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Consumers and Cloud Computing – a new user experience in the workplace Pat Bolger CEO
Agenda <ul><li>What happened? </li></ul><ul><li>The new user experience – what we need? </li></ul><ul><li>SaaS challenges ...
Infrastructure - Where have we come from? Time sharing mainframes (Program as a Service) Common office server rooms Modern...
Global Network - Higher Broadband Penetration/Faster Speed Copper Fibre Optics Wireless broadband
Centralised Computing - We’ve come full circle Green screen terminals (vt100) The browser is the new green screen terminal
The Cloud is the New Mainframe <ul><li>Except: </li></ul><ul><ul><li>minimises capital expenditure </li></ul></ul><ul><ul>...
Why a new user experience? <ul><li>Currently 800 companies </li></ul><ul><ul><li>3,500 SaaS solutions </li></ul></ul><ul><...
We have - Supplier/Customer Chaos <ul><li>Multiple apps from multiple providers requiring multiple usernames and passwords...
We need - Supplier/Customer Harmony <ul><li>An engine through which the apps are channelled </li></ul><ul><ul><li>Consolid...
How do we solve the UI problem? <ul><li>We need a desktop equivalent environment </li></ul><ul><ul><li>intuitive user inte...
Webtop Example <ul><li>Replace our current desktop with a web based equivalent </li></ul>
Webtop Advantages <ul><li>Convenience - thin client (dumb terminal) </li></ul><ul><ul><ul><li>all you need is a browser </...
Webtop Disadvantages <ul><li>Security </li></ul><ul><ul><li>internet data </li></ul></ul><ul><ul><li>accessed from anywher...
Benefits (SaaS) <ul><li>Allows CIOs to align IT budgets to business volumes </li></ul><ul><li>Reduces initial outlay, comp...
<ul><li>Traditional ISVs/SaaS Providers </li></ul><ul><li>SMEs - Get access to management and productivity tools previousl...
Telco Market is Changing
Telco Opportunity <ul><li>Telco’s can become a platform for the distribution of SaaS applications </li></ul><ul><ul><li>Si...
OSaaS – Open Source as a Service <ul><li>Open Source – free but.............. </li></ul><ul><ul><li>find it and know how t...
Summary <ul><li>SaaS and Cloud Computing are here to stay </li></ul><ul><li>The Browser is the new green screen and the Cl...
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SaaSPlex - Powered By Cloud

Before SaaS is adopted wholesale by the enterprise a numer of key issues need to be addressed around the areas of application provisioning, user management and corporate control.

This presentation was given by SaaSPlex at Europes first Cloud Computing Conference, Powered By Cloud, held in London in January 2009.

