Quality Certification for Hospitals

Sensors India, Jaipur ISO Certification for Small & Medium Hospitals Does it help Business ?

What is Good for Business ? Sensors India, Jaipur ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Providing the greatest good to the greatest number but Each Case Important

Drivers for Growth Waste Management Management Commitment Material Resources Professional Expertise Infection Control Training Team Working Transparent Working Operating Discipline Documented Systems & Review Procedures Feedback & Customer Satisfaction Good Accounting Reputation of the Hospital

Income over Expenditure ISO Certification for Small & Medium Hospitals – Does it Help Business ? Rs Time Breakeven Income Expenditure Growth ,[object Object],[object Object],[object Object],[object Object]

Increasing Income Increasing Prices Reduced Clientele Increasing Clientele - Higher Turnover Customer Satisfaction

Sustained Growth ISO Certification for Small & Medium Hospitals – Does it Help Business ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THIS IS EXACTLY WHAT ISO9000 :2000 IS ALL ABOUT !

ISO9000:2000 Quality Management System ISO Certification for Small & Medium Hospitals – Does it Help Business ? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What Does the Standard Ask For a) ,[object Object],[object Object],[object Object],[object Object],[object Object],Customer Satisfaction

What Does the Standard Ask For b) Continuous Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The PDCA Methodology ISO Certification for Small & Medium Hospitals – Does it Help Business ? Continual Improvement Customers Require-ments Customers Satisfact-ion Management Responsibility MeasurementAnalysis Improvement Resource Management Product Realization Product

Customer Requirements ISO Certification for Small & Medium Hospitals – Does it Help Business ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Management Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Resource Management ,[object Object],[object Object],[object Object],[object Object]

Product Realization - 1 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Product Realization - 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Measurement, Analysis, Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction ,[object Object],[object Object],[object Object],Word of Mouth Publicity is the Best Publicity Take as much care of the Attendant as of the Patient

BOTTOM LINE – IT IS NOT AN OPTION – IT IS A MUST ! ISO 9000:2000 CERTIFICATION APPEARS TO BE A TOUGH, TIME TAKING, EXPENSIVE & NEED-LESS EXERCISE TO MYOPIC OBSERVERS. IT IS NOT ! BUT TO STAKE HOLDERS WITH LONG TERM INTERESTS IN HOSPITALS

Quality Certification for Hospitals

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Quality Certification for Hospitals