1. Sarah Rinehart
3649 Hurtgen Circle Friendsville, TN 37737
614-313-5218
rinehart.sarah@gmail.com
CUSTOMER SERVICE PROFESSIONAL
Profile
 Over 25 years of experience in customer service and support with recognized
strengths in account and people management, problem solving, trouble-shooting,
sales staff support,and plan/implementing proactive procedures.
 Excellent computer skills and working knowledge using various software
programs: MS Office (Word, Excel, Publisher, Outlook) Internet
Explorer/Chrome, Windows Versions 98/XP, 7, 10 VISIO, Lotus Notes, QMF,
TSO Sawin Pro, SAP, Citrix Share Point, Salesforce and various internal
company applications
 An established Team Leader with the ability to motivate, manage and train
employees
 A team player acknowledged as “An Outstanding Customer Service
Professional.”
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Synopsis of Achievements
 Member of LEAN group responsible for reducing order entry process from over 100
touch points to 30 touch points resulting in considerable cost and time savings
 Point person given “difficult to handle or dissatisfied customer accounts” to improve
account relationships. Successfulimprovement noted on all accounts assigned
 Revived lost business from an account with potential sales of over $5million
annually
 Regularly contributed to the company process improvement process
 Recovery of $30,000 on a written off customer account
 Managed a staff of 22 employees responsible for Domestic and International Third
Party Processing Accounts
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Employment WS Packaging – Knoxville, TN 2015 – Present
Operations Planner
 Manage inventory levels for multiple Operation Center locations
 Interact with various internal departments including Scheduling, Fulfillment,
Shipping, Accounting,Sales, multiple levels of Management and external customers
and vendors to ensure uninterrupted inventory flow
 Analyze trends and anticipate potential issues that may interrupt a constant inventory
stream
 Process purchase orders, sales orders and various database spreadsheets

2. Working Solutions – Knoxville, TN 2014 – 2015
Customer Service/Independent Contractor
 Worked independently with little to no supervision to provide high level customer
service to customers via phone and internet.
 Attended on going education training via an on line environment
Wal-Mart – Chillicothe, OH 2010 – 2010
Customer Service Supervisor
 Promoted from Cashier to Customer Service Supervisor
 Ensure customers receive outstanding service by providing a friendly
environment and encouraging all Associates to do the same.
 Provide training, coaching and handle any escalated customer service issues for
Associates
 Additional positions held included Cashier and Cash Office Associate
Med-Valu – Hilliard, OH 2009 – 2010
Medical Intake Coordinator
 Worked as an Intake Coordinator and in addition, held position of part time
Customer Service Representative part time (telecommute).
 Accurately processed and recorded inbound phone calls, faxes or voice
messages from patients,hospitals,medical staff, doctors regarding pre-
certification requests
 Follow up on pending medical incidents and provide updates timely
 Send out non-certification letters, review returned mail and produced various
administrative reports as needed
 Provided statisticalreporting to management regarding call volumes, trends,any
patient issues,etc.
Wal-Mart – Grove City, OH 2007 – 2009
Cash Office Associate
 Daily reconcile cash office funds and register sales
 Receive incoming currency from Brinks and provide verification and reporting
of funds
 Research any outages and provide corrections or proper reporting
 Assist Customer Service Managers by researching any customer financial
transaction issues

3. Accurate Heating & Cooling 2005 – 2006
Accounts Receivable Associate
 Improved accounting systemby converting ledger based record keeping to an
Excel based program
 Received and posted all customer payments and recorded sales
 Prepared daily bank deposits and made bank drop as needed
 Provided administrative support for Sales Staff
American Chemical Society 2001 – 2003
Administrative Assistant
 Served as co-chair for United Way Committee, designed and published
Departmental Newsletter and Employee Recognition Programs, Coordinated Special
Projects such as Take Your Child To Work Day and Customer Service Appreciation
Weeks
 Provided administrative support for Department Manager, Management Staff and IT
Team
 Department timekeeping review and approval, travel arrangements, supply
management and department statistical reporting
 Managed various departmental recognition programs
Discover Card Financial Services 1986 – 2000
Bankcard Manager
 Instrumental in the design of a Quality Incentive improvement program for Third
Party Vendors reducing incoming data errors and research time required by staff
 Led team of 22 employees responsible for customer service and reconciliation of
daily transmission of credit card transactions for all Third Party Processing Groups
in the US, Canada and the Caribbean.
 Member of various Process Improvement Teams
 Negotiation of vendorperformance requirements
 Project Management including the creation of 2nd shift staff to provide ACH and
ATM Team support
 Received numerous President Plate awards for exceeding Management Goals and
Company’s highest personal award for Customer Service Excellence