Shaker Issa Abu Issa has over 10 years of experience in the travel and tourism industry. He is currently the Holidays Supervisor at Nirvana Travel and Tourism LLC in Abu Dhabi, where he oversees holiday packages and sales. Prior to this role, he held positions at Amiral Tours and Travel DMC and Al Bawadi Tours, where he specialized in leisure travel and outbound tourism. He has extensive knowledge of destinations worldwide and experience in developing packages and managing clients.

1. CURRICULUM VITAE
SHAKER ISSA ABU ISSA
To join a professional organization/agency/company that will provide me with a challenging and
learning environment to apply all skills, knowledge and expertise within the organization/ company that I work
with.
WORK EXPERIENCES “last update 5th Oct 2016”
Nirvana Travel and Tourism LLC – Abu Dhabi from April 2015 till present
Holidays Supervisor – Armed Forces Club and Officers Branch GHQ
 Sales and customer services with after sale following up for all VIP clients and Holidays
packages in addition of arrange some business meetings with prospective clients.
 Preparing all Holidays packages and offers over the year and for special seasonal packages for
outgoing tourism and travelling.
 Make our own outgoing holidays packages Brochure 2015 for more than 50 different destination
with all details itineraries and pricing “Arabic and English versions”, also for special tourism
sectors like specific brochure for Medical Tourism and another for Haj and Umra packages.
 Dealing directly with Local and International top VVIP customers either by telephone,
electronically or face to face visit and presenting our all services and arrangements for all they
may need personal or events trips.
 Supervising junior holidays multinational and multi-language consultants in Head Quarter
Offices and branches offices” for all holidays operations and sales techniques, also for hiring the
team, distributing to all our sectors in Tourism department and help all our sales department
how to make/sell the packages with or without flight tickets and to planning for coming
targetable destinations and special seasons like Eids and New Year.
 Director of whole holidays packages with main responsibilities such as following with the staff
of responding promptly to customer inquiries; handling and resolving customer complaints.
 Prospecting and developing new client relationships within a defined geography or market,
developing innovative proposals and delivering strategic sales presentations. Making actionable
and insightful recommendations for the products or services.
 Direct contacts with all suppliers and providers of all services for tourism and travel with wide
database of contacts for each tourism destination and a huge services providers network in our
business and even for some incoming tours as working for all sections MICE, FIT, DMC, OTA,
Wholesaler, B2B and B2C…etc.
 Some extra tasks such as contracting with hotels and on the other hand also contracting with
new travel agencies for our B2B online system.
 Date of Birth: 01/05/1980
 Marital Status: Married
 Nationality: Jordan
 Contact No.: +971(50) UAE8120401
 Contact No.: +962(77)6366366 JOR
 Personal E-Mail: shakerissa@hotmail.com
OBJECTIVE

2.  Building a new and continues strategic plans to increase our quality of service and the number
of top clients on the other hand as business devolvement tasks.
 Full knowledge of destinations worldwide and what the markets needs and how to get the deal
with also full knowledge how to achieve our targets depends on statistics and prospective of
selling the potential destinations.
 Specialist in most of special packages for groups, big families, huge companies and corporations
parties or their staff special packages and occasional packages and for most of specific requests
whatever and wherever will be.
 Supporting our team how to growing and expand our B2B online system and helping for some
issues of testing period.
 Specialist coordinator in VIP corporate and private trips “ceremonies, meetings, conferences,
events, arranging activities and reservations for all logistic needs and special requests” ex.
Annual meetings for governmental departments meetings and special trips, the last one was Sir
Bani Yas Group “Awqaf” for 40 people with charter flights, November 2015.
 Following up with our marketing department for any needed promotion packages and to
sharing strategic plans to be matched with all our department sections of inbound and outbound
tours.
 Keep records of sales, revenue, invoices etc.
Amiral Tours and Travel DMC – Amman from 2008 till 2014
Senior Leisure Consultant
Outbound Manager
 Specialist in Leisure and luxurious VIP’s honeymooner’s destinations.
 Certified Cruises selling agent by Costa Cruises Selling Academy – Savona – Italy 
Promoting and marketing the business and managing my own customers’ portfolio.
 Preparing promotional seasonal and event’s packages.
 Attending and participating in all relevant internal and external meetings in connection with the
responsibilities of the position.
 Direct relations with Clients for Customer servicing and selling packages and all other our
services also dealing effectively and efficiently with customer complaints.
 Developing and maintaining relationships with local travel agents, tour operators and tourist
boards and maintaining relationships with owners and holiday makers such as Emirates
Holidays for example.
 Developing and maintaining relationships with team members and through continuous
support, coaching, monitoring.
 after sales and in progress following up with customers  Attending most of area and
global Travel Fairs.
 Designing the most suitable air flight for the trips that we offer in the outbound holidays
department depending on the client needs and trip nature
 Doing some other departments tasks on seasonal periods like ticketing duties and helping clients
to decide the better flight route and inbound arrangements like hotels reservations and events
arrangements.
 Trying hardly and seriously to present our distinction through extra services for example:
heeding to record the flights for the frequent flyers to get their deserved travelling points with
airlines also to provide with the best honeymoon treatment for honeymooners for the whole
trip.
 Gaining feedback from customers regarding services provided on the trips and taking action on
customer queries to provide the highest quality service and to develop our dealing with
customers.
 Mainly advising the front office sales team and preparing packages to worldwide destinations
with all details they need about that destinations.
 Undertaking pre-holiday research and collecting information about the destinations; climate,
restaurants, currencies exchange, approximately average of expenses, souvenirs can get from
there and nearest attractions they may visit.
 Booking all arrangements of accommodations, transfers, tours and car rental through our
supplier outbound main chain hotels or our local agents in each destination.

