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The View from the Top (Iram Shah at Enterprise Experience 2019)

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Iram Shah: "The View from the Top"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net

Publié dans : Design
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The View from the Top (Iram Shah at Enterprise Experience 2019)

  1. 1. THE VIEW FROM THE TOP IRAM SHAH
  2. 2. Intelligence vs Wisdom • Intelligence is pursuit of knowledge, it can tire the seeker, wisdom is pursuit of truth, it inspires the seeker • Intelligence leads you, wisdom guides you • An intelligent person understands what is being said. A wise person understand what is left
  3. 3. 5 Key Roles of a Corporate Board
  4. 4. 5 Key Roles of a Corporate Board Culture
  5. 5. 5 Key Roles of a Corporate Board Strategy Culture
  6. 6. 5 Key Roles of a Corporate Board Strategy Culture Risk Management
  7. 7. 5 Key Roles of a Corporate Board Strategy Culture Risk Management Succession Planning
  8. 8. 5 Key Roles of a Corporate Board Governance Strategy Culture Risk Management Succession Planning
  9. 9. Three Things CX Professionals Must Do ENGAGEMENTALIGNMENT INNOVATION Align customer initiative to business outcome Lead CX innovation Build an engaged customer- focused workforce – from inside out and outside in
  10. 10. Three Things That Create Trust CEOIDEA INFORMATION Companies need to have a big idea It should be the company’s primary objective to inform the employees CEOs need to stand up, speak up and speak out
  11. 11. The Gap between “Why” & “What”
  12. 12. 14

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