1. PROJECTS
1 Project “Y” : Six Sigma Black Belt Project on “Improvement of overall CSAT” from 59% to 65%
Define - Process Charter, RASIC, SIPOC, Flow Chart
Measure - DCP, Gage R&R
Analyse - Correlation & Regression Analysis, ANOVA, Moods Median, Test for Equal Variances, General Linear
Model & 7 QC Tools (Histogram, Cause & Effect, Scatter Plot)
Improve - QFD, Box Plot
Control - Control Charts (I-MR Chart), Action Plan, Project Closure
2 Project “Y” : Six Sigma Black Belt Project on “Improvement of Average Handling Time” from 600 sec to 500 sec
Define - Process Charter, RASIC, SIPOC, Flow Chart
Measure - DCP, Gage R&R, FMEA
Analyse - Correlation & Regression Analysis, ANOVA, Moods Median, Test for Equal Variances, General Linear
Model & 7 QC Tools (Histogram, Cause & Effect, Scatter Plot)
Improve - QFD, Gantt Charts, Risk Assessment and Box Plots
Control - Control Charts (I-MR Chart), Action Plan, Project Closure
3 Project “Y” : Six Sigma Black Belt Project on “Reduction of Attrition” in Voice Blast from 20% to 9%
Define - ARMI Model & Communication Plan, SIPOC
Measure - Data Collection Plan/Sampling Study, Effectiveness & Efficiency
Analyse - Box Plot, Pareto
Improve - Risk Assessment, Cause & Effect Fishbone Diagram, QFD, FMEA
Control - C-Chart, Action Plan, Project Closure
4 Project “Y” : Green Belt Project on “Reduction of Transfers” from 24% to 10%
Define - ARMI Model, Project Charter
Measure - Project Story Board, MSA
Analyse - Performance Objective, Process Capability Test
Improve - QFD, Risk Assessment
Control - Control Chart, Action Plan, Project Closure