This document is the table of contents for an e-book about sales techniques. It lists 8 chapter titles that provide guidance on overcoming money objections from clients, using imagination to influence buying decisions, avoiding a hit-or-miss sales approach, going back to basics when facing challenges, leading and influencing change, making sales about emotion, turning voice mails into opportunities, and etiquette for prospecting and cold calls. The table of contents previews the key topics and strategies that will be covered in the full e-book.