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1
International response
Patrick Dealtry, Director, Lone Working Services
and
Chairman BSIA Lone Worker Section
.
Agenda
• The problem
• Current solutions
• The future
2Lone Working Group Ltd
The problem
3Lone Working Group Ltd
4
• 50,000,000 journeys abroad
by UK citizens last year
• 19,000 requests for consular
help
International travel
Lone Work...
5
Duty of care still applies even
when travelling abroad
• Finding a response within a
country
• Finding a response when
t...
6
• Proportionate & timely
• Range of situations
• Three response essentials:
– Location
– Identity
– Situation
• Confiden...
7
Be prepared
Lone Working Group Ltd
•Accident
•Illness
•Terrorism
•Violence
•Theft
•Abuse
•Natural disasters
Current solutions
8Lone Working Group Ltd
9
• UK; 999 and 112
• Europe;112
• North America; 911
• Other countries have different systems, e.g.
Brazil; 190 (112 on m...
10
• Embassies and consuls
• Travel advice
• Advice & assistance on
various situations; loss of
passport, victim of violen...
11
• International SOS
• Frontier Medex
• Northcott Global Solutions
• Global Response
Commercial services
Lone Working Gr...
Use of Lone Worker
services
12Lone Working Group Ltd
Location, ID and situation
Position and ID.
Communicated to ARC
through mobile phone
network.
Position and ID.
Communicate...
14
• Use the Lone Worker services of the
country you are in
• E.g. UK - Use UK Lone Worker
services
• E.g. In Germany use ...
15
• In-country office
• Find Lone Worker services of the country you are
in which can;
– a) operate in the country to whi...
16
• UK ARC has existing arrangement with ARC or equivalent in
the country of travel
• Activate device to UK ARC
• Details...
The future
17Lone Working Group Ltd
Reminder
• Location
• Identity
• Situation
18Lone Working Group Ltd
Future service
Providing an emergency
response in the maximum
number of countries
Building on existing
Lone Worker based s...
Difficulties
• Language
• Varied cultures
• Availability
• Reliability
• Recompense/reward
• Expectations
20Lone Working G...
Response providers
• Emergency services
• Security companies
• SAR
• High level commercial services
21Lone Working Group L...
Solutions
• Commercial service
• Network of monitoring & responding
organisations
• Web based systems
• Existing locating ...
Standards
• UK
• European
• International
23Lone Working Group Ltd
24
Is the demand there?
Demand
Lone Working Group Ltd
25
• Still have a duty of care
• Need for a timely & proportionate
response
• Some international response
services do exis...
26
The
alternative?
Lone Working Group Ltd
LWG 16/5/2012
27
Thank you
Patrick Dealtry
patrick@loneworking.co.uk
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International response - Patrick Dealtry - Safety & Health Expo 2014

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International response - Patrick Dealtry - Safety & Health Expo 2014

  1. 1. 1 International response Patrick Dealtry, Director, Lone Working Services and Chairman BSIA Lone Worker Section .
  2. 2. Agenda • The problem • Current solutions • The future 2Lone Working Group Ltd
  3. 3. The problem 3Lone Working Group Ltd
  4. 4. 4 • 50,000,000 journeys abroad by UK citizens last year • 19,000 requests for consular help International travel Lone Working Group Ltd
  5. 5. 5 Duty of care still applies even when travelling abroad • Finding a response within a country • Finding a response when travelling to someone else's country 2 areas of interest Lone Working Group Ltd
  6. 6. 6 • Proportionate & timely • Range of situations • Three response essentials: – Location – Identity – Situation • Confidence that the response services will respond • Response services have confidence in your request Basics for response Lone Working Group Ltd
  7. 7. 7 Be prepared Lone Working Group Ltd •Accident •Illness •Terrorism •Violence •Theft •Abuse •Natural disasters
  8. 8. Current solutions 8Lone Working Group Ltd
  9. 9. 9 • UK; 999 and 112 • Europe;112 • North America; 911 • Other countries have different systems, e.g. Brazil; 190 (112 on mobiles) • Problems; language, culture, contact, emergency services coverage Emergency numbers Lone Working Group Ltd
  10. 10. 10 • Embassies and consuls • Travel advice • Advice & assistance on various situations; loss of passport, victim of violence • Not an emergency service Foreign & Commonwealth Office Lone Working Group Ltd
  11. 11. 11 • International SOS • Frontier Medex • Northcott Global Solutions • Global Response Commercial services Lone Working Group Ltd
  12. 12. Use of Lone Worker services 12Lone Working Group Ltd
  13. 13. Location, ID and situation Position and ID. Communicated to ARC through mobile phone network. Position and ID. Communicated to ARC through satellite network.
  14. 14. 14 • Use the Lone Worker services of the country you are in • E.g. UK - Use UK Lone Worker services • E.g. In Germany use German Lone Worker services Within a country Lone Working Group Ltd
  15. 15. 15 • In-country office • Find Lone Worker services of the country you are in which can; – a) operate in the country to which you are travelling and – b) can provide a emergency response in that country • E.g. The UK service that provides the response in Germany or wherever. Travelling in another country Lone Working Group Ltd
  16. 16. 16 • UK ARC has existing arrangement with ARC or equivalent in the country of travel • Activate device to UK ARC • Details passed from UK ARC to ARC in country of emergency • That ARC passes details to emergency services • Issues: – Pre-existing arrangements – Language – Culture How it works Lone Working Group Ltd
  17. 17. The future 17Lone Working Group Ltd
  18. 18. Reminder • Location • Identity • Situation 18Lone Working Group Ltd
  19. 19. Future service Providing an emergency response in the maximum number of countries Building on existing Lone Worker based services 19Lone Working Group Ltd
  20. 20. Difficulties • Language • Varied cultures • Availability • Reliability • Recompense/reward • Expectations 20Lone Working Group Ltd
  21. 21. Response providers • Emergency services • Security companies • SAR • High level commercial services 21Lone Working Group Ltd
  22. 22. Solutions • Commercial service • Network of monitoring & responding organisations • Web based systems • Existing locating and communication technology • Travel insurance • Mass market 22Lone Working Group Ltd
  23. 23. Standards • UK • European • International 23Lone Working Group Ltd
  24. 24. 24 Is the demand there? Demand Lone Working Group Ltd
  25. 25. 25 • Still have a duty of care • Need for a timely & proportionate response • Some international response services do exist • Emerging solutions Summary Lone Working Group Ltd
  26. 26. 26 The alternative? Lone Working Group Ltd
  27. 27. LWG 16/5/2012 27 Thank you Patrick Dealtry patrick@loneworking.co.uk

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