The document discusses the importance of listening skills. It identifies different types of listening like selective, empathetic, and intuitive listening. Good listeners are described as cautious, inquisitive, active, flexible, tactful, persistent, eager, analytical, understanding context, and sociable. Factors that can hamper listening are also outlined, including prejudice, distraction, haste, semantic barriers, and delivery style. The importance of developing strong listening skills through practices like note-taking and showing a positive attitude are emphasized. Good listening leads to benefits like better communication, understanding, decision-making, knowledge, and motivation.

2.  Listening is an activity of great
importance, as it demands high-class
seriousness.
 It shows a person’s attitude towards
other people.

3.  Listening is a
process of
receiving,
focusing,
accepting and
storing the spoken
words

4.  Hearing is merely the ability of ear to
receive sounds but listening is more
conscious effort to understand the
spoken words.

5.  Pretending Listening:
The listener pretends through his facial
expressions that the message is listened to.
 Selective Listening:
It means selecting the desired part and
ignoring the undesired part of the message.
 Attentive listening:
It means paying attention to the words of
the speaker.

6.  Emphatic Listening:
It is listening intently and intensively to understand the
person fully both emotionally as well as intellectually.
 Listening for Mutual Creativity:
In this type of listening both the listener and speaker
benefit from each other’s experience knowledge
and skill.
 Intuitive listening:
In this type of listening we try to understand that part
of the message of the speaker which he could not
convey due to one or the other reason sometimes it is
external conditions and sometimes internal dialogues
which create problem for us and for the speaker.

7.  Cautious:
Good listeners are not hasty in making judgments they pay
careful attention to words.
 Inquisitive:
Good listeners ask questions not to embarrass or attack but to
clarify.
 Active:
They work hard to understand they exert energy in listening.
 Flexible:
They understand that everyone has different communication
style, and adjust their listening to correspond to the
speaker’s communication style.
 Tactful:
They interrupt intentionally and gently rather than habitually
and rashly.

8.  Persistent:
Good listeners are willing to listen to something even if its hard
to hear.
 Eager:
They remember that they can learn from anyone.
 Analytical:
They pay attention to both verbal and non-verbal
communication.
 Understanding with context:
They understand that every act of communication takes
place in a context.
 Sociable:
Good listeners understand how important listening is to a
relationship. they value and seek to develop good
listening skills.

9. Good listening skill can be hampered because of some
elements:
 Prejudice:
We hamper our power of listening because of our own
prejudice against the speaker. we do not concentrate on
what is being told.
 Distraction:
External distraction plays an important role in
misunderstanding the real words of the speaker. i.e. noisy
fans, music from outside etc.
Internal distraction also becomes a barrier to listening. By
internal distraction we mean abnormal state of mind.
 Haste:
Haste are quick judgments. The listener should give
enough time so that he may say all that he wants to say.

10.  Semantic barrier:
It is created because of the negative
meanings which a listener willingly
attaches to the words of the speaker.
 Importance of good delivery:
If the speech is delivered in a good
style it will help the listeners in
understanding not only the gist but also
the contents of it.

11.  We should talk less and listen much.
 Listen carefully with patience and
concentration.
 While listening, do not show casual attitude
by looking side ways or leaving your seat.
 Always listen to learn something.
 While listening, make the notes if possible.
 Always show positive attitude.

12.  It indicates your good grooming that
leads to valuable gains.
 It enables you to communicate fluently
and nicely.
 It gives you a good understanding of
different topics and subjects.
 It introduces good decision.
 It enhances your knowledge about new
facts and motivates you.

13.  Feedback is a reply to a message .
Feedback can be oral or written.
 Senders need feedback in order to
determine the success or failure of the
communication.