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Understanding
                                Participant Needs
                    A Framework for Retirement Readiness
          II Defined Contribution Symposium   Fredrik Axsater
          September 10, 2012                  Head of DC Sales & Strategy
          Half Moon Bay                       State Street Global Advisors


DC-0444
                                                                             1
Does the Solution Fit the Need?




               Wants       +     Solutions   =   Outcomes




DC-0367
DC_0444
                                                            2
Framework for Retirement Readiness

               Wants        +   Solutions      =   Outcomes
              Participant   +      Plan        =   Retirement
                Wants             Design           Readiness




DC-0367
DC_0444
                                                                3
Framework for Retirement Readiness




             Participant         Plan          Retirement
                            +              =
               Wants            Design         Readiness




DC-0367
DC_0444
                                                            4
What Participants Want




Source: SSgA 2011 DC Investor Survey




DC-0367
DC_0444
                                       5
Know Your Audience




          Source: SSgA 2011 DC Investor Survey

DC-0367
DC_0444
                                                 6
Know Your Audience

          18-­‐24	
                                                                                       All	
  


           82%                         I	
  strongly	
  feel	
  my	
  401(k)	
  is	
  a	
  savings,	
     74%
                                       not	
  a	
  spending	
  account	
  


           73%                         The	
  recent	
  vola-lity	
  prompted	
  me	
  to	
               37%
                                       save	
  more	
  


           42%                         I	
  am	
  a	
  saver	
                                            23%




Source: SSgA 2011 DC Investor Survey




DC-0367
DC_0444
                                                                                                                    7
Understand the Frame: Saving in Percentages


      How do you determine
      how much to save for
      retirement?
      (Check all that apply)




DC-0444
          Source: SSgA April 2012 DC Investor Survey   8
Don’t Underestimate Savings Potential

      If you really had to tighten your belt, what percent could
      you actually cut out of your household budget?




DC-0444
          Source: SSgA April 2012 DC Investor Survey               9
Use Automation

     At about what percentage of your salary do you think
     you would discontinue an automatic increase of 1% a
     year that included the ability to opt out at any time?




DC-0444
          Source: SSgA April 2012 DC Investor Survey          10
The Action Gap: Understanding vs. Knowing


                                                       Think it’s       Feel
                                                       important    knowledgeable
                                                                       about it

          How to select a diverse mix of                 65%            33%
          investments

          How to adjust my asset                         67%            30%
          allocation depending on my
          investment timeline

          How to determine how much I will               78%            33%
          need to save to have a secure
          retirement

          How to make my retirement                      82%            28%
          savings last a lifetime

DC-0367
DC_0444   Source: SSgA April 2012 DC Investor Survey                                11
Framework for Retirement Readiness




             Participant         Plan              Retirement
                           +                   =
               Wants            Design             Readiness




DC-0367
DC_0444
                                                                12
Understanding the Default




                                  Participants who were
                                  asked to evaluate target
                                  date fund descriptions

                                  I am not sure how a target                   10%
                                  date fund works

                                  I am not familiar with target                39%
                                  date funds

                                  Source: SSgA April 2012 DC Investor Survey



DC-0367
          Source: Callan 2012                                                        13
Avoid Investment Speak

      Which of the following descriptions best helps you
      understand how a target date fund works?
          Target date funds are a diverse mix of investments like stocks,    33%
          bonds an cash equivalents that periodically and automatically
          adjust over time to grow more conservative as you near your
          target retirement date
          Target date funds are diversified investments that automatically   6%
          adjust their asset allocation to reflect the risk and return
          objectives based on an investment horizon
          Target date funds are a single diverse investment fund that is     11%
          managed by professional investment managers who adjust the
          funds’ asset allocation in line with the target retirement date
          None of these descriptions are helpful in describing target date   1%
          funds



DC-0444
                                                                                   14
Would Customization Help Your Participants?




