Service Solutions
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Personal Information
Entreprise/Lieu de travail
New Delhi Area, India, New Delhi India
Secteur d’activité
Consulting / Advisory
Site Web
www.servicesolutionsconsulting.in
À propos
Vijay Jassal brings with him 26 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives. Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.
Coordonnées
Mots-clés
mystery audits customer service pos audits conformance audits retail audits mystery shopping customer experience customer satisfaction quality of service business intelligence process improvement benchmarking optimization non-standard service gap identification frontline training quali audit cust franchising customer relationship management business
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Personal Information
Entreprise/Lieu de travail
New Delhi Area, India, New Delhi India
Secteur d’activité
Consulting / Advisory
Site Web
www.servicesolutionsconsulting.in
À propos
Vijay Jassal brings with him 26 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives. Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.
Mots-clés
mystery audits customer service pos audits conformance audits retail audits mystery shopping customer experience customer satisfaction quality of service business intelligence process improvement benchmarking optimization non-standard service gap identification frontline training quali audit cust franchising customer relationship management business
Tout plus