Technology is changing our culture. One of the changes that we need to watch for, especially as UXers, is our ability to listen with empathy.

1. People should be more considerate with their cell phones use – Taylor Martin#emp4u

2. Seda Sookias Maurer
@SedaSMaurer
September, 2016
#emp4u
LISTENING WITH EMPATHY

3. AGENDA
• Who am I?
• Listening is an Art
• Are you Listening?
• Listening Physically
• Listening with Empathy
• Cultivate Listening with Empathy
• Summary

4. WHO AM I?
• An artist

5. WHO AM I?
• An artist
• A UX designer

6. WHO AM I?
• An artist
• A UX designer
• I am listening

7. LISTENING IS AN ART
“Art is the elimination of
the unnecessary.”
Pablo Picasso
Anthony Gormley’s Listening Sculpture
“Every act of creation is
first an act of destruction.”

8. ARE YOU LISTENING?
• What is your level of
engagement?

9. ARE YOU LISTENING?
Mind Reading
Assuming what the other person feels or thinks
to the point of completing their sentences
Selfish Listening
You always bring the conversation back to you and your life. You say
things like “I had that happen too” and “I know how you feel”
Checked out
Your mind wanders when others talk
Selective
You listen only to the parts that interest you
• What is your level of
engagement?
• What do you hear?
Listening Blocks
“ You can stop saying ‘uh-huh’! I stopped talking to you an hour ago!”
Being Right
You resist any communication that suggests that you should change

10. ARE YOU LISTENING?
• What is your level of
engagement?
• What do you hear?
• What do you learn?
“Courage is what it takes to stand up and
speak.
Courage is also what it takes to sit down
and listen.”

11. ARE YOU LISTENING?
• What is your level of
engagement?
• What do you hear?
• What do you learn?
• Why should we listen?
“Seek First to understand,
then to be understood.”
Stephen Covey’s version of
St. Francis prayer

12. LISTENING PHYSICALLY
• Attention

13. LISTENING PHYSICALLY
• Body language
• Attention

14. LISTENING PHYSICALLY
• Attention
• Body language
• Reinforcement

15. LISTENING WITH EMPATHY
• With an open mind
Empathy is
Seeing with the eyes of another,
Listening with the ears of
another,
And feeling with the heart of
another.

16. LISTENING WITH EMPATHY
• With an open mind
• Listen with Wonder

17. LISTENING WITH EMPATHY
• With an open mind
• Listen with Wonder
• Clarify your understanding

18. • Learn to Relax!
CULTIVATE LISTENING WITH EMPATHY

19. • Learn to Relax!
• Be in the now
CULTIVATE LISTENING WITH EMPATHY

20. • Learn to Relax!
• Be in the now
• Be patient
CULTIVATE LISTENING WITH EMPATHY

21. The weak can never
forgive. Forgiveness is
the attribute of the
strong.
Mahatma Gandhi
CULTIVATE LISTENING WITH EMPATHY
• Learn to Relax!
• Be in the now
• Be patient
• Be forgiving

22. • Remain grounded!
• Listening is an art – Be the Best!
• Enjoy “now”
SUMMARY
To acquire knowledge,
one must study; but to
acquire wisdom, one
must observe.
Marilyn vos Savant

24. • 7 Habits of Highly Effective People by Stephen Covey
• The Power of Now by Eckhart Tolle
• Thrive by Arianna Huffington
• My Stroke of Insight by Jill Bolte Taylor, PhD
• Presence by Amy Cuddy
• You Can Heal Your Life by Louise Hay
• The Art of Stillness by Pico Iyer
• Emotional Intelligence by Ian Tuhovsky
CONTRIBUTING BOOKS

25. RELATED SITES AND ARTICLES