This document summarizes the applicant's qualifications and experience. The applicant seeks a position that utilizes their 3 years of experience in operations, sales, marketing, and customer service. They have a Master's degree in operations and distribution management and bachelor's degrees in business management and marketing. Their most recent role was as a marketing operations team leader where they introduced new ATM card services and processes. Previously they worked as a business development officer to generate new business and sales.

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Seeking a challenging position that will take advantage of my expertise in the field of
Operations/Sales/Marketing and Customer Service. With around 3 years of work experience,
training and acquitted skills to positively influence Company’s performance, operations and
profitability.
AREAS OF EXPERTISE
 Customer Service Management
 Complaint Handling & Resolution
 Operations Management
 Customer Satisfaction
Enhancement
 Teambuilding,
coaching/mentoring & Training
 Front-End Supervision
 Market Analysis/Survey &
Relationship Building
 Presentation and
analytical report writings.
 Office management.
 Record keeping &
Database Management.
EDUCATION/QUALIFICATIONS
 Master of Business Administration (MBA) in
Operations management and Sales & Distribution
management from National Institute Of
Management in July 2015.
 Pre University College (+2) from Cathedral
Composite Pre University College (Karnataka P U
Board, India) in April 2008.
 Bachelor of Business Management (BBM) with
specialization in Marketing management from
Garden City College, (Bangalore University, India)
in May 2012.
SKILLS
 Advanced MS Office
CAREER CONTOUR
Company Redha Al Ansari Exchange
Period August 2014 – till date
Company Profile
Redha Al Ansari Exchange is a leading global remittance and foreign exchange company with its operations
based across the UAE. Started by the renowned Al Ansari Family, along with the traditional services of an
exchange house, it also offers a basket of allied services to the expatriate community in the UAE. Formed in
1945, the company has ever since has grown strong on its deep traditional roots.
Designation Marketing Operations Team Leader– WPS Sales/Marketing and Operations
Reporting to Marketing Team Leader / Marketing Manager / Retail Sales Manager
Responsibilities
 Develop a business plan and sales strategy for each market segment that ensures attainment of Company
diversification goals and profitability.
 Conducting competitor analysis & competency mapping for keeping abreast of market trends and
competitor moves to make salesstrategy.
 Provides product trainingto newly joined employees.
 Coordinates with 33 branchesacross UAE for the sales& marketing of YellowPayPayroll services.
 Consult with reporting manager on business trends with a view to implement new strategies and
SIJO SHOUKATHALI
Mobile: +971 559685818 E-Mail: sijo325@gmail.com

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distribution channels which leadsto an increase in Sales.
 Plan Conduct the camp disbursement of salariesby handlingcash securely
 Execute the complete process of ATM card application and delivery
 Coordinate with the ATM service provider.
 Collect and verify the required documents
 Provide information to customersabout the rulesand regulations.
 Solve customer issues/ disputesin ATM cards.
Accomplishments
 Introduced 600 companies to use the ATM card services.
 Accomplished verification and application process for 14000 employees.
 Introduced a system process to initiate (from branches) and complete the ATM card application without
any delays.
 Introduced a system to notify the customersabout the process stages and completion of WPS salary.
Company NATIONAL INSTITUTE OF MANAGEMENT (NIM)
Period July 2012 – May 2014
Company Profile
 NIM is first ISO 9001-2000 certified International B-school in distance management education offering
short duration programs which shall enable the students to acquire world class management
qualification that would enhance careersof studentsin the management sector.
Designation Business Development Officer.
Reporting to Area Manager.
Responsibilities
 Generating new business by leveraging existing relationships, prospecting, conducting market analysis
and launchingcampaigns.
 Maximizing sales performance through delivering an exceptional customer experience, people
management.
 Developing and maintaining efficient & effective reporting systems for tracking prospects from initial
enquirythrough to close.
 Recruiting, trainingand developingnew salesand marketingteams.
 Driving and managing the entire sales process – targeting to top prospects, identifying client solutions,
negotiatingand closing.
 Actingas a role model for junior staff by settinghigh standardsthrough personal behaviour and actions.
 Interactingwith guestsregularlyto gain feedback on quality& service effectiveness.
 Advancing the company's strategic positioning with key accounts and strategically important
geographies.
PERSONAL DETAILS
Date of Birth : 28th
December 1989.
Driving License : UAE Driving License No: 3449022 (with Manual gear)
Languages Known : English, Tamil, Hindi and Malayalam (Read, Write and Speak).
Marital Status : Single
UAE (SIJO SHOUKATHALI)