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SaaSPlex - Powered By Cloud

  1. 1. Consumers and Cloud Computing – a new user experience in the workplace Pat Bolger CEO
  2. 2. Agenda <ul><li>What happened? </li></ul><ul><li>The new user experience – what we need? </li></ul><ul><li>SaaS challenges in the workplace </li></ul><ul><li>Addressing the challenges </li></ul><ul><li>SaaS benefits </li></ul><ul><li>Opportunities </li></ul><ul><ul><li>Telco 2.0 </li></ul></ul><ul><ul><li>OSaaS – Open Source as a Service </li></ul></ul><ul><li>Summary </li></ul>
  3. 3. Infrastructure - Where have we come from? Time sharing mainframes (Program as a Service) Common office server rooms Modern data centres
  4. 4. Global Network - Higher Broadband Penetration/Faster Speed Copper Fibre Optics Wireless broadband
  5. 5. Centralised Computing - We’ve come full circle Green screen terminals (vt100) The browser is the new green screen terminal
  6. 6. The Cloud is the New Mainframe <ul><li>Except: </li></ul><ul><ul><li>minimises capital expenditure </li></ul></ul><ul><ul><li>lowers barriers to entry </li></ul></ul><ul><ul><li>location independent </li></ul></ul><ul><ul><li>multi-tenanted </li></ul></ul><ul><ul><li>on-demand allocation/de-allocation </li></ul></ul><ul><ul><ul><li>CPU, storage and network bandwidth </li></ul></ul></ul><ul><ul><li>improved security – data centralization </li></ul></ul><ul><ul><li>improved resource utilisation </li></ul></ul>
  7. 7. Why a new user experience? <ul><li>Currently 800 companies </li></ul><ul><ul><li>3,500 SaaS solutions </li></ul></ul><ul><ul><li>80 application categories </li></ul></ul><ul><ul><li>.........and growing </li></ul></ul><ul><li>Significant issues: </li></ul><ul><ul><li>Application Provisioning </li></ul></ul><ul><ul><li>User management </li></ul></ul><ul><ul><li>Corporate control </li></ul></ul>
  8. 8. We have - Supplier/Customer Chaos <ul><li>Multiple apps from multiple providers requiring multiple usernames and passwords </li></ul><ul><li>Issues with data duplications between apps </li></ul><ul><li>Enforcement of enterprise security and compliance strategy is difficult </li></ul><ul><li>Multiple bills </li></ul>Suppliers Network Customers
  9. 9. We need - Supplier/Customer Harmony <ul><li>An engine through which the apps are channelled </li></ul><ul><ul><li>Consolidated view of all apps </li></ul></ul><ul><ul><li>Single sign on </li></ul></ul><ul><ul><li>Reduce data duplication between apps </li></ul></ul><ul><ul><li>Central control of application security </li></ul></ul><ul><ul><li>Consolidated billing </li></ul></ul>Suppliers SaaSPlex Engine Customers
  10. 10. How do we solve the UI problem? <ul><li>We need a desktop equivalent environment </li></ul><ul><ul><li>intuitive user interaction </li></ul></ul><ul><ul><li>with familiar user concepts </li></ul></ul><ul><li>WIMP interaction (window, icon, menu, pointing device) was developed at Xerox PARC in 1973 </li></ul><ul><li>The web desktop or webtop (why reinvent the wheel?) </li></ul>Lisa Office System 1.0 (Jan 1983)
  11. 11. Webtop Example <ul><li>Replace our current desktop with a web based equivalent </li></ul>
  12. 12. Webtop Advantages <ul><li>Convenience - thin client (dumb terminal) </li></ul><ul><ul><ul><li>all you need is a browser </li></ul></ul></ul><ul><ul><ul><li>processing and storage performed in the cloud </li></ul></ul></ul><ul><li>Mobility </li></ul><ul><li>Centralised software management </li></ul><ul><li>Centralised security monitoring and control </li></ul><ul><li>High availability </li></ul>
  13. 13. Webtop Disadvantages <ul><li>Security </li></ul><ul><ul><li>internet data </li></ul></ul><ul><ul><li>accessed from anywhere </li></ul></ul><ul><li>Speed/Access </li></ul><ul><ul><li>broadband </li></ul></ul><ul><ul><li>latency/contention </li></ul></ul><ul><li>Application features </li></ul>
  14. 14. Benefits (SaaS) <ul><li>Allows CIOs to align IT budgets to business volumes </li></ul><ul><li>Reduces initial outlay, complexity and risk </li></ul><ul><li>Shifts Capex to Opex </li></ul><ul><li>Easier to trial </li></ul><ul><li>Allows companies to focus on their core business </li></ul>
  15. 15. <ul><li>Traditional ISVs/SaaS Providers </li></ul><ul><li>SMEs - Get access to management and productivity tools previously deemed unaffordable </li></ul><ul><li>Integrators </li></ul><ul><li>Channel Partners (market reach) </li></ul><ul><ul><li>Telco’s, ISPs, MSPs </li></ul></ul><ul><li>Developers – Open Source Community </li></ul>Opportunities
  16. 16. Telco Market is Changing
  17. 17. Telco Opportunity <ul><li>Telco’s can become a platform for the distribution of SaaS applications </li></ul><ul><ul><li>Significant opportunity to attract new subscribers </li></ul></ul><ul><ul><li>Develop new revenue streams </li></ul></ul><ul><ul><li>Increase existing subscriber ARPU </li></ul></ul><ul><ul><li>Increase data subscriptions </li></ul></ul><ul><ul><li>Enhance operator brand through value added SaaS solutions </li></ul></ul><ul><ul><li>Reduce customer churn and increase customer loyalty </li></ul></ul>
  18. 18. OSaaS – Open Source as a Service <ul><li>Open Source – free but.............. </li></ul><ul><ul><li>find it and know how to use it </li></ul></ul><ul><ul><li>deliver it, refine and configure it </li></ul></ul><ul><li>OSaaS – you pay for the drilling, refining and delivery but not the software (software and your data are free to download is you wish to host it yourself) </li></ul><ul><li>SaaS is the perfect delivery model for Open Source </li></ul>
  19. 19. Summary <ul><li>SaaS and Cloud Computing are here to stay </li></ul><ul><li>The Browser is the new green screen and the Cloud in the new Mainframe </li></ul><ul><li>A platform is required to simplify the complex SaaS environment </li></ul><ul><li>A tried and trusted user experience is needed – the Webtop </li></ul><ul><li>Telco 2.0 – application distributors </li></ul><ul><li>SaaS delivery for Open Source </li></ul>

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