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التراخى – ضعف العناية الشخصية – العبث – التحديق فى الاخرين او تجنب النظر لهم – إظهار التملل
Communication presentation e.
PrePared By:Mohamed Salah El DeinMBA – Cairo University
Learning Objectives1. Definition of Communication2. Components of Effective Communications3. Characters of Effective Verbal Messages4. Importance of Non Verbal Messages5. Importance of Paraverbal Messages6. Definition of listening7. Difference between listening & hearing8. Levels of listening9. How to be active listener10. Barriers of effective communicationM. Salah
On a daily basis wework with people whohave different opinions,values, beliefs, andneeds than our own.M. Salah
The abilityto exchangeideas withothers M. Salah
Due to the rapid growth of technology & to matchthe continuous development in the world market, theHR department will begin to apply a new ERPsystem. Each employee is kindly required to submit his fullname, section, department, direct manager’s name &department manager’s name to HR department beforethe fifteenth of April 2013 as the HR member will startto enter all these data into the new system. The newsystem will be applied by the first of May 2013 & anyemployee who isn’t included in this new system won’treceive his salary.M. Salah
Effective Verbal Messages:1. Are brief, succinct, andorganized2. Are free of jargon3. Do not create resistance inthe listenerM. Salah
We can choose words that normalize the issuesand problems and reduce resistance.Phrases such as"in some districts, people may . . .""it is not uncommon for . . .""for some folks in similar situations"M. Salah
Due to the rapid growth of technology & to match thecontinuous development in the world market, the HRdepartment will begin to apply a new ERP system. Each employee is kindly required to submit his fullname, section, department, direct manager’s name &department manager’s name to HR department beforethe fifteenth of April 2013 as the HR member will startto enter all these data into the new system. The newsystem will be applied by the first of May 2013 & anyemployee who isn’t included in this new system won’treceive his salary.M. Salah
M. Salah Starting from May 2013, salaries will be paidaccording to the data in the new ERP system, Soeach employee is kindly required to submit thefollowing table & pass it to The HR departmentbefore 15thof April 2013Name Section DepartmentDirectManager’s nameDepartmentManager ‘s name
Nonverbal messages are the primary way thatwe communicate emotions Body language is nonverbal communicationthat involves body movement and gestures.M. Salah
When we are angry or excited, our speech tends tobecome more rapid and higher pitched. When we are bored or feeling down, our speech tendsto slow and take on a monotone quality. When we are feeling defensive, our speech is oftenabrupt.M. Salah
Although some positive words ofencouragement may be beneficialto the speaker the listener shoulduse them sparingly so as not todistract from what is being saidor place unnecessary emphasis onparts of the messageM. Salah
Remembering a few key points,or even the name of thespeaker, can help to reinforcethat the messages sent havebeen received and understoodM. Salah
The listener can demonstrate thatthey have been paying attentionby asking relevant questionsand/or making statements thatbuild or help to clarify what thespeaker has said.M. Salah
Using your ownwords toexpress theSpeaker’s IdeaM. Salah
Attacking , this includes :- - Interrogating , give example ….. - Criticizing , give example ….. - Blaming , give example ….. - Shaming , give example …..M. Salah
Verbal Communication Barriers"You Messages“ this includes,MoralizingPreachingAdvisingDiagnosingExample ……………..M. Salah
Verbal Communication BarriersShowing Power, this includingOrdering, directingThreatening,Commanding"If you dont voluntarily agree to this evaluation wecan take you to due process. Go ahead and file acomplaint if you want to."M. Salah
Verbal Communication BarriersOther Verbal Barriers like1. Shouting2.Name calling3.Refusing to speak.M. Salah
Role Plays• One person should talk about something they enjoy doing,such as a hobby. The other person, without speaking, shoulduse body language to convey a negative response, such ascrossing her arms, looking at something else, fidgeting, androlling her eyes. After a minute or two, switch roles andrepeat. At the end, discuss how it made the person speakingfeel. Focusing on negative nonverbal responses helps you tobecome aware of them in your own behavior and to avoidthem when communicating.Read more:http://www.livestrong.com/article/306574-free-effective-communiM. Salah
Effective communication• Effectivecommunication isyour vehicle tosuccess• Are you ready todrive it ???????M. Salah
Sources• http://www.directionservice.org/cadre/section4.cfm• http://www.mindtools.com/pages/article/Body_Language.htm• http://listverse.com/2007/11/08/25-examples-of-body-language• http://www.skillsyouneed.com/ips/active-listening.htmlM. Salah