Role Analysis for HR people in hotel management

1. ROLE ANALYSIS
ASHKA RAVAL (141306)
MEHUL SHARMA (141329)
SUKET GUPTA (141351)
SECTION C

2. What is your job
responsibility?
What roles do you need to perform?

3. • Role:-A set of expected behaviour patterns attributed to someone occupying a
given position in organization.
• Role Identity:-Certain attitudes and behaviour consistent with a role.
• Role perception:-An individual’s view of how he or s she supposed to act in given
situation.

4. Role Analysis
A processof getting detail information about jobs.
• Role Expectation
• Role Conflicts
• Psychological Contracts

5. TYPES OF ROLES
• Shaper
• Monitor-Evaluator
• Implementor
• Team Worker
• Coordinator
• Completer-Finisher
• Resource Investigator
• Specialist

6. Observation at Whistling Meadows
Resort

7. Data from other section (Section A)

8. Job Analysis at Whistling Meadows
Resorts

10. JOB Analysis for Cambay Grand Hotel (section - D)

11. Pride Hotel (Ahmedabad) - Observation
HOTEL MANAGER
CUSTOMER REPRESENTATOR
HOTEL SUPPORT STAFF

12. Talk with Manager
• Name – Mr. Varghese Anthony
• Designation – Regional HR Manager
• Company – Pride Hotel Ahmedabad
• Work experience – 12 Years in Service Industry (7
years with Pride Hotel)
• Qualification – MBA (HR) Regional College Mumbai.

13. ROLE DESCRIPTION
• Labor
Contract labor payment
Hire agency
Already trained
Experience labor from different hotels.
• TEAM
Customer Representative – 6
Support Staff - 27

14. • Basic 10+2 + any degree.
• Paper and TV advertisement.
• References
• They provide all the Labor Rights to their workers
• They takes all the measures for their safety and well fair

15. Role Analysis
• Role analysis is more concerned with how the role fits
into organization.
• Also role analysis mainly focus on results.
• As the job roles in hospitality industry involves
integration of various roles to provide a better customer
service, it also gives rise to role ambiguity.

16. Role Ambiguity, Employee Gender and
Workplace Friendship
• The importance of workplace friendship is recognized
but its antecedents with respect to work roles are not
well understood.
• In this paper a survey from 221 international tourist hotel
employees is taken.
• This research was conducted to analyze the impact of
workplace relationships on the job roles of employees
and also the factors the leads to role ambiguities.

17. Results & Discussions
• International hotel employees will experience higher role ambiguity
because of their frequent customer contact nature of job.
• On the other hand, teamwork is also extremely important in hotels.
• Moreover Workplace friendships has positive functions such as
cooperation and support.
• Thus role ambiguity is significantly associated with reduced
interrelationships and workplace friendships.
• Thus enhancing role clarity may help facilitate employees’
workplace relationships, improves understanding of co workers role
expectations and reduces role conflicts

18. THANK YOU