1. 12 CUSTOMER
SERVICE PHRASES
YOU CAN NEVER
GO WRONG WITH

2. The quality of your customer service delivery is
usually a deal-breaker or maker.
This should not surprise you. One bad customer service
experience can prove to be fatal for your organisation.
Think of it this way—there are high chances of you
being on the receiving end
of poor customer service.
Would you go back to the
same business then?

3. To help you
avoid
being in such a
scenario,
we have put
together some
customer
service phrases.

4. Thank you
1.
Customers love
feeling valued and
appreciated.
Thanking them
whenever you can,
will instil a feeling
of goodwill from the
interaction.

5. 2. I can absolutely help you fix that
Helping customers and providing
them with the proper assistance is
what customer service is all about.
This phrase showcases your
willingness to help a client and
establish a feeling of trust.
It can also calm irate customers.

6. Remember, no
question is stupid
or dumb.
Appreciate
customers when
they show
curiosity.
3. That's a good question

7. 4. I understand
Reassure your customers;
it can go a long way!
Show empathy towards clients and also
demonstrate your capability to resolve
whatever issues they might be facing.

8. Great customer
service not only
resolves the main
query but also looks
after any other
ancillary questions.
5. Is there something else I can help
you with?

9. Being concerned
about your customer's
day-to-day routine is a
great way to build
rapport and
strengthen
relationships.
6. Hope you're having a good day

10. It's always wise to thank
the customer for bringing
an issue to notice.
This shows that your
company welcomes queries
as opportunities and not as
an annoyance.
7. I appreciate you for pointing this
issue out

11. Express your
commitment to solving
their problems and
improving the
experience you deliver.
This also shows how
well you take critique.
8. We appreciate your feedback

12. When a customer
approaches you with their
issue, let them know if the
resolution is within your
scope or not.
The goal is always to
mitigate customer
irritation and frustration
as soon as possible.
9. I can do that for you

13. 10. I am sharing the details in email
Make sure to document all the
resolutions you pitch to the client.
Customers always
appreciate written
resolutions, so they can
refer to it in case the
same problem
arises in future.

14. This is a great opportunity to
cross-sell and upsell your
services.
Also, educate your customers
about the new features and
services you've added to
your offerings.
11. Did you know about our
additional features?

15. 12. Your business means a lot to us
Treat all customers
equally.
Your organisation
needs all customers;
even if some are
paying less. Treat
them as such.

16. About us
Servetel Communications Pvt. Ltd. is a leading cloud telephony service
provider for businesses based in India.
Some of the services we offer include:
toll-free number solutions, number masking, missed call services,
virtual phone numbers with call tracking, IVR number and bulk SMS.
Our cloud telephony solutions are delivered over the latest
technologies.
Contact our sales team at 1800-103-6989 to avail your free demo now.

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