. 40. MYTH 3 TRUST IN TEAMS JUST HAPPENS.
  41. 41. Hey, why did you make that decision?
  42. 42. Hey, why did you make that decision?
  43. 43. Hey, why did you make that decision?
  44. 44. Hmm…I’m really not sure why you made that decision?
  45. 45. Hey, why did you make that decision? + 24 hours 99+
  46. 46. + 24 hours 99+ You are an idiot! I have no idea why you made that decision!
  47. 47. RAISE THE BANDWIDTH
  48. 48. 10 comments
  49. 49. 30+ comments
  50. 50. 85+ comments
  51. 51. You have to know when to raise the bandwidth… MIKE KNOOP, ZAPIER CO-FOUNDER
  52. 52. bit.ly/ops-remote
  53. 53. MEETINGS
  54. 54. Meetings Trust Time Number
  55. 55. bit.ly/ops-inclusivity
  56. 56. SHOW THAT YOU CARE
  57. 57. How are you doing today? THE SIMPLE THINGS…
  58. 58. What did you get up to at the weekend? THE SIMPLE THINGS…
  59. 59. Source Shutterstock
  60. 60. 🌈 6 💖 1
  61. 61. 🌈 6 💖 1
  62. 62. BuildRelationships Thesingle,mostimportantcure toanyteamchallenges. ☕
  63. 63. When trust is high, speed goes up and costs go down. STEPHEN COVEY
  64. 64. EFFECTIVE TEAMWORK IS… MESSY (AS PEOPLE ARE).
  65. 65. AH-HA FOR OPS. HELP BUILD RELATIONSHIPS THAT CAN WITHSTAND MESSY MOMENTS.
  66. 66. MYTH 3 TRUST IN TEAMS JUST HAPPENS.
  67. 67. REALITY 3 TRUST TAKES EFFORT. INVEST IN IT. BE A HUMAN.
  68. 68. MYTH 4 ALIGNING ON WHERE WE ARE GOING IS THE IMPORTANT THING.
  69. 69. The previous team had NO IDEA what they were doing… This is a low hanging fruit fix… Its obvious why this is broken! Let’s start our sprints and fix it!
  70. 70. That previous team had a tough problem to solve… If only we had known about all of the edge cases. Hmmm…maybe it wasn’t so obvious after all…
  71. 71. A SHARED UNDERSTANDING OF CUSTOMER,CUSTOMER, PROBLEMS,PROBLEMS, GOALS.GOALS.
  72. 72. A SHARED UNDERSTANDING OF HOW YOUHOW YOU GOT HERE.GOT HERE.
  73. 73. EFFECTIVE TEAMWORK IS… HAVING A CLEAR PURPOSE.
  74. 74. AH-HA FOR OPS. A SHARED UNDERSTANDING OF HOW YOU GOT HERE CREATES A SENSE OF URGENCY PURPOSE.
  75. 75. MYTH 4 ALIGNING ON WHERE WE ARE GOING IS THE IMPORTANT THING.
  76. 76. REALITY 4 ALIGNING ON HOW WE GOT HERE IS JUST AS IMPORTANT.
  77. 77. Source (http://foxmulder2.blogspot.com)
  78. 78. Process is neither necessary nor sufficient for great design. Mark Parnell, Atlassian
  79. 79. THANKS! ALASTAIR SIMPSON Head of Design, Atlassian 
 @alanstairs

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