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Think Like Mother Nature: How Your Business Is a Living Organism (NYBPP Meetup)

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In this meetup, will discussed the concept of how a business develops and behaves like any other living organism. We discussed how business patterns mirror the evolutionary behavior observable in nature and in humans, and how to apply principles from the natural world to business process improvement.

Publié dans : Business
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Think Like Mother Nature: How Your Business Is a Living Organism (NYBPP Meetup)

  1. 1. Think Like Mother Nature: How Your Business Is A Living Organism Highlights and Q&A - NYBPP Meetup
  2. 2. Hassan Khan Hassan is the co-founder and process scientist for Cavi Consulting, a process science consultancy helping businesses to remove obstacles to energy flow and more effectively automate, scale and grow. Experience Hassan has consulted for small-to-enterprise level companies across a wide range of sectors and verticals, including financial services, legal services, media and digital services Education and Certifications Hassan graduated from the University of Nebraska with B.S. in Neuroscience and Chemistry Hassan is certified in Change Management (PROSCI) and Software Product Management (SPM)
  3. 3. Agenda ● Energy flow ○ Nature energy flow ○ Human energy flow ○ Business energy flow ● Why did Business form? ● Is a business living? ● How Process Science can help business organism ● Q/A ○ Among the two states of human energy functionality you defined as knowing and thinking, what triggers human to transition between these two states? ○ How to identify operation versus project flow and allocate balance among the two? ○ How does the analogy of business as a living thing apply to startup business who might lack maturity by having a defined operation in place? ○ What are the factors you look at when consulting? ○ When you explain how energy flows through both operating and project flow to support business as an organism, are you neglecting the impact of environmental factors that often lead to changes within an organization?
  4. 4. Energy Flow ● Process science is the study of how energy flows through the universe ● Energy flows to create value ○ Scarcity creates value ○ Value dictates direction of energy flow ● The energy that flows through the universe manifests itself through highly complex details from the human perspective, but it navigates that complexity in a very ordered and surprisingly simple manner ○ Study of phylogenetics ○ Oneness means that there is never any difference between what the universe wants and what life is doing
  5. 5. ● Changing energy flow is the “experimentation” mode of nature that is constantly mutating genes and introducing variation in species to promote their survival and adaptability within their physical environment ○ Darwin’s theory of natural selection ● Doing energy flow is the “on” mode of nature that is constantly transforming energy into value by changing the physical environment ○ Bee’s are in motion (energy) to collect honey for survival which in return, pollinates flowers (value) Nature Energy Flow The universe has two types of energy flow through nature: Changing and Doing Changing/evolving in order to survive and adapt in the environment Doing what it is biologically designed to do
  6. 6. ● Thinking energy flow is the “experimentation” mode of humans and the changing process in nature. When we commit energy to thinking, we contemplate how to evolve by our own will ○ Ex. I always take the C train to work. Today i’ll try something different, and take the A train and see if I’ll get to work faster ● Knowing energy flow is the “on” mode of humans and the doing flow in nature. When we come back from the thinking realm, we integrate our new knowledge into more productive forms of doing ○ Ex. Say, given the example above, that the A train got you to work 20 minutes faster. Now knowing this, you will continue to take the A train for work Human Energy Flow The universe has two types of energy flow through humans: Thinking and Knowing Acquiring new knowledge through thinking By acquiring the knowledge she attained through thinking (studying) she can now do business
  7. 7. ● Project energy flow is the “experimentation” mode of businesses, the changing process in nature and the thinking flow in humans. Since businesses operate in a dynamic environment that is constantly creating new contexts for success. To remain viable in a constantly evolving market environment, the business cannot simply maintain its operating (or “knowing/doing”) process as-is, it must also “think” in order to evolve its process by adding new process elements ○ Ex. To increase user adoption and retention, Uber reduced the number of steps the user takes in the app to order a car for pickup ● Operating energy flow is the “on” mode of businesses, the doing flow in nature, and the knowing flow in humans. This flow represents the beating heart of the business. It is what transforms most of the energy it receives (ex. money) into value (product or services clients want) ○ Ex. Uber receives money (energy) from it’s customers so that it can produce a service (value) of getting one from A to B Business Energy Flow The universe has two types of energy flow through humans: Projects and Operations Businesses evolve, or improve their operations by conducting projects Businesses survive in the market by continuously producing value (product or service) that customers want (of who give the business energy in the form of money)
  8. 8. Nature Doing Vs. Changing Human Business Knowing Vs. Thinking Operations Vs. Projects
  9. 9. Why did Business form? ● Business formed because humans who have found passion through their knowing flow were driven to push their physiological limits of form creation by forming bonds with other humans to create a new type of process ○ Ex. Imagine a mom and pop shop (like a small coffee shop run by one person) and then starbucks (managed by an entire global team - pushing beyond their physical limitations)
