1. SANDRA G. LITTLEJOHN
286 Car Farm Rd | Lincolnton NC 28092 | 704-740-8498 | 97littlejohn@gmail.com
STAFFING SPECIALIST
Partner with a local manufacturing firm in a Human Resource Generalist role to recruit train coach and
develop new employees to meet an organization’s overall hiring and retention goals and to maintain a
delightful union-free work environment.
EDUCATION
Bachelor ofScience, Business Management
Belmont Abbey College
December 2015
 Major: Operations Management
 Minor: Marketing
 Related coursework: Operations Management, Entrepreneurship, Marketing, Business
Communication, Organizational Behavior, Spreadsheet and Database Application, Business Law
WORK EXPERIENCE
Hulls Grove Baptist Church-North Campus
Pastor’s Administrative Office
Nov 2014-Current
 Carry out business administrationduties related to the sitepastorincluding administration and
interpretation oforganization policies and procedures
 Make weekly contacts with members, track attendance, complete background checks for team
leaders and van drivers, work with manager to increaseattendant andimprove moral and
member retention
 Partner with auxiliary leaders to support organization programs and responsiblefor creating and
administering all written and digital publications for each team/group
 Maintain a high level ofconfidentiality whilecommunicating at alllevels ofthe organization
Wells Fargo Home Mortgage
Loan Modification Specialist
Sept 2012-Sept 2014
 Analyzed policies for loan modification and regularly worked outside ofwork schedule to ensure
administration ofcompany loan modification program to mortgagers in financialneed
 Ensured that all outbound letters and phone calls were in compliance the Consumer Protection
Financial Bureau (CPFB)
 Achieved high customer service production and quality standards with an ability to shift priorities
on a very short notice
Primerica Financial Services
Insurance Agent/Recruiter
August 2010-Aug 2012
 Talent acquisition recruiterand trained new insurance agents and conducted new agent training
and orientation and coaching for quick licensure training
 Presented the benefits ofpurchasing and keeping life insurance, filed insurance documents
PSNC Energy
Customer Service Representative
Jun 2004-Jan 2011
 Assisted customers in a high volume fast-paced call center
 Placed customer orders using Customer Information System
 Resolved customer complaints using one-call resolution with excellentcommunication and
problem solving skills

2.  Office safety training and lead presenter during monthly team meetings. Creatively organized all
safety presentations for my team with a focus on the importance ofawareness, ergonomics and
safety violation reporting practices.
 Coached and trained new hires
SKILLS AND LEADERSHIP
Leadership
Personal Leadership Participant and Coach, Safety Presentation
Presenter and communicator, New Hire Mentor and Trainer, Lead sales
and recruiter, high producer, excellent verbal, written and interpersonal
communications skills in crucial conversations
Previous manufacturing experience
Danaher Tools; Bally Bras, AMP Inc.
Technological
Intermediate proficiency in Microsoft Office including MS WordExcel and
PowerPoint
Certificates
Fundamentals Human Resources, 2016
Work Keys and Career Readiness Certification (CRC), 2012