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1 | APRIL 2015 - THE MAKE OR BUY DECISION
2015
APRIL
The Make or Buy Decision
Phil Searle, Founder & CEO of Chazey Partners, discusses Shared Services and
Outsourcing and how to make the right decision regarding a services delivery
model
2 | APRIL 2015 - THE MAKE OR BUY DECISION
Internal Shared Services Business Process Outsourcing
Existing processes Not yet standardized, minimal
automation, complex, distributed,
immature controls
Already standardised, automated,
centralized, in a stable control
environment
Skilled labor Lack of skilled labour in areas
where BPO potentially located
BPO provider has expertise
Time Zone/Language Just-in-time service and local
dialects requirement of service
Time zone, accents and language
not a significant factor
Term BPO provider’s minimum term is
too restrictive and future plans
BPO providers and minimum term
does not restrict future plans
Volume Too small to demand significant
BPO provider of attention
Significant enough to be a major
client of BPO provider
Process Re-Engineering Only portion of process in scope,
reducing ability to re-engineer
end-to-end & improve
Portion included in-scope
does not hamper potential re-
engineering
BPO Provider Reputation Potential BPO has insufficient
reputation and robustness
BPO is a reputable and robust
BPO Location Risks Political & other risks significant Risks mitigated, including disaster
recovery considerations
Flexibility BPO requires fixed volume
commitment
BPO can flex up/down in volume,
scope & complexity
Communication Risks around access, security,
confidentiality & associated costs
Ability to mitigate communication
risks
3 | APRIL 2015 - THE MAKE OR BUY DECISION
4 | APRIL 2015 - THE MAKE OR BUY DECISION
5 | APRIL 2015 - THE MAKE OR BUY DECISION
here
6 | APRIL 2015 - THE MAKE OR BUY DECISION
www.ChazeyPartnersinc.com/Resources
www.ChazeyPartnersinc.com/Subscribe
W
Click here to learn more.
Click here to learn
more.
… Click here to learn more.
7 | APRIL 2015 - THE MAKE OR BUY DECISION
ChazeyPartners
www.ChazeyPartnersinc.com. LinkedIn, Twitter, Facebook Google+
Rob Serjeant Managing Director, Asia-Pacific
Chazey Partners
robserjeant@chazeypartners.com

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Shared Services delivery solution: The Make or Buy Decision

  • 1. 1 | APRIL 2015 - THE MAKE OR BUY DECISION 2015 APRIL The Make or Buy Decision Phil Searle, Founder & CEO of Chazey Partners, discusses Shared Services and Outsourcing and how to make the right decision regarding a services delivery model
  • 2. 2 | APRIL 2015 - THE MAKE OR BUY DECISION Internal Shared Services Business Process Outsourcing Existing processes Not yet standardized, minimal automation, complex, distributed, immature controls Already standardised, automated, centralized, in a stable control environment Skilled labor Lack of skilled labour in areas where BPO potentially located BPO provider has expertise Time Zone/Language Just-in-time service and local dialects requirement of service Time zone, accents and language not a significant factor Term BPO provider’s minimum term is too restrictive and future plans BPO providers and minimum term does not restrict future plans Volume Too small to demand significant BPO provider of attention Significant enough to be a major client of BPO provider Process Re-Engineering Only portion of process in scope, reducing ability to re-engineer end-to-end & improve Portion included in-scope does not hamper potential re- engineering BPO Provider Reputation Potential BPO has insufficient reputation and robustness BPO is a reputable and robust BPO Location Risks Political & other risks significant Risks mitigated, including disaster recovery considerations Flexibility BPO requires fixed volume commitment BPO can flex up/down in volume, scope & complexity Communication Risks around access, security, confidentiality & associated costs Ability to mitigate communication risks
  • 3. 3 | APRIL 2015 - THE MAKE OR BUY DECISION
  • 4. 4 | APRIL 2015 - THE MAKE OR BUY DECISION
  • 5. 5 | APRIL 2015 - THE MAKE OR BUY DECISION here
  • 6. 6 | APRIL 2015 - THE MAKE OR BUY DECISION www.ChazeyPartnersinc.com/Resources www.ChazeyPartnersinc.com/Subscribe W Click here to learn more. Click here to learn more. … Click here to learn more.
  • 7. 7 | APRIL 2015 - THE MAKE OR BUY DECISION ChazeyPartners www.ChazeyPartnersinc.com. LinkedIn, Twitter, Facebook Google+ Rob Serjeant Managing Director, Asia-Pacific Chazey Partners robserjeant@chazeypartners.com