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THE VIEW FROM THE TOP
IRAM SHAH
The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)
Intelligence vs Wisdom
• Intelligence is pursuit of knowledge, it can tire the
seeker, wisdom is pursuit of truth, it inspires the
seeker
• Intelligence leads you, wisdom guides you
• An intelligent person understands what is being said. A
wise person understand what is left
The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)
5 Key Roles of a Corporate Board
5 Key Roles of a Corporate Board
Culture
5 Key Roles of a Corporate Board
Strategy
Culture
5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
Succession
Planning
5 Key Roles of a Corporate Board
Governance Strategy
Culture
Risk
Management
Succession
Planning
The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)
Three Things CX Professionals Must Do
ENGAGEMENTALIGNMENT INNOVATION
Align customer initiative to
business outcome
Lead CX innovation Build an engaged customer-
focused workforce – from
inside out and outside in
The View from the Top (Iram Shah at Enterprise Experience 2019)
Three Things That Create Trust
CEOIDEA INFORMATION
Companies need to have a big idea
It should be the company’s primary
objective to inform the employees
CEOs need to stand up, speak
up and speak out
The Gap between “Why” & “What”
14

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The View from the Top (Iram Shah at Enterprise Experience 2019)

  • 1. THE VIEW FROM THE TOP IRAM SHAH
  • 4. Intelligence vs Wisdom • Intelligence is pursuit of knowledge, it can tire the seeker, wisdom is pursuit of truth, it inspires the seeker • Intelligence leads you, wisdom guides you • An intelligent person understands what is being said. A wise person understand what is left
  • 7. 5 Key Roles of a Corporate Board
  • 8. 5 Key Roles of a Corporate Board Culture
  • 9. 5 Key Roles of a Corporate Board Strategy Culture
  • 10. 5 Key Roles of a Corporate Board Strategy Culture Risk Management
  • 11. 5 Key Roles of a Corporate Board Strategy Culture Risk Management Succession Planning
  • 12. 5 Key Roles of a Corporate Board Governance Strategy Culture Risk Management Succession Planning
  • 15. Three Things CX Professionals Must Do ENGAGEMENTALIGNMENT INNOVATION Align customer initiative to business outcome Lead CX innovation Build an engaged customer- focused workforce – from inside out and outside in
  • 17. Three Things That Create Trust CEOIDEA INFORMATION Companies need to have a big idea It should be the company’s primary objective to inform the employees CEOs need to stand up, speak up and speak out
  • 18. The Gap between “Why” & “What”
  • 19. 14