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Saroia Staffing Services Limited
Working in Partnership with local / national Healthcare providers
Our company was established in September 2013 with the aim to provide temporary staffing solution to
Health and Social Care. We are registered with CQC and committed to provide highest quality of care
and service for each client on every occasion in West Midlands including your area.
Head Office based in Birmingham
We have capacity to provide Nursing and Health Care Assistants to respective Clients within
200 miles from Birmingham.
• West Midlands
& Complaint 110 34 21 27 12 72
Recruitment campaigns are initiated & tailored to meet the
needs of individual Trusts and their specific requirements
Questionnaire upon initial
application (to ensure min 6
months post qualification
Formal face to face interview
with assigned Registered
Full application form
including all educational &
work history with gaps
Proof of UK Citizenship
and/or right to remain/work
Proof of identification
including; Passport, Driving
Certificate, 2 x recent proof
of address and national
Scenario based competency
questions at Registration
Drug calculation assessment
NMC Pin Check Validation
at Registration Proof of Statement of Entry
Validation of all training
Enhanced Disclosure and
Barring Service (DBS)
Immunisations - Varicella,
Hep B, BCG, Measles,
(Staff involved in exposure
prone procedures require:
HIV, Hep surface antigen &
Occupational Health Check –
Certificate of fitness
3 x Recent, relevant and
professional references – 1
being from the most recent
2 x Passport sized
Our dedicated HR Team ensures that we recruit and provide experience and competent staff. Saroia Care adheres with the
Nursing Agencies National Minimum Standards for the recruitment of all nurses. Our stringent registration process includes:
Quality Assurance is of the upmost importance to us at Saroia. We ensure that the service provided by us is consistent and
that the quality of care delivered by our Staff exceeds expectations. We conduct various quality assurance assessments &
activities and welcome any comments or feedback from all parties.
Nursing Home/Hospital Nurse/Carer
Initial Visit to understand/identify needs Weekly verbal contact
Feedback on each new nurse placed within Trust 6 weekly supervisions
Weekly verbal contact Personal Development Programme
Monthly check in calls to Managers Transferable skills identified and utilised
Quarterly Review Meetings Quarterly General Meetings
Annual Quality Questionnaires Initial 6 month appraisal with Registered Manager
Robust Complaints Procedure Annual appraisals
Further training opportunities
Individual Annual quality questionnaire to Client
We welcome comments, feedback and further suggestions and offer the flexibility to work in line with any quality
assurances that your Company may have in place.
We ensure that our ongoing compliance is as stringent as our original recruitment compliance to ensure that
the quality and calibre of our nursing staff is maintained and in line with the nursing agencies national
Our annual compliance allows us further opportunity to identify and highlight any areas for our nursing staff’s
personal enhancement and/or development areas.
Our annual ongoing compliance includes:
Monthly audit of PIN Registration against NMC Register
2 x relevant professional references (within previous 12 month period)
Appraisal review with Registered Manager
Renewal of Enhanced CRB Disclosure (DBS)
Renewal of Occupational Health Check (through Saroia Care OH Provider)
Renewal of Mandatory Training (through Saroia Care Training Provider)
Renewal of Saroia Care ID Badge
Continue Personal Development
We are passionate about personal development and investing in our staff team to be safe, competent and evidenced based
All temporary staff within Saroia Care are given a full range of training options and opportunities to suit their personal
• Free E-Learning Courses & Inductions for all staff
• Mandatory Training (Renewed Annually)
Manual Handling, CPR, Basic Life Support, Infection Control, Health & Safety, Safeguarding of Vulnerable
Adults & Children (SOVA & SOCA), Control & Restraint (Management of Aggression & Violence)
At Saroia we appreciate that we are only as good as the healthcare professionals who represent us, therefore we offer all
our staff dedicated personal development and CPD training opportunities, ensuring that they are updated regularly with
the latest in what is considered "best practice" Saroia works in partnership with several training providers and local
authorities who can source short courses, study days, modules and programmes for continuing professional development
of nurses and healthcare assistants.
Our aim is to Ensure:
• Complaints are dealt with efficiently and properly investigated.
• Complainants receive an acknowledgement of their complaint within 3 working days and a formal response within 25 working days
• Complainants are treated with respect and courtesy.
• Complainants receive a timely and appropriate response
• Complainants are told the outcome of the investigation of their complaint
• Action is taken if necessary in the light of the outcome of a complaint
Tel.: 0121 212 0611
Tel.: 0121 212 0611
We ensure that the lessons learnt from complaints are used to improve our services and shared with respective staff. Complaints
should be addressed directly to either:
Tel.: 0121 212 0611
We offer the flexibility to work in line with clients own bookings systems whether this is an online rostering system, e-mail requests, telephone/fax
Our rapid response service is to ensure that your requirement is met and confirmed with you promptly. We work with various Providers whom we set/agree
response times with – these can vary from 2 minutes through to 4 hours.
Long Term Placements:
Our large pool of nurses and continuous recruitment campaigns allows us to support clients with long term placements to ‘fill the gaps’. Long term placements
can be anything from 1 week through to 3 months.
We are able to offer the advance availability of nurses and HCA to individual providers. Advance availability updates can be offered daily, weekly or at whatever
time suits your needs. The advance availability enables you to select your requirements direct from our list of categorised nurses giving you reassurance knowing
that shifts have booked, covered and confirmed.
Designated Account Manager:
Each of our clients is given a Saroia Care Designated Account Manager (D.A.M) that can offer continuity of service. You’re D.A.M through initial research,
experience and knowledge will ensure that the experience and skills of selected individual nurses will be those best suited to the requirements of each of your
hospitals wards or departments.
24/7 On call:
Our office hours are Monday-Friday 9am-5pm with our extended out of hours services available 24/7 outside of these. Our on call team are highly experienced
and fully exposed to all contracts and expectations with clients. Our on call team has full access to our internal software system detailing respective Providers
requirements and updated nurses availability. The on call team also has access to any online bookings systems so whether its 6pm or 6am, you can rest assured
that your booking will be accepted.
Thank you for your time.
We look forward to working in partnership with