Pamela S. Samuels
SUMMARY OF QUALIFICATIONS
• MS Office (MS Outlook, Excel, Word, PowerPoint) – Proficient User
• SAP – Human Resources transactions, employee information, reports
• Concur Software – bill payment and expense reporting
• Competent and comfortable performing a wide range of secretarial and operational functions with
minimal supervision
• Self-motivated and enthusiastic to exceed goals, as well as a conscientious decision maker
• Team player
• Organizational and problem solver
PROFESSIONAL EXPERIENCE
AT&T
Administrative Assistant, Mass Market Opns. Support 07/2001 – 2/2009
• Supported an executive director and three directors and their staff of more than 150 employees
• Prepared invoice and expense reports including reconciliation of corporate credit card expenses –
verify reports are coded correctly using Concur Software
• Point-of-contact for secretaries and employees on payroll, disability, and training reports
• Improved efficiency of the organization by creating a shared drive for the monthly organization
charts for the vice president
• Performed extensive administrative tasks such as scheduling meetings/conferences, calendar
management using MS Outlook, catering requests, weekly out of office report, maintained
monthly organization charts using PowerPoint and travel arrangements
• Used SAP to pull human resource reports and assisted managers with time approval
• Created and generated training reports, statistics and timelines for the vice president to ensure
annual mandatory training was completed utilizing the online training system
• Worked with the Output Management Team on the placement and reduction of the number of
printers and fax machines for a cost savings of 40% to the company
• Accurately maintained budget for business supplies and computer equipment for vice president
• Successfully facilitated office moves including telephone, voice-mail and Ethernet connections
• Efficiently organized and maintained employee personnel information and annual evaluation
information
• Field Coordinator role for the conversion of Ameritech employees to the eLink payroll system to
reduce costs to the company
• Prepare on boarding/off boarding of employees, contractor new hires, transfers and terminations
for the vice president and staff
• Achieved recognition for 40% savings to the company by analyzing software and hardware usage
for the organization of more than 180 employees
• Coordinated the process for employee payroll change requests for vice president’s organization
• Promptly handled absence time reporting and disability reporting as group time reporter for the
organization
Administrative Assistant, External Affairs Department 7/2000 – 7/2001
• Supported Area Manager and subordinates of Executive Complaint Department
• Tracked the flow of executive and FCC complaints for thirteen member executive complaint
group. Also handled verbal and written complaints on an as-needed basis
• Prepared, distributed and filed quarterly report for Federal Regulatory manager
• Prepared weekly out of office report, maintained fax machines, copy machines, and printers
• Handled miscellaneous requests for executive complaint group and division secretary
• SAP administrator – performed time approval for department, pulled human resources reports,
salary information
• Input and tracked daily time reports

• Developed and supervised one non-management employee
Sr. General Clerk-A, Asset Management Group 10/1998 – 6/2000
• Processed and reconciled invoices for computer software and computer equipment purchased
and leased for the entire company
• Tracked invoice errors and provided resolution of tracking errors
• Processed invoices and expenses for district including reconciliation of corporate credit card
expenses
• Provided training to employees on company systems and procedures
Revenue Management Representative, Revenue Mgmt. Center 11/1997 – 9/1998
• Provided bill collection on outstanding residential accounts via inbound and outbound telephone
and written correspondence
• Evaluated customers’ credit worthiness
• Arranged payment plans with customers
• Posted payment information to customer accounts
• Prepared and issued service orders for customer accounts
• Provided resolution to miscellaneous collection and adjustment activities
Sr. Stenographer, Regional Sales 9/1990 – 11/1997
• Processed and reconciled bill payments and expense reports for eight member sales force team
• Created Microsoft Office correspondence and PowerPoint presentations
• Provided administrative support such as phone coverage, shipping, fax/printer distribution, and
copying
• Provided calendar management and travel arrangement support
Sr. Stenographer, Missouri Rate Department 5/1989 – 9/1990
• Provided administrative support to two directors and eight area managers including bill payment,
preparing correspondence, travel arrangements, scheduling meetings, handling incoming calls,
conference and meeting planning
• Maintained tariffs for five state region
EDUCATION
Graduate Bayless High School – St. Louis, Missouri
COBOL and RPG programming, South County Technical School – St. Louis, Missouri
VOLUNTEER ACTIVITIES
3/2009 - Present
Peer Advisory Board-Event Committee at GO! Network-Growth & Opportunities for Professionals