Ruben Darío Feliz has over 20 years of experience in customer service and administrative roles. He currently works as a Customer Service Associate for Novitex Enterprise Solutions, where his responsibilities include using mailing machines, sorting mail, preparing packages for shipping, maintaining supplies, and backing up customer service phone lines. Previously he held roles in retail, security, mailroom operations, and copy center operations. He has a background in community college and is able to provide references upon request.

1. RUBEN DARIO FELIZ
3340 BAILEY AVE APT 13-F, BRONX NY 10463
718-708-5216 House 718-548-0806 Other House Phone 347-376-9665 Cell
rubenfeliz012@yahoo.com
CUSTOMER SERVICE PROFESSIONAL
Employment NOVITEX ENTERPRISE SOLUTIONS
CUSTOMER SERVICE ASSOCIATE
NEW YORK, NY, USA
SEP 2009-PRESENT
-Use Pi tney Bowes Connect 3000 mai ling machines.
-Sor t incoming mai l and packages.
-Prepare outgoing packages using FedEx Shipping
management and UPS Wor ldship.
-Organize and take inventory of supplies and using
Excel .
-Ser ve as back up for faci l ities.
-Set up conference rooms and cafeteria for events.
-Ser ve as back up for copy operator using GBC and
Konica Minolta C6501 BIZ HUB.
_Used the Oracl e system to process payments.
_Ser ve as back up Customer Service answer ing the
phones.
2009 - Present
MACY"S
MERCHANDISE HANDLER
NEW YORK, NY, USA
November 2007 - December 2007
-Organized merchandise on display and on the racks.
-Helped customer wi th their purchase such as looking
for speci f ic sizes or colors in the stock room.
-Suppl ied the cash register of any addi tional suppl ies
such as shopping bags and tie and shi r t boxes.
-Distr ibuted the merchandise to thei r r ightful f loor and
back to my designated f loor.
2007
CLEANING SERVICES
PORTER/SECURITY
NEW YORK, NY, USA
June 2007 - August 2007
-Cleaned lobby and basement area.
-Put up carpet when required.
-Vacuum carpet.
-Provided security in the lobby.
-Conducted perimeter checks.
-Swept the vicinity.
-Worked at 605 3rd Ave Fisher Brother site.
2007

2. CROSS & GUARD EMPLOYMENT AGENCY
MAIL/OFFICE CLERK
New York, NY, USA
April 2007 - July 2007
-Worked at the Natori company site.
-Process and distribute all incoming mail and packages.
-Input all incoming/outgoing packages using Excel.
-Check email using Outlook for any additional errands and
jobs.
-Check and replace all lighting bulbs.
-Keep an inventory of sodas and snacks and replenish as they
run out.
-order supplies and keep track of supplies.
-Stamp outgoing mail using Pitney Bowes DM400/500/550
mailing machine.
-Keep hallways clear of obstructions and maintain kitchen
area clean.
-Prepare boxes for storage in warehouse and keep a log of all
items going into storage.
-Processed all outgoing FedEx using FedEx Shipping
manager
2007
PINEY BOWES MANAGEMENT SERVICES
2ND SHIFT OPERATOR
New York, NY, USA
April 2006 - November 2006
-Worked at Schulte Roth and Zable.
-Copy litigation papers using Xerox 765 work stations.
-Service the Xerox and supplied the paper to the work stations
for employees to use.
-Help employees with any questions regarding copy or print
jobs.
-delivered urgent print or copy jobs to their destination.
-Keep a log of all paper used by the secretaries in their own
work stations.
2006
PINKERTON SECURITY
SECURITY OFFICER
New York, NY, USA
October 2001 - March 2002
-Provided security surveillance of building and adjacent
vicinity.
-Managed daily activities of loading dock and maintained
daily traffic log.
-Provided security for employees and oversaw parking facility.
-Escorted visitors through premises.
2001-2002

3. PITNEY BOWES
CUSTOMER SERVICE ASSOCIATE
New York, NY, USA
February 2000 - June 2001
-Oversaw correspondence and deliveries throughout site.
-Developed and maintained accurate record system of
transactions.
-Replenished inventory for a variety of departments.
-Worked at Time Warner site.
2000-2001
DYNAMEX/NYMEX
MAILROOM CLERK
New York, NY, USA
March 1998 - February 2000
-Distributed correspondence and packages throughout the
site.
-Recorded all postal transactions.
-Worked effectively with supervisor to collect incoming
documents.
-Worked at Banco do Brazil site.
1998-2000
Education BRONX COMMUNITY COLLEGE
BRONX NEW YORK
1997
35 CREDITS ACCUMULATED
References Furnished Upon Request