3.  Emailing all suppliers and following up with them daily regarding any updates, rates and tariffs.
 Pricing and providing monthly vacation packages and corporate offers trips.
 Assisting Hajj and Umra Department like visa issuing with Saudi Embassy and arranging Umra
groups packages and individual offers in Hajj and Umra Seasons.
 Events, seminars and conferences arrangements and bookings with all little details;
accommodations, hall facilities, coffee breaks, external /internal dinner and activities.
Al Bawadi Tours – Amman 2006 till 2008
Tourism Operation and Sales Executive
Outgoing Tours Supervisor
 Selling Holiday trips packages; hotels reservations, transfers, sightseeing optional tours, also
following up selling and marketing through emails and internet and answering all telephone
requests also closing the deal by collecting deposits or payments or arrange for billing.
 Operations, calculations and designing readymade packages and charter offers.
 Advising clients regarding the travel destinations and the best route.
 Studying the client needs depends on the client's thoughts, culture and hobbies to simulate the
nature and desired of the trip itself with clients expectations and budget.
 Offering many options of suitable flights, hotels and sightseeing suggestions.
 Finding new business partners and new business fields.
EDUCATION
Bachelor of Computer Sciences 4 year’s degree.
Graduation: Sep 2003
University: Yarmouk University / Irbid– Jordan
COURSES, SKILLS and PERSONALITY
 Well knowledge in Amadeus Reservations System and air flights ticketing issuing.
 Fundamentals of Selling Cruise Trips Course from Faculty of Hospitality Management of
Sagesse University “2011”.
 Member of World Health Tourism Congress and Participate in “WHTC 2011 – Durban, South
Africa” and “WHTC 2015 – Dubai, UAE”.
 Attended Emirates Holidays World Brochure Launch (2009-2010) and (2011-2012) and ATM
Dubai many times 2007, 2009, 2010, 2011,2012,2015,2016.
 On Cabin Cruises Selling Course Costa Cruises – Savona Mediterranean 2013
 Advanced Customer Services for professional sales course 2015 from Amadeus Gulf Centre
United Arab Emirates.

FAM Trips
Computer Skills “MS Office, Software and Hardware Maintenance, HTML and SQL web pages
programming and C++ Object Oriented Programming”.
 UAE 2010
 Turkey 2011
 South Africa 2011
 Mediterranean cruise 2013
 Italy 2013
 Seychelles 2015

4. Hotels Sites Inspections
 UAE: Abu Dhabi 5 stars hotels “Emirates Palace Kempinski, Jumeirah Group, Rotana Group,
Hilton Group, Starwood hotels, Janna Group,St. Regis, Rosewood, Ritz Carlton Bab Al Bahr,
Fairmont Bab Al Bahr, Shangri La Bab Al Bahr, Viceroy Yas Island, etc.”
 UAE: Dubai 5 stars hotels “Atlantis The Palm, Hyatt Regency, Park Hyatt, Raffles, Jumeirah
Group, Rotana Group, Hilton Group, Starwood hotels, IHG Group, JW Marriott, etc.”
 UAE: Al Ain and Sir Bani Yas 5 stars hotels “Danat Al Ain Rotana, Hilton Ain, Rotana Al Ain
Anantara Desert Islands Sir Bani Yas “Main Hotel, Al Sahl, Al Yamm resorts”, etc.”
 JORDAN: Aqaba, Dead Sea, Petra, Amman hotels
 SEYCHELLES: Praslin and Mahe 5 stars main hotels “Banyan Tree, Kempinski, Raffles,
Constance Resorts, Eden, Four Seasons… etc. ”
 TURKEY: Antalya, Istanbul and Bursa main hotels
 MALDIVES
 SRI LANKA
LANGUAGES
 Arabic: Mother Tongue.
 English: Excellent read/write and very good spoken.
 French: Basics.
LAST SIGNATURE
Shaker Abu Issa
Holidays Supervisor
Armed Forces Officers Club Br. GHQ
P.O.Box: 41818, Abu Dhabi, UAE
Tel: +971 2 4449099 Ext: 111 | Fax: +971 2 4449200
Mob: +971508120401
www.ntravel.ae
REFERENCES
Available upon request