Service Management has had a global standard since 2005. Uptake is now rocketing in many parts of the world. I think of ISO 20000 as the 'essence of great service management' distilled down into just a few pages. This session will look at how organisations and their customers can benefit from ISO 20000. This is not necessarily through certification. Big is not always beautiful as far as standards are concerned, so I will discuss a 'lite' approach for smaller organisations, and also look at synergies between ISO 20000 and other quality initiatives. The session is for all those who think that there may be value for them in the standard and for those who really aren't sure. To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014