The document discusses how financial services organizations can rein in spiraling application support costs through addressing four issues: 1) disparate data from different monitoring systems, 2) dysfunctional systems that lack necessary information, 3) demanding and repetitive manual processes, and 4) lack of historical trends for planning. It provides case studies of how large investment banks addressed these issues by implementing an integrated application performance management solution for consolidated monitoring across layers and business units to reduce outages, automate processes, and leverage trend data for planning.