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What is ITSM?

IT service management (ITSM) is a process that ensures maximum business value with efficient use of information technology, people, and processes involved in the lifecycle of IT services. Learn more about the needs, benefits, and challenges of ITSM, along with the implementation process and leading ITSM software on the market.

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What is ITSM?

  1. 1. What Is ITSM? A Guide to All the Details, Simplified G2.com
  2. 2. ITSM Definition IT service management (ITSM) is a process that ensures maximum business value with efficient use of information technology, people, and processes involved in the lifecycle of IT services. G2.com
  3. 3. G2.com How to implement ITSM? 1 2 3 Evaluate the need Define problem statement Choose ITSM framework
  4. 4. What is the difference between ITSM and ITIL? G2.com
  5. 5. G2.com ITSM ITIL ITIL is a guiding to implement ITSM disciplineITSM is professional for managing IT operations framework
  6. 6. G2.com 5 Stages of ITIL to implement ITSM 1 2 3 4 5 Strategy Provides guidance on designing, developing, and implementing ITSM Design Transition Operation Continual improvement Ensures coordination with the strategy and guides on designing ITSM processes Informs IT teams and business associates to manage changes productively Enables IT departments to ensure frictionless operations Enhances the IT service provider's efficiency and effectiveness
  7. 7. Optimize IT services with ITSM G2.com Check out the complete guide to ITSM now

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