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PrePared By:Mohamed Salah El DeinMBA – Cairo University
Learning Objectives1. Definition of Communication2. Components of Effective Communications3. Characters of Effective Verba...
On a daily basis wework with people whohave different opinions,values, beliefs, andneeds than our own.M. Salah
 The abilityto exchangeideas withothers M. Salah
 Due to the rapid growth of technology & to matchthe continuous development in the world market, theHR department will be...
CommunicationCommunicationM. Salah
 Communication Involves Three Components:1. Verbal Messages - the WORDS we choose2. Paraverbal Messages - HOW we say the ...
 In order to communicateeffectively, we must use allthree components to do 2things:1. Send clear, concisemessages.2. Hear...
M. Salah
 Effective Verbal Messages:1. Are brief, succinct, andorganized2. Are free of jargon3. Do not create resistance inthe lis...
 We can choose words that normalize the issuesand problems and reduce resistance.Phrases such as"in some districts, peopl...
 Due to the rapid growth of technology & to match thecontinuous development in the world market, the HRdepartment will be...
M. Salah Starting from May 2013, salaries will be paidaccording to the data in the new ERP system, Soeach employee is kin...
 Nonverbal messages are the primary way thatwe communicate emotions Body language is nonverbal communicationthat involve...
M. Salah
 How you hold and move your hands andfingers are particularly insightful in readingpeople and make communication more eas...
M. Salah
M. Salah
M. Salah
They are types of nonverbalcommunication that can have an effecton business relations.M. Salah
Researchers have found that peoplecan identify with great accuracySeven separate human emotions,even after seeing only fa...
SADNESSM. Salah
M. Salah
M. Salah
INTERESTM. Salah
M. Salah
Paraverbal communication refers to themessages that we transmit through thetone, pitch, and pacing of our voices.It is h...
M. Salah
M. Salah
 For example, the statement, "I didnt say youwere stupid" has six different meanings,depending on which word is emphasize...
M. Salah
 When we are angry or excited, our speech tends tobecome more rapid and higher pitched. When we are bored or feeling dow...
M. Salah
 When a person sends a message with conflictingverbal, paraverbal and nonverbal information,The nonverbal information ten...
The Importance of ConsistencyIf this person told you that:I am alert & don’t wanna sleep,Will you believe him?????????????...
RECEIVING MESSAGESM. Salah
LISTENINGHow well you listen has a major impact on your jobeffectiveness, and on the quality of yourrelationships with ot...
WHY WE ARE LISTENING ??We listen to1. Obtain information.2.Understand.3.For enjoyment.4.Learn.M. Salah
ListeningListeningResearch suggests that we rememberbetween 25 % and 50 % of what wehear.M. Salah
M. Salah
M. Salah
 Receiving the speaker’s message If you didn’t receive the message , means …You didn’t listenM. Salah
ACTIVE LISTENING Active listening is a skill that can beacquired and developed with PRACTICE.However, this skill can be d...
What’s the difference betweenLISTENING&HEARINGM. Salah
M. Salah
M. Salah
M. Salah
M. Salah
Signs of Active ListeningM. Salah
NON-VERBAL SIGNS People who are listening are more likely todisplay at least some of these signs. However these signs ma...
M. Salah
M. Salah
M. Salah
M. Salah
M. Salah
 Although some positive words ofencouragement may be beneficialto the speaker the listener shoulduse them sparingly so as...
 Remembering a few key points,or even the name of thespeaker, can help to reinforcethat the messages sent havebeen receiv...
 The listener can demonstrate thatthey have been paying attentionby asking relevant questionsand/or making statements tha...
 Using your ownwords toexpress theSpeaker’s IdeaM. Salah
M. Salah
M. Salah
M. Salah
Attacking , this includes :- - Interrogating , give example ….. - Criticizing , give example ….. - Blaming , give exam...
Verbal Communication Barriers"You Messages“ this includes,MoralizingPreachingAdvisingDiagnosingExample ……………..M. Salah
Verbal Communication BarriersShowing Power, this includingOrdering, directingThreatening,Commanding"If you dont volunt...
Verbal Communication BarriersOther Verbal Barriers like1. Shouting2.Name calling3.Refusing to speak.M. Salah
M. Salah
M. Salah
Role Plays• One person should talk about something they enjoy doing,such as a hobby. The other person, without speaking, s...
