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When Process is People: Defining Process Continuity and Process Transparency

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In any business, we have to balance resources in the form of money, technology and people. When it comes to people and process, transparency and continuity are two key concepts which can make your processes run more smoothly. In this session, we will define both of these terms, and discuss how they can be used as guiding principles in the context of process improvement.

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When Process is People: Defining Process Continuity and Process Transparency

  1. 1. When Process is People: Defining Process Continuity and Process Transparency Highlights and Q&A - NYBPP Meetup 09.17.2018 | CAVI CONSULTING
  2. 2. Samuel Chin Samuel is the co-founder and chief process scientist for Cavi Consulting, a process science consultancy helping businesses to remove obstacles to energy flow and more effectively automate, scale and grow. Experience Samuel has consulted for small-to-enterprise level companies across a wide range of sectors and verticals, including financial services, resources, legal services, media and digital services, in both the for profit and nonprofit domains. Education and Certifications Samuel holds an MBA from the University of Richmond, and a B.A. from the University of Virginia. Samuel is certified in Lean, Six Sigma, Change Management (PROSCI), Project Management (PMP and CSM), and is a CMMI associate.
  3. 3. Agenda ● Process Continuity ○ Defining continuity ○ Process Flow ● Process Transparency ○ Reducing data costs ● Summary ● Q/A ○ How does risk and compliance factor into creating continuous flow? ○ What are the right metrics to measure a process? ○ What is the difference between specialization and cross training?
  4. 4. The Power of Process Continuity How can process improvement increase flow? When your business can understand obstacles to flow, it can redesign processes to be more continuous and increase value creation at a lower cost. Process continuity measures the degree to which processes are designed and managed to optimize value creation. When process continuity is high in an organization, it directly translates to processes which have less variation, defects, and waste.
  5. 5. Impacts Flow? What does this flow feel like... 1: Versus this flow? 2:
  6. 6. The Power of Process Transparency When your business can clearly articulate its process data to all its employees and stakeholders, process transparency and cohesion in the human layer of the business increases - this drives significant increases in an energy flow and self-driving process optimization. Process transparency measures the degree to which information that describes a process and its value objective is complete and available for everyone who is involved in the process. When process transparency is high in an organization, it allows the flow of business energy (labor and capital) to route itself to the right processes without administration or ambiguity (allows for pull).
  7. 7. Process Transparency Reduces Data Transfer Costs ● Increasing transparency and reducing uncertainty ALWAYS reduces cost If you spend less energy sending information and less energy receiving/parsing information, you will be fundamentally optimizing your data transfer process. ● What do people need to know? Anything they want! Let employees and contacts pull any information they want. The more transparency, the more cost is saved.
  8. 8. Transparency Applies to All Data Process Transparency covers openly and immediately sharing any actionable data you own with anyone or anything that requests it. ● This could be personal data such as your history, preferences, or vacation plans ● This could be business data such as last quarter’s financial performance, products you have in the pipeline, or your secret recipe
  9. 9. ● Continuity is directly related to the efficiency, or profitability, of a process ● Flow is impacted by any non straight through process design ● Transparency reduces data transfer costs and increases continuity naturally ● Transparency applies to all data and staff! Summary
  10. 10. Q&A Answering questions from the meetup
  11. 11. Question 1: How does risk and compliance factor into creating continuous flow? ● Sometimes risk and compliance process activities must be included in process that reduce continuity. In these cases you are increasing your process costs and should balance it judiciously using cost vs benefit analysis
  12. 12. Question 2: What are the right metrics to measure a process? ● There are no “right” set of metrics, but for process management, the universal variables include: cycle time, wait time, lead time, cost of labor, cost of poor quality, and fixed resource costs.
  13. 13. Question 3: What is the difference between specialization and cross training? ● Cross training refers to training staff at a similar experience level to do all functions available within the operation appropriate for that experience level. Specialization is the degree in which a resource can only perform a subset of functions at a particular level out of all the functions they could know and perform.
  14. 14. Thanks for coming! ● NYBPP Meetup: ○ Please leave us a positive review! ● You can view all of our past slides over on Slideshare.net: ○ Slide Decks from Past Meetups ● Also, join our Facebook Group! ○ https://NYBPP Meetup Facebook Group ● Finally, check out more process insights at: ○ www.caviconsulting.com