Personal Information
Secteur d’activité
Design
Site Web
www.serviceexperiencecamp.de/
À propos
The ‘Service Experience Camp’ is a co-conference for service innovators. It takes place in Berlin in November, starting in 2013. It features key talks by invited speakers and open sessions provided by its participants. Here are their slides.
The latest 2016 edition of Service Experience Camp had the topic ‘Design for Impact’ and took place on November 18–19 at Kalkscheune in Berlin-Mitte.
Mots-clés
service design
design
service experience
services
conference
customer service
public sector
sxc18
customer experience
design thinking
berlin
service development
service
future
service innovation
public service
government
user experience
behavioural change
change
graphic design
lean
lean startup
organization
organisation
customer insights
africa
energy
experience design
innovation
public
finnair
avaition
future proof
london
tfl
transportation
research
insurance
implementation
impact
inclusivity
inclusion
accessibility
voice
time machine
shortcuts
mental
human-centered design
customer journeys
motion map
tools
map
motion
service management
quality
designing for service
leadership
management
strategy
finland
city
helsinki
strategic design
technology
tech
emerging technology
human
airline
travel
travel and tourism
flight
ryanair
change management
workshop
facilitation
preparation
engagement
gamification
behaviour
metaphor
visual
career
job
careers
customer relationship management
analytics
jobs
recruiting
recruitment
talent management
talent
crisis
norway
critical
playful
futureofwork
holacracy
work
consent
trust
privacy
design for data
big data
security
data
jobs-to-be-done
sxc15
jtbd
female health
health
healthcare
pregnancy
latin america
mexico
personas
empathy
energy sector
renewable energy
mobisol
event experience
music
roskilde
festival
idea
Tout plus
Présentations
(42)J’aime
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Olga Steidl
•
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Benjamin N. N. Schulz
•
il y a 9 ans
A practical guide to community building
MKAYstudio
•
il y a 9 ans
Servicedesign-goes-agile-service-experience-camp-14
Jens Otto Lange
•
il y a 9 ans
Personal Information
Secteur d’activité
Design
Site Web
www.serviceexperiencecamp.de/
À propos
The ‘Service Experience Camp’ is a co-conference for service innovators. It takes place in Berlin in November, starting in 2013. It features key talks by invited speakers and open sessions provided by its participants. Here are their slides.
The latest 2016 edition of Service Experience Camp had the topic ‘Design for Impact’ and took place on November 18–19 at Kalkscheune in Berlin-Mitte.
Mots-clés
service design
design
service experience
services
conference
customer service
public sector
sxc18
customer experience
design thinking
berlin
service development
service
future
service innovation
public service
government
user experience
behavioural change
change
graphic design
lean
lean startup
organization
organisation
customer insights
africa
energy
experience design
innovation
public
finnair
avaition
future proof
london
tfl
transportation
research
insurance
implementation
impact
inclusivity
inclusion
accessibility
voice
time machine
shortcuts
mental
human-centered design
customer journeys
motion map
tools
map
motion
service management
quality
designing for service
leadership
management
strategy
finland
city
helsinki
strategic design
technology
tech
emerging technology
human
airline
travel
travel and tourism
flight
ryanair
change management
workshop
facilitation
preparation
engagement
gamification
behaviour
metaphor
visual
career
job
careers
customer relationship management
analytics
jobs
recruiting
recruitment
talent management
talent
crisis
norway
critical
playful
futureofwork
holacracy
work
consent
trust
privacy
design for data
big data
security
data
jobs-to-be-done
sxc15
jtbd
female health
health
healthcare
pregnancy
latin america
mexico
personas
empathy
energy sector
renewable energy
mobisol
event experience
music
roskilde
festival
idea
Tout plus