A SeamsCloud Case Study - www.seamscloud.com Employee Onboarding, Training & Content Management System

1. - A SeamsCloud Case Study -
www.seamscloud.com
Employee Onboarding, Training & Content Management System

2. About McCarthy Insurance Group
Established in Fermoy 1952
Founded by Charlie and Eily McCarthy
17 branches nationwide
Employ over 200 staff
HQ is based in Cork
Irish to the core
McCarthy Group MD Paul Kavanagh (centre)

3. Company Challenges
Up to 40 different types of insurance offerings
Ensuring product knowledge and consistency across branches
Ensuring standardised procedures across branches
Ensuring service level performance across branches
Assigning, tracking and capturing results
Proving that employees have read & understood the training content
Accurately storing employee training records on file

4. The Solution - SeamsCloud LMS
Easily add new user profiles, assign the relevant training courses
and auto send email notification about the pending training
Read and tick checkboxes confirm that employees have read the
company policy and procedure documentation
Add quiz questions at the end of training modules in order to
validate their learning.

5. The Solution - SeamsCloud LMS
Assign, track and record each individual employees interactions
with the online training content
Deliver company-specific training content across multiple
branches to standardise the customer experience
Provide all employees with access to the same training content to
ensure equality of learning

6. Key statistics:
208
27
3509
60%
30%
80%
Active Users
Active Courses
Auditable Results
Training taken on mobile
Training taken outside of
business hours
Reduction in overall
training costs

7. Some of the main benefits they have experienced:
Onboarding of new employees is now quicker and more cost-effective
Increased compliance with full visibility of every employee's status
The LMS has closed product knowledge gaps that existed
Faster roll out new product offerings across branches
Better product knowledge has led to increased sales
It has enhanced the customer experience and customer service levels
Efficient time management means less 'on the job' training

8. Why they chose SeamsCloud LMS:
It's a fully managed cloud-based solution
It's flexible to the organisations structure
It generates meaningful, comprehensive reports
It manages multiple location training
It provides automatic results capture
It has an online database of your compliance records
It provides training certification
It's fully responsive and works on all devices

9. Employee Onboarding, Training &
Content Management System