In ITSM & IT ops we tend to consider "the Agile movement" as a threat. Not as an opportunity. I will prove that this attitude is wrong. I have practical examples/cases where Agile techniques work smoothly in IT support and operations. They include Agile CSI, Kanban for handling "cases" (see IT Skeptic's S+C), Planning Poker in Change Management and more. In addition, I will show some practical examples how ITSM can realize more customer (business) value by better collaboration between dev and ops, of course not at the cost of continuity. To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com