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Sameer Mahamood (MBA)
Focus on Sales & Marketing/ Customer ServicesP
Mobile: +97335683312 E-mail: firstname.lastname@example.org
Results driven professional with proven experience in sales and marketing, projects, operations, customer services
and administration,. Built track record of implementing strategic plans to improve service delivery, ensuring
smooth business operations, maximizing staff performance through proper guidance and training implementation
plus establishing closer links with outside agencies. Successfully implemented various change management
initiatives, cost containments and service improvement systems with background in business development, sales,
client service, personnel coordination and staff motivation. Adept in performing within highly competitive
hospitality & service industry.
Experienced Sales & Customer Services Executive Strong back ground in the Sales and Customer
Implementation of innovative & creative ideas Excellent negotiation & convincing skills
Perform efficiently under work pressure Tolerance in continued service without break
Strong problem solving & decision making skills Leadership & people management ability
Master of Business Administration – Marketing (First Class) 2008
Justice K.S. Hegde Institute of Management, India
Bachelor’s degree in Management (First Class) 2006
Sir Syed Institute for Technical Studies, Kannur University, India
Sales & Customer Services Executive, Kitchenco. Doha, Qatar Feb 2011 - Oct 2016.
Assistant Operation Manager, Sharjah Golf and Shooting club, Sharjah, UAE Oct 2009 – Dec 2011
Marketing Manager, Medsoft India Pvt. Ltd. Mumbai, India July 2008 – Sept 2009
Streamline efforts towards delivering sales and profit by creating business strategies that will contribute to
maximum work efficiency and financial productivity.
Direct the workforce and ensure that policies and directives are met appropriately through on-the-job coaching,
training, motivating and leading by example.
Interface with clients and maintain professional business relationships with the same.
Devise business plan which will drive focus on improving business and service level standards.
Ensure smooth flow of operation by enforcing proper planning, organization, control and communication
between the staff. Review administrative reports and schedules to ensure accuracy plus efficiency.
Establish goals and deadlines for the department; monitor performances and operations progress.
Monitor and ensure safe, secure and well-maintained business operations.
Ensure delivery of high standard of personalized, effective and efficient service, maintaining high level of
operational control. Review at regular intervals operational efficiency and service quality.
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PROVEN JOB ROLE
Sales & Customer Services Executive – Kitchenco. Restaurant & Hotel Supplies.
Generated sales from the designated territory
Developed new business accounts and managed the existing customer.
Managed the company’s business activities for the location
Monitored and controlled the credit in the market and made out the recoveries
Represented company in local exhibitions for related products
Coordinating a multinational technical team of 17 technicians in installation, commissioning and maintaining
industrial kitchen and laundry equipment.
Handlecustomer quires,redirectrequests and orders to affiliates.Provideappropriatesolutions within the time
limits and follow up to ensure resolution.
Maintain customer and affiliate accounts by updating account information on a regular basis.
Receive market prices, update and dispatch customer’s and affiliates price lists periodically.
Support affiliates customer services related matters with customers.
Build sustainable relationships of trust with the customers through open and interactive communication.
Preparing spare parts and materials for the project and after sales team from the local market.
Coordinating between the sales team, design team and clients to ensure the proper fulfillment of all contracts
Responsible of the equipment transportation, delivery and installation.
Handling all after-sales issues (Warranty, Customer Support, Spare Parts and Maintenance)
Responsible to provide and monitor the execution of Preventive Maintenance schedules for each outlets.
Conducting Technicians meeting on daily basis, to ensure that they are fully aware of their daily work schedule
and that routes are cost effective in terms of time.
When Manager is on travel or out of office take the initiativeto review, prioritizeand make decisions as to what
is routine and critical correspondence and email. Respond to routine items and forward urgent issues to
Act as team leader of Technicians ensuring special projects are completed within required timeframes
Develop and implement an efficient work flow and information tracking/retrieval system across all assigned
projects and maintains/archives files and records.
Participate in the planning, coordination, and preparation of major business meetings.
Communicating with multiple levels (Managers, Engineers, Supervisors and Workers) in order to complete all
scheduled and unscheduled tasks.
Assistant Operations Manager – Sharjah Golf and Shooting Club
Facilitating the efficient operations and daily smooth functioning of the Club.
Responsible for monitoring the Marshalls, assigning shifts and duties to them.
Looking after the stores’ inventory, identifying the need for purchase and issuing requisitions accordingly.
Capitalizing on business opportunities received through e-mail and phone through sending quotations and
proposals to clients with rigorous follow-up.
Overseeing bookings, planning games & participations and organizing outdoor events.
Coordinating and ensuring good experience for the guests; responding to their requests; resolving their
problems and establishing good rapport to gain repeat business.
Organizing and maintaining paintball & speedball fields; serving as referee during the games and
effectively explaining to the guest the rules and safety procedures involved in the game.
In charge for billing and issuing receipts to the guests while handling company petty cash.
Driving business profitability through promotion of paintball markers & accessories.
Generating daily & monthly income statements in close coordination with the Accounts department.
Marketing Manager – Medsoft India Pvt. Ltd.
Channelized overall distribution of medical software throughout India.
Spearheaded marketing team and worked alongside towards achieving business excellence. Monitored
their performance and guided them on achieving individual plus group targets.
Managed sales & marketing activities with extensive background in implementing strategic marketing
plans to handle diverse market dynamics; designing-executing trade promotion initiatives and organizing
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Uncovered new business opportunities by tapping unexplored market segments.
Worked on increasing the visibility of product in the market.
Stayed abreast on market trends and ensured achievement of key performance indicators.
Planned and ensured achievement of primary & secondary sales targets; generated reports of the same.
Medic First Aid, BASIC CPR and First Aid for Adults.
Member of the Maestro (Marketing Association)
JOB OF INTEREST
Sales & Marketing
After-sales, Customer Support and Maintenance
Any challenging position in Sales, Procurement, Entertainment Business, Tourism, Residential Complexes,
Municipality, Construction and Development, Industrial and Manufacturing Business
KEY SKILLS AND KNOWLEDGE
• Enthusiasm and drive to take up challenging tasks.
• Established track record of achieving or over-achieving goals.
• Communication, persuasion and interpersonal skills.
• Professional appearance and work ethic.
• Willing to take up responsibility.
• Highly motivated / ambitious, hardworking, able to perform under pressure
• Excellent customer service skills.
• Flair to build, develop and establish good rapport with people
• Flexible approach and loyalty in work.
Great attitude with a high-energy personality
Nationality : Indian
Date of Birth : 18th December 1982
Marital Status : Married
Address : P.O. Box No.22138, Doha, Qatar
Driving License : Holding Valid Qatar Driving License
Religion : Muslim