  10. 10. Is a Business Living? ● Businesses are living processes that are sustained by human energy. To suggest that a business isn’t alive is like suggesting that we are not alive because the inanimate particles that form proteins, which form our cells, are not alive. But everything that is created from living things is living itself, and by that same logic, business processes are no different from animal or human processes. Henceforth, businesses should be viewed as living, breathing organisms
  11. 11. Process improvement is the application of process science in the service of identifying and removing obstacles to energy flow in business processes. Removing these obstacles automatically increases energy flow through the business. Increasing flow in turn directly increases value creation. This is what all businesses are fundamentally seeking when they require process help, whether they can articulate it that way or not. Because of the way business processes are structured, they require improvement of energy flow on the two dimensions: reducing obstacles to flow within the human element (human labor enabling the process) and reducing obstacles to its own energy flow at the business level, which simply means better balancing of its operations and project flows. How can Process Science Help Business Organisms
  12. 12. ● Energy flow exists due to value. Value exists due to scarcity. ● There are two types of energy flow: ○ Nature: Doing & Changing ○ Human: Knowing & Thinking ○ Business: Operations & Projects ● Businesses formed because humans who had found passion in their knowing flow had to move beyond their physiological limits ● Since businesses are sustained by human energy, businesses are living ● Process Science is the continuous application of removing obstacles/barriers to a business’s energy flow. By improving energy flow, the business can produce more value (increase profits, reduce costs) Summary
  13. 13. Q&A Answering questions from the meetup
  14. 14. Question 1: Among the two states of human energy functionality you defined as knowing and thinking, what triggers human to transition between these two states? Knowing, aka doing, is the flow of nature. Hence, it is a more productive state because human are constantly activating knowledge in response to a process. Thinking, on the other hand, is a state where human acquire and absorb new knowledge seeking to make a change in the status quo. Intuitively, human stop what they are doing when they run into a problem. Spotting a problem triggers human to contemplate what was it that went wrong or became outdated and hence provokes the thinking mechanism to conjure a solution.
  15. 15. Question 2: How to identify operation versus project flow and allocate balance among the two? Recall that value equals benefit less cost, although business organism needs project work to support its operating functionality, it is only when benefits reach certain threshold that justifies the need of a project. After all, a project itself is not valuable. Rather, it is how a project responds to the need for value creation and how its outcome could further be integrated back to the operating process that justify the necessity of a project.
  16. 16. Question 3: How does the analogy of business as a living thing apply to startup business who might lack maturity by having a defined operation in place? Many startups often begin with one line of operational incubation. Their make or break crucially depends on their project selection. Although project flow in comparison to operating flow is a less productive way to create value, startups in infancy stage rely heavily on projects to nurture its business organism to grow and evolve into an ecosystem that is adaptable and balanced among these two energy states.
  17. 17. Question 4: What are the factors you look at when consulting? Looking at an organization’s finance at a high level often unfolds a lot of details about a company’s operation. From there I usually ask questions to investigate whether a compan has a good PMO setup and begin to measure the factors that bring down value creation in its operation. Once the areas of decline are spotted, always make sure to look at the market to see why the operation is weakening so that the state of disarray could be accurately captured.
  18. 18. Question 5: When you explain how energy flows through both operating and project flow to support business as an organism, are you neglecting the impact of environmental factors that often lead to changes within an organization? Unpredictable external factors certainly trigger the renewal process within an organization. However, when you unveil the mechanism that activates the renewal process, it all ties back to how the project flow translates its outcome back into the operating state. Take Netflix as an example, its core operation started off as DVD-by-mail rental. When Netflix first launched its streaming functionality, it was simply a project flow that they deemed would support their operating flow in value creation, i.e. the viewership. As Netflix adapt and rebalance energy between their operating and project flow based on the market change, the benefits of once a project outweigh its expectation and streaming gradually evolves into Netflix’s core operation nowadays. On the contrary, Blockbuster who was once Netflix’s major competitor did not survive the market as they failed to respond to the market change with a resilient and adaptable business organism.
  19. 19. Thanks for coming! ● NYBPP Meetup: ○ Please leave us a positive review! ● You can view all of our past slides over on Slideshare.net: ○ Slide Decks from Past Meetups ● Also, join our Facebook Group! ○ https://NYBPP Meetup Facebook Group ● Finally, check out more process insights at: ○ www.caviconsulting.com

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