With air transport looking ahead to major growth in passenger numbers, what needs to be done to tackle the challenges of capacity? How can tomorrow’s industry be more agile? How might the industry best embrace the end-to-end, proactive and intuitive capabilities of so-called self-service 2.0, as well as better ways of adapting to irregular operations with predictive analytics and A-CDM? And what developments will we see in air transport’s application of tablets and mobile devices, along with wearable computing use by agents? www.sita.aero/surveys The capacity for innovation – tomorrow’s airport experience: Maurice Jenkins, Division Director, Information Systems & Telecommunications, Miami International Airport

1. 2014 Air Transport IT Summit
Miami International Airport
An airport view on the adoption of automated
passport control, the opportunity, and challenges
Maurice Jenkins, Director
Information Systems and Telecommunications
Miami-Dade Aviation Department
June 2014

2. 2013 Statistics
• 40 Million PAX / year
o 20.4 Million Domestic / 20.2 Million International
• Among U.S. Airports
o 1st International Freight
o 2nd International Passengers
• Three Separate FIS’s / Only Two Operational
North Terminal 20,000 PAX/Day
• 70% Visitors / 30% USC
South Terminal 7,500 PAX/Day
• 85% Visitors / 15% USC
o Nearly 130 days Average Wait Times Exceed 60 minutes at least once / day using
CBP AWT Data

3. APC Kiosk Benefits For CBP
• Increased passenger satisfaction with US border processing
procedures
• The same security level of the manual clearance process with full CBP
back-end integration
• The guarantee that the captured biometrics comply with all the
required & strongest industry standards
• Constant high-quality of the biometric images, which do not depend
on the skills of the CBP officer, but are automatically assured by the
unique features of the Kiosk

4. APC Kiosk Benefits For Travelers
• Spending less time in the queues because the APC process is much
faster than the manual control
• Enjoying an improved experience at the self-service kiosk instead of
doing the manual control process

5. The APC Kiosk
Automatic lighting assessment
and compensation.
15” Touchscreen
Passport Document Reader
4-4-2 Fingerprint Scanner
Receipt Printer
Automatic eye finding and height
adjustment, with camera position
ranging from 1,20m to 2,10m high.
Multiple
Independent
Lighting Sources
Biometric Face Capture Camera
3D sensors for Liveness and
Lighting adaptation

6. The APC Process
• Replaces the “traditional” process of filling out the declaration card.
The Kiosk process:
o Passport reading and verification
o Photo and Fingerprint capture
o Answering a set of questions at the touch-screen
• At the end of the self-service process, travelers get a receipt
• to be presented to a CBP officer for final clearance

7. Trusted Biometrics
• Face image matching – The Kiosk unique Automatic Height
Adjustment and Automatic Lighting Compensation, together with the
vb e-Pass software, assure that captured images are optimized for
matching against the image stored in the Passport’s chip
• Fingerprint capture – The fingerprint scanner is able to capture up to
10 fingerprints, with the same quality patterns of the traditional CBP
Passport Control:
o The Fingerprint Scanner is compliant with FBI Appendix F
o The vb e-pass fingerprint software performs a post-capture image processing, including
quality check, isolating each fingerprint and validating presence of the core
o The resulting fingerprint images are in compliance with the NIST/NFIQ standards
concerning the future usage for fingerprint matching.

8. Optimized Face Image Capture
• The captured face images are fully compliant with International Biometric
Standards, such as ISO 9303 and ISO/IEC 17974, assuring the required quality
for matching processes:
• Automatic eye finding and height adjustment – The Kiosk automatically
detects the user’s height, and vertically adjusts the position of the camera,
in order to be perfectly aligned with the face
• Automatic lighting assessment – The Kiosk is equipped with a set of sensors
that analyze the environmental lighting conditions and automatically adjust
the intensity of the lighting sources
• Automatic correction of the photo – After capturing the photo, the vb e-Pass
software performs an optimization of the image: cropping, centering,
adjusting contrast and brightness

9. 100% Secure Process
• The APC Kiosk assures to CBP and Airport Authorities that the
APC process is fully secure
• Passport Reading/Validation
o Direct, BAC, EAC (Chip and Terminal Authentication)
o Scanning the Passport’s data page, using IR, UV and White lights, and optionally
comparing those images with the templates of valid Passports from the issuing
country
• Final CBP Validation
o At the end of the self-service process, the traveler receives a receipt that is
presented to the CBP Officer for final validation

10. User-Friendly
• Large-sized touchscreen – The main point of interaction between the user
and the Kiosk is the 15” touchscreen, which can easily be used by any
traveler
• User Display Animations – Throughout the workflow, the user is assisted by
means of animations. These are fully customizable, appealing and very
intuitive, containing instructions and animations for easy self-service usage
• Height Adjustment – The Kiosk can adjust its height with a moving range of
90 cm being accessible for users of any height including people on
wheelchairs
• Section 508 compliant – An adapted model of the APC Kiosk in compliance
with Section 508 requirement of the ADA requirements

12. Reporting
Daily automated reporting implemented
• Raw data only includes non personal related information:
o Schema ID
o Transaction ID
o Number of family members
o Family transaction ID
o Date & time of transaction
o Name of kiosk where transaction occurred
o Passage granted (OK/NOK)
o Duration processing family
o Duration processing individual pax
o Time to capture face picture

13. Reporting
• PDF and Excel reports include:
o Number of total transactions
o Timers for processing pax
o Transaction per kiosk per hour
o Number of passengers processed OK/NOK per hour
o Distribution of family group size

14. CBP Kiosk Usage Report

20. Lessons Learned at MIA
• Confirmation of deliverables ( e.g. consumables, server)
• Better coordination for delivery from Landside to Airside
• Production vs. customer requirements for hardware delivery
• Unclear CBP requirements for production certificates (detected at
soft-launch)
• Software needed last minute change to accomodate number of
flights in the flight list
• Multiple software upgrades to improve passenger throughput
• Long approval process for GUI changes

21. Continued Improvements
• Hardware improvements
o Operational robustness (e.g. paper jam)
o Wayfinding
o Tablet App
• Adding structure to the process
• Implement formal communication/project planning
• Improve project documentation
• Continuous dialogue with CBP

23. DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written consent of the
Author. Permission to copy and reproduce content may be
granted by the author, at their discretion, and by request only.
Source: presentation of Maurice Jenkins, Miami-Dade Aviation
Department at the 2014 SITA Air Transport IT Summit, Brussels.
2014 Air Transport IT Summit