This document contains Ryan Madera Gallego's resume. It summarizes his educational background which includes a Bachelor's degree in Business Administration from Systems Technology Institute. It also lists his work experience in customer service roles for various companies like Citigroup, ePerformax, Philippine Pizza Hut, and Jollibee Foods Corporation. References are also provided.

1. Ryan Madera Gallego
#06-A Dayap St. Western Bicutan Taguig City
0905-758-1024
rye.gallego@gmail.com
Scholastic Records:
Systems Technology Institute
STI Parañaque
Bachelor of Science in Business Administration
Major in Management
2006 – 2010
Dr. Arcadio Santos National High School
Parañaque City
2001-2005
Seminars Attended:
Business Protocol and Social Graces
January 28, 2009
Office of theCongressman Eduardo Zialcita
For. Am. Fortunato D. Oblena
Career Management
February 20, 2009
STI College, Parañaque
Ms. Lea Veronica T. Recomite
Ms. Patricia Marjorie L. Lamberte
Training(s) Attended:
Global Communications Training
April 27, 2009 – June 5, 2009
Global Communications Management Academy
Charmaine T. Rivera
Achievements:
Orator’s Cup Finalist
Tagisan ng Talino 2006 – Grand National
Finals
Academic Competition STI’s 23rd
Anniversary
August 23, 2006

2. PETA Theater Center
Orator’s Cup Champion
Tagisan ng Talino 2006 – Cluster 2
Regional
Academic Competition STI’s 23rd
Anniversary
August 4, 2006
STI College Global City
Employment Records:
Employers’ Name: Citigroup Business Process Solution
Address: 33rd fl PbCom Tower, Makati Ave. Makati City
Position: Workforce Analyst
Date Hired: October 2012 – present
Responsibilities: To make sure that all reports are accurate, complete and being sent on
time, making sure that all agents are logged on just on time. I also deal
with attendance report, making sure that all absentees and tardy are
being tagged properly. We also fix a little bit of system issues especially
the applications we have for customer service.
Employers’ Name: Citigroup Business Process Solution
Address: 33rd fl PbCom Tower, Makati Ave. Makati City
Position: Customer Solutions Officer
Date Hired: April 2011-October 2012
Responsibilities: Providing accurate and complete resolution to the customer’s question
regarding their financial information about their credit cards. We are
also responsible in making sure that their contact information is up to
date such as; billing address, telephone numbers, cellphone numbers
and email address.
We also offer other services to help them with their financial needs, like
Balance Transfer, Credit Protector and Financial Aid.
Employers’ Name: ePerformax Contact Centers
Address: BPI Centers, Makati City
Position: Customer Service Representative
Date Hired: June 2009 – March 2011
Responsibilities: To provide customers with information to address inquiries regarding
our products and services. We also help resolve any customer

3. complaints like items not delivered, items significantly not as described,
damaged or broken packages, customers unable to send and/or receive
payments.
We also assist customers in walking through on how to set up an
account and recover log in information.
Employers’ Name: Philippine Pizza Hut Inc.
Address: SM Bicutan, Parañaque City
Position: Team Member
Date Hired: September 2008 – April 2009
Responsibilities: Provide fast and friendly customer service. Orders are being served
accordingly. We have to make sure that customers will feel at home
whenever they visit the store. We maintain cleanliness and orderliness
of the store for better customer satisfaction.
Employers’ Name: Jollibee Foods Corporation
Address: Sunshine Plaza Mall, FTI Complex, Taguig City
Position: Service Crew
Date Hired: March 2006 – August 2008
Responsibilities: Provide fast and friendly customer service. Orders are being served
accordingly. We have to make sure that customers will feel at home
whenever they visit the store. We maintain cleanliness and orderliness
of the store for better customer satisfaction.
Character References:
Ferdimark Sarmiento
Subject Matter Expert
Accenture
0930-834-7708
Liza Mulingbayan
Data Analyst
Accenture
0921-265-0927