Resume

1. Sam Agnello
Chicago, IL
606spa@gmail.com | (773) 677-2124
OBJECTIVE
Career opportunity with advancement potential and performance recognition. Honestly, I'd really love to work
with positive upbeat professionals that truly love what they do.
SUMMARY
Highly qualified professional with extensive team building experience; 15 years of experience in the
communications industry (C&E, PMFF, CIM, BSIM...), over 5 years of experience in Operational and
Inventory Management, and 5 years of experience in Retail Management. Work philosophy is focused on
critical thinking, prioritization, time management, problem solving, attention to detail and a passion for best-in-
class customer service. As a quality-oriented, highly motivated and results driven professional; I’m always
focused on developing/mentoring others, as well as build highly motivated effective teams.
EXPERIENCE
Berkshire Hathaway Home Services Koenig Rubloff Realty Group, Chicago, IL 2016 to present
Real Estate Broker
• Develop business plan, set goals, evaluate effectivness, and review process as needed.
• Facilitate all aspects of the real estate buying/selling process.
• Provide expertise on effectively marketing techniques and property staging advice.
• Ensure and review documentation to ensure a seamless real estate process.
• Utilize data analysis tools to provide right pricing strategies and comparable market analysis.
• Negotiate contracts, addendums, and any potential repairs of real estate transactions.
• Ensure client support throughout the real estate process, as well as continued support after.
AT&T, Chicago, IL 2000 - 2015
Contract Sourcing Manager
• Lead change management, through constructive coaching and developmental feedback; trained/supported 4
Area Manager Teams, 28 Field Managers, and over 300 technicians.
• Emergency response member on call 24/7, chosen by the MidWest Director of Network Operations to be one
of a team of highly skilled specialists to respond to mass outage situations by coordinating efforts between
departments; as well as communicating status, proposals, and effectiveness of operations to leadership.
• Strong knowledge of Human Resource policies, departmental functions, vehicle policies, and building codes.
• Proven ability to teach effective communication, prioritization, proper documentation, trend recognition, root
cause analysis, problem solving, critical thinking, effective time management, SMART goals, teamwork, control,
and sustainment techniques.
• Received National 5 Star Award and gained leadership confidence to work on high profile accounts, e.g., the
US Department of Defense, White House Senior Advisor David Axelrod and Vice President Al Gore (when he
was in town).
• Highly experienced in effective motivational techniques; taught, wrote, and contributed to organizational
documents (e.g., IM DITL, Recognition, and Documentation Tips).
• Experienced in Microsoft Office, Outlook, PowerPoint, Internet Explorer, Excel and Adobe Reader.
Nishimoto Trading Company, Ltd, Carol Stream, IL 1994 - 2000
Operations/Logistics Manager
• Effectively managed 18 direct reports, including coaching, performance management, time management,
performance reviews, motivation and ongoing training; resulting in 18%, 5% and 9% yearly increases in
productivity.
• Implemented SMART performance and safety goals; which included weekly performance meetings and
evaluating safety procedures.

2. • Architect of well-organized and safe warehouse; all while meeting government regulations (i.e., FDA, USDA,
& OSHA), delivery schedules and various inventory control functions.
• Streamlined procedures; reorganized stock, improved lighting, installed safety mirrors, safety harnesses,
multilingual signs posted, HACCP checklist, and implemented weekly performance reviews.
• Lead multiple priorities (i.e., operations, inventory, & logistics), resolved customer escalations, held
direct/indirect reports accountable for results.
• Assured all imported, as well as exported shipments received USDA and FDA approval; by completing all
necessary paperwork and working with Ocean Freight Brokers to ensure proper documentation and delivery
schedules.
• Negotiated purchase orders with suppliers for office supplies, building maintenance needs and contractor
services.
EDUCATION
Harvard (on-line), Cambridge, Massachusetts 2012 - 2014
Management Certifications (e.g., budgeting, leadership, motivation, etc...)
Oakton College, Skokie, IL 2004
Certifications and Licenses
Real Estate Broker License
Six Sigma Green Belt Certification
Six Sigma Orange Belt Certification
Lean Certification
Management System Operating Control Certification
ServSafe Certification
ACHIEVEMENTS
Received National 5 Star Award and gained leadership confidence to work on high profile accounts, e.g., the US
Department of Defense, White House Senior Advisor David Axelrod, and Vice President Al Gore (when he was in
town)