Sandip R. Hatkar
Sr. Design Engineer
Ross Process Equipment Pvt. Ltd.
design1@rossmixers.in

 Communicate (English) =
◦ Latin: communicate = make common + share
◦ Communication is the art of transmitting
information, ideas and attitudes from one person to
another. Communication is the process of meaningful
interaction among human beings.
 Powerful skill for students, engineers, businessman,etc.

Oral
Presentation
Audience Awareness
Critical Listening
Body Language
Written
Academic Writing
Revision and Editing
Critical Reading
Presentation of Data
Non-Verbal
Audience Awareness
Personal Presentation
Body Language

 Visual Images
Written Word
Spoken Word
Body
Body Language

 If no communication skills
◦ Damaging professional growth
◦ Limiting movement to top management positions

o Mistake with spelling, tone and grammar make you
look careless.
o Don’t rely on spelling
checkers.
o Mistakes finding by checking own
work bit
Difficult so let checked
By colleagues

 Would you announce layoff to your team by
email ? If you did you can upset everyone.
 Written communication don’t allow you to soften
difficult massage.
 Bad news to be given in person by sensitively
communicate in minimising long term upset.
 Help people deal with the difficult news

o Negative feedback should be avoided as small
problems getting bigger .
o Preparation is key to handle difficult conversation

 Assertive is about stating what you need , while
considering the wants and needs of other people.
 “Yes to the person No to the task” Maintaining
good relations.

 Reacting shouted to colleague instead calmly.
 This kind of emotional reaction can damage your
reputation.
 Acquire skill of managing emotions.

 Poorly prepared presentation,reports or
email can frustrate your audience bad .

 We may overlooks peoples different personalities.
 Appreciate people with different learning styles.

 Today's workplace melting pot of
ethenicity,religion,ages,sexual orientations and
viewpoints. These differences creates a rich
opinions that greatly enhance our life.
 Set time aside to listen
When you meet some new
o Manage cultural
Differences consider
Each persons expectations

 Always take time to check that people have
understood your message.
 e.g. when you email someone,you could
encourage to ask questions or to reply.
If they understood.
Build time for people to
discuss main points.

 Sending sensitive email to wrong person or an
incorrect attachment? These kind of errors can
cause serious commercial problems.
 Type massage first then recipient .
 Cross check email id .

 Everyone make mistakes in communications.
 Avoid most common errors.
 Such as editing your work, accidently violating
privacy of people forwarding emails, and not being
assertive.
 Key :Think about audience.
 Communication is two way process.
 Good communication can greatly enhance your
working relationships and your job satisfaction.

 …in the new global and diverse
workplace requires excellent
communication skills

Sandip R. Hatkar