DC-0367
                                                    15
Keep It Simple




DC-0367
DC_0444
                      16
Helpful Hints: Raising the Default Contribution Rate




          From Fidelity Perspectives: Evaluating Auto Solutions, Summer 2009
DC-0367
                                                                               17
Saving: Divisible by Five




                                Match: Spike             No match: Spikes at 5%, 10%, 15%
                                at 4% match
                                threshold




   Source:
DC-0367
DC_0444
             Choi, Laibson, Madrian and Metrick (2006)
                                                                                            18
Devise Easy Translation Tools

      TRI-30 – An individual can multiply her target replacement income (TRI)
      rate by 30% to determine an appropriate savings rate.

      For example, if she wanted to replace 50% of her present income from
      savings, she’d multiply 50% by 30% for a savings rate of 15%.




DC-0444
          Source: What’s the right savings rate? Russell Research; Daniel Gardner and Josh Cohen   19
Use Automation




                    No automatic enrollment
                    Automatic enrollment: 3% default
                    Automatic enrollment: 6% default


          Source: Beshears, Choi, Laibson, and Madrian 2008
DC-0367
DC_0444
                                                              20
Achieving Desired Outcomes with Auto-Enrollment


            Early Enrollment and Participation Across Demographic Groups




                            Before Automatic Enrollment   After Automatic Enrollment
          Source: Madrian and Shea (2001)

DC-0367
DC_0444
                                                                                       21
Framework for Retirement Readiness




             Participant   +     Plan          Retirement
                                         =
               Wants            Design         Readiness




DC-0367
DC_0444
                                                            22
Framework for Retirement Readiness


     1.  Understanding your Participants’ wants

     2.  Defaults are important

          §    Savings default

          §    Investments default

     3.  Automate for success

            §  Don’t underestimate savings potential

     4.  Framing your communication is important

            §  No jargon or investment speak

            §  Keep it simple

     5.  Periodic re-evaluation of plan design
DC-0444
                                                        23
State Street Global Advisors Disclosure


          The views expressed in this material are the views of SSgA Defined Contribution through
          the period ended September 10, 2012, and are subject to change based on market and
          other conditions. This document contains certain statements that may be deemed
          forward-looking statements. Please note that any such statements are not guarantees of
          any future performance, and actual results or developments may differ materially from
          those projected. The information provided does not constitute investment advice and it
          should not be relied on as such. It should not be considered a solicitation to buy or an
          offer to sell a security. It does not take into account any investor’s particular investment
          objectives, strategies, tax status or investment horizon. You should consult your tax and
          financial advisor. All material has been obtained from sources believed to be reliable.
          There is no representation or warranty as to the accuracy of the information, and State
          Street shall have no liability for decisions based on such information.

          Investing involves risk, including the risk of loss of principal.

          Diversification does not ensure a profit or guarantee against loss.




DC-0444
                                                                                                         24

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S sg a_axsater_retirement_needs_ii_9_2012