Effective communication• Effectivecommunication isyour vehicle tosuccess• Are you ready todrive it ???????M. Salah
Sources• http://www.directionservice.org/cadre/section4.cfm• http://www.mindtools.com/pages/article/Body_Language.htm• htt...
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Communication presentation e.

  1. 1. PrePared By:Mohamed Salah El DeinMBA – Cairo University
  2. 2. Learning Objectives1. Definition of Communication2. Components of Effective Communications3. Characters of Effective Verbal Messages4. Importance of Non Verbal Messages5. Importance of Paraverbal Messages6. Definition of listening7. Difference between listening & hearing8. Levels of listening9. How to be active listener10. Barriers of effective communicationM. Salah
  3. 3. On a daily basis wework with people whohave different opinions,values, beliefs, andneeds than our own.M. Salah
  4. 4.  The abilityto exchangeideas withothers M. Salah
  5. 5.  Due to the rapid growth of technology & to matchthe continuous development in the world market, theHR department will begin to apply a new ERPsystem. Each employee is kindly required to submit his fullname, section, department, direct manager’s name &department manager’s name to HR department beforethe fifteenth of April 2013 as the HR member will startto enter all these data into the new system. The newsystem will be applied by the first of May 2013 & anyemployee who isn’t included in this new system won’treceive his salary.M. Salah
  6. 6. CommunicationCommunicationM. Salah
  7. 7.  Communication Involves Three Components:1. Verbal Messages - the WORDS we choose2. Paraverbal Messages - HOW we say the words3. Nonverbal Messages - our BODY LANGUAGEM. Salah
  8. 8.  In order to communicateeffectively, we must use allthree components to do 2things:1. Send clear, concisemessages.2. Hear and correctlyunderstand messagessomeone is sending to us.M. Salah
  9. 9. M. Salah
  10. 10.  Effective Verbal Messages:1. Are brief, succinct, andorganized2. Are free of jargon3. Do not create resistance inthe listenerM. Salah
  11. 11.  We can choose words that normalize the issuesand problems and reduce resistance.Phrases such as"in some districts, people may . . .""it is not uncommon for . . .""for some folks in similar situations"M. Salah
  12. 12.  Due to the rapid growth of technology & to match thecontinuous development in the world market, the HRdepartment will begin to apply a new ERP system. Each employee is kindly required to submit his fullname, section, department, direct manager’s name &department manager’s name to HR department beforethe fifteenth of April 2013 as the HR member will startto enter all these data into the new system. The newsystem will be applied by the first of May 2013 & anyemployee who isn’t included in this new system won’treceive his salary.M. Salah
  13. 13. M. Salah Starting from May 2013, salaries will be paidaccording to the data in the new ERP system, Soeach employee is kindly required to submit thefollowing table & pass it to The HR departmentbefore 15thof April 2013Name Section DepartmentDirectManager’s nameDepartmentManager ‘s name
  14. 14.  Nonverbal messages are the primary way thatwe communicate emotions Body language is nonverbal communicationthat involves body movement and gestures.M. Salah
  15. 15. M. Salah
  16. 16.  How you hold and move your hands andfingers are particularly insightful in readingpeople and make communication more easilyM. Salah
  17. 17. M. Salah
  18. 18. M. Salah
  19. 19. M. Salah
  20. 20. They are types of nonverbalcommunication that can have an effecton business relations.M. Salah
  21. 21. Researchers have found that peoplecan identify with great accuracySeven separate human emotions,even after seeing only facial and eyeexpressionsM. Salah
  22. 22. SADNESSM. Salah
  23. 23. M. Salah
  24. 24. M. Salah
  25. 25. INTERESTM. Salah
  26. 26. M. Salah
  27. 27. Paraverbal communication refers to themessages that we transmit through thetone, pitch, and pacing of our voices.It is how we say something, Notwhat we say.M. Salah
  28. 28. M. Salah
  29. 29. M. Salah
  30. 30.  For example, the statement, "I didnt say youwere stupid" has six different meanings,depending on which word is emphasized.M. Salah
