This will be an examination of the Red Cross’s nationally recognized Social Media Command Center and world-renowned program. Gloria will share tips on how to execute real-time response, crisis communications, cultivating stakeholders, social monitoring and more.

1. Lessons Learned from
the American Red Cross
Digital Operations
Center

2. Digital Command Center Engagement Console
Insights
Dashboard

3. Who powers the DigiDOC?
Local Social Engagement Teams NHQ Social Engagement Team
Digital Volunteers Disaster Services

5. Hurricane Sandy made a huge
impact

12. Thank you!