4. Intelligence vs Wisdom
• Intelligence is pursuit of knowledge, it can tire the
seeker, wisdom is pursuit of truth, it inspires the
seeker
• Intelligence leads you, wisdom guides you
• An intelligent person understands what is being said. A
wise person understand what is left
9. 5 Key Roles of a Corporate Board
Strategy
Culture
10. 5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
11. 5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
Succession
Planning
12. 5 Key Roles of a Corporate Board
Governance Strategy
Culture
Risk
Management
Succession
Planning
15. Three Things CX Professionals Must Do
ENGAGEMENTALIGNMENT INNOVATION
Align customer initiative to
business outcome
Lead CX innovation Build an engaged customer-
focused workforce – from
inside out and outside in
17. Three Things That Create Trust
CEOIDEA INFORMATION
Companies need to have a big idea
It should be the company’s primary
objective to inform the employees
CEOs need to stand up, speak
up and speak out