  31. 31. M. Salah
  32. 32.  When we are angry or excited, our speech tends tobecome more rapid and higher pitched. When we are bored or feeling down, our speech tendsto slow and take on a monotone quality. When we are feeling defensive, our speech is oftenabrupt.M. Salah
  33. 33. M. Salah
  34. 34.  When a person sends a message with conflictingverbal, paraverbal and nonverbal information,The nonverbal information tends to bebelievedM. Salah
  35. 35. The Importance of ConsistencyIf this person told you that:I am alert & don’t wanna sleep,Will you believe him?????????????????????????M. Salah
  36. 36. RECEIVING MESSAGESM. Salah
  37. 37. LISTENINGHow well you listen has a major impact on your jobeffectiveness, and on the quality of yourrelationships with others.M. Salah
  38. 38. WHY WE ARE LISTENING ??We listen to1. Obtain information.2.Understand.3.For enjoyment.4.Learn.M. Salah
  39. 39. ListeningListeningResearch suggests that we rememberbetween 25 % and 50 % of what wehear.M. Salah
  40. 40. M. Salah
  41. 41. M. Salah
  42. 42.  Receiving the speaker’s message If you didn’t receive the message , means …You didn’t listenM. Salah
  43. 43. ACTIVE LISTENING Active listening is a skill that can beacquired and developed with PRACTICE.However, this skill can be difficult tomaster and will, therefore, take time andpatience.M. Salah
  44. 44. What’s the difference betweenLISTENING&HEARINGM. Salah
  45. 45. M. Salah
  46. 46. M. Salah
  47. 47. M. Salah
  48. 48. M. Salah
  49. 49. Signs of Active ListeningM. Salah
  50. 50. NON-VERBAL SIGNS People who are listening are more likely todisplay at least some of these signs. However these signs may not be appropriate inall situations and across all cultures.M. Salah
  51. 51. M. Salah
  52. 52. M. Salah
  53. 53. M. Salah
  54. 54. M. Salah
  55. 55. M. Salah
  56. 56.  Although some positive words ofencouragement may be beneficialto the speaker the listener shoulduse them sparingly so as not todistract from what is being saidor place unnecessary emphasis onparts of the messageM. Salah
  57. 57.  Remembering a few key points,or even the name of thespeaker, can help to reinforcethat the messages sent havebeen received and understoodM. Salah
  58. 58.  The listener can demonstrate thatthey have been paying attentionby asking relevant questionsand/or making statements thatbuild or help to clarify what thespeaker has said.M. Salah
  59. 59.  Using your ownwords toexpress theSpeaker’s IdeaM. Salah
  60. 60. M. Salah
  61. 61. M. Salah
  62. 62. M. Salah
  63. 63. Attacking , this includes :- - Interrogating , give example ….. - Criticizing , give example ….. - Blaming , give example ….. - Shaming , give example …..M. Salah
  64. 64. Verbal Communication Barriers"You Messages“ this includes,MoralizingPreachingAdvisingDiagnosingExample ……………..M. Salah
  65. 65. Verbal Communication BarriersShowing Power, this includingOrdering, directingThreatening,Commanding"If you dont voluntarily agree to this evaluation wecan take you to due process. Go ahead and file acomplaint if you want to."M. Salah
  66. 66. Verbal Communication BarriersOther Verbal Barriers like1. Shouting2.Name calling3.Refusing to speak.M. Salah
  67. 67. M. Salah
  68. 68. M. Salah
  69. 69. Role Plays• One person should talk about something they enjoy doing,such as a hobby. The other person, without speaking, shoulduse body language to convey a negative response, such ascrossing her arms, looking at something else, fidgeting, androlling her eyes. After a minute or two, switch roles andrepeat. At the end, discuss how it made the person speakingfeel. Focusing on negative nonverbal responses helps you tobecome aware of them in your own behavior and to avoidthem when communicating.Read more:http://www.livestrong.com/article/306574-free-effective-communiM. Salah
  70. 70. Effective communication• Effectivecommunication isyour vehicle tosuccess• Are you ready todrive it ???????M. Salah
  71. 71. Sources• http://www.directionservice.org/cadre/section4.cfm• http://www.mindtools.com/pages/article/Body_Language.htm• http://listverse.com/2007/11/08/25-examples-of-body-language• http://www.skillsyouneed.com/ips/active-listening.htmlM. Salah
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