  • 1. Understanding Participant Needs A Framework for Retirement Readiness II Defined Contribution Symposium Fredrik Axsater September 10, 2012 Head of DC Sales & Strategy Half Moon Bay State Street Global Advisors DC-0444 1
  • 2. Does the Solution Fit the Need? Wants + Solutions = Outcomes DC-0367 DC_0444 2
  • 3. Framework for Retirement Readiness Wants + Solutions = Outcomes Participant + Plan = Retirement Wants Design Readiness DC-0367 DC_0444 3
  • 4. Framework for Retirement Readiness Participant Plan Retirement + = Wants Design Readiness DC-0367 DC_0444 4
  • 5. What Participants Want Source: SSgA 2011 DC Investor Survey DC-0367 DC_0444 5
  • 6. Know Your Audience Source: SSgA 2011 DC Investor Survey DC-0367 DC_0444 6
  • 7. Know Your Audience 18-­‐24   All   82% I  strongly  feel  my  401(k)  is  a  savings,   74% not  a  spending  account   73% The  recent  vola-lity  prompted  me  to   37% save  more   42% I  am  a  saver   23% Source: SSgA 2011 DC Investor Survey DC-0367 DC_0444 7
  • 8. Understand the Frame: Saving in Percentages How do you determine how much to save for retirement? (Check all that apply) DC-0444 Source: SSgA April 2012 DC Investor Survey 8
  • 9. Don’t Underestimate Savings Potential If you really had to tighten your belt, what percent could you actually cut out of your household budget? DC-0444 Source: SSgA April 2012 DC Investor Survey 9
  • 10. Use Automation At about what percentage of your salary do you think you would discontinue an automatic increase of 1% a year that included the ability to opt out at any time? DC-0444 Source: SSgA April 2012 DC Investor Survey 10
  • 11. The Action Gap: Understanding vs. Knowing Think it’s Feel important knowledgeable about it How to select a diverse mix of 65% 33% investments How to adjust my asset 67% 30% allocation depending on my investment timeline How to determine how much I will 78% 33% need to save to have a secure retirement How to make my retirement 82% 28% savings last a lifetime DC-0367 DC_0444 Source: SSgA April 2012 DC Investor Survey 11
  • 12. Framework for Retirement Readiness Participant Plan Retirement + = Wants Design Readiness DC-0367 DC_0444 12
  • 13. Understanding the Default Participants who were asked to evaluate target date fund descriptions I am not sure how a target 10% date fund works I am not familiar with target 39% date funds Source: SSgA April 2012 DC Investor Survey DC-0367 Source: Callan 2012 13
  • 14. Avoid Investment Speak Which of the following descriptions best helps you understand how a target date fund works? Target date funds are a diverse mix of investments like stocks, 33% bonds an cash equivalents that periodically and automatically adjust over time to grow more conservative as you near your target retirement date Target date funds are diversified investments that automatically 6% adjust their asset allocation to reflect the risk and return objectives based on an investment horizon Target date funds are a single diverse investment fund that is 11% managed by professional investment managers who adjust the funds’ asset allocation in line with the target retirement date None of these descriptions are helpful in describing target date 1% funds DC-0444 14
  • 15. Would Customization Help Your Participants? DC-0367 15
  • 17. Helpful Hints: Raising the Default Contribution Rate From Fidelity Perspectives: Evaluating Auto Solutions, Summer 2009 DC-0367 17
  • 18. Saving: Divisible by Five Match: Spike No match: Spikes at 5%, 10%, 15% at 4% match threshold Source: DC-0367 DC_0444 Choi, Laibson, Madrian and Metrick (2006) 18
  • 19. Devise Easy Translation Tools TRI-30 – An individual can multiply her target replacement income (TRI) rate by 30% to determine an appropriate savings rate. For example, if she wanted to replace 50% of her present income from savings, she’d multiply 50% by 30% for a savings rate of 15%. DC-0444 Source: What’s the right savings rate? Russell Research; Daniel Gardner and Josh Cohen 19
  • 20. Use Automation No automatic enrollment Automatic enrollment: 3% default Automatic enrollment: 6% default Source: Beshears, Choi, Laibson, and Madrian 2008 DC-0367 DC_0444 20
  • 21. Achieving Desired Outcomes with Auto-Enrollment Early Enrollment and Participation Across Demographic Groups Before Automatic Enrollment After Automatic Enrollment Source: Madrian and Shea (2001) DC-0367 DC_0444 21
  • 22. Framework for Retirement Readiness Participant + Plan Retirement = Wants Design Readiness DC-0367 DC_0444 22
  • 23. Framework for Retirement Readiness 1.  Understanding your Participants’ wants 2.  Defaults are important §  Savings default §  Investments default 3.  Automate for success §  Don’t underestimate savings potential 4.  Framing your communication is important §  No jargon or investment speak §  Keep it simple 5.  Periodic re-evaluation of plan design DC-0444 23
  • 24. State Street Global Advisors Disclosure The views expressed in this material are the views of SSgA Defined Contribution through the period ended September 10, 2012, and are subject to change based on market and other conditions. This document contains certain statements that may be deemed forward-looking statements. Please note that any such statements are not guarantees of any future performance, and actual results or developments may differ materially from those projected. The information provided does not constitute investment advice and it should not be relied on as such. It should not be considered a solicitation to buy or an offer to sell a security. It does not take into account any investor’s particular investment objectives, strategies, tax status or investment horizon. You should consult your tax and financial advisor. All material has been obtained from sources believed to be reliable. There is no representation or warranty as to the accuracy of the information, and State Street shall have no liability for decisions based on such information. Investing involves risk, including the risk of loss of principal. Diversification does not ensure a profit or guarantee against loss. DC-0444 24