SlideShare une entreprise Scribd logo

Palmu - Service design in a highly complex public organization - case University of Helsinki

•
•
Service Design Breakfast
Service Design Breakfast

The Palmu entry for the Service Design Achievement of the Year in Finland 2013 award. Over 700 employees, 130 different operating systems and programs, 27 Departments, 11 Faculties, 10 different units in Central Administration who are all producing services for over 4 500 researchers, who are trying to orientate in the very complex "jungle" of services. And one mission: "Could you please help us organize our services in customer centric way?". This is the story of how to be simple.

DesignFormation
1  sur  35
Télécharger pour lire hors ligne
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki
Palmu - Service design in a highly complex public organization - case University of Helsinki

Recommandé

Misty Weaver Information Architecture in the Bush
Misty Weaver Information Architecture in the BushMisty Weaver Information Architecture in the Bush
Misty Weaver Information Architecture in the BushMisty Weaver
 
Qualitative Proof: User Research at PSSIGCHI
Qualitative Proof: User Research at PSSIGCHI Qualitative Proof: User Research at PSSIGCHI
Qualitative Proof: User Research at PSSIGCHI Misty Weaver
 
Using storytelling to explore the rich context of user experience (Agile 2010)
Using storytelling to explore the rich context of user experience (Agile 2010)Using storytelling to explore the rich context of user experience (Agile 2010)
Using storytelling to explore the rich context of user experience (Agile 2010)Whitney Quesenbery and Kevin Brooks
 
Why I teach Content Strategy in Information Architecture
Why I teach Content Strategy in Information ArchitectureWhy I teach Content Strategy in Information Architecture
Why I teach Content Strategy in Information ArchitectureMisty Weaver
 
Juicy Stories: Creating Empathy and Connection
Juicy Stories: Creating Empathy and ConnectionJuicy Stories: Creating Empathy and Connection
Juicy Stories: Creating Empathy and ConnectionWhitney Quesenbery and Kevin Brooks
 
Palvelun prototypointi
Palvelun prototypointiPalvelun prototypointi
Palvelun prototypointiSatu Miettinen
 
Introduction to Prototyping: What, Why, How
Introduction to Prototyping: What, Why, HowIntroduction to Prototyping: What, Why, How
Introduction to Prototyping: What, Why, HowAbdallah El Ali
 
Making content findable, useful, and meaningful
Making content findable, useful, and meaningfulMaking content findable, useful, and meaningful
Making content findable, useful, and meaningfulMisty Weaver
 

Recommandé

Misty Weaver Information Architecture in the Bush
Misty Weaver Information Architecture in the BushMisty Weaver Information Architecture in the Bush
Misty Weaver Information Architecture in the BushMisty Weaver
 
Qualitative Proof: User Research at PSSIGCHI
Qualitative Proof: User Research at PSSIGCHI Qualitative Proof: User Research at PSSIGCHI
Qualitative Proof: User Research at PSSIGCHI Misty Weaver
 
Using storytelling to explore the rich context of user experience (Agile 2010)
Using storytelling to explore the rich context of user experience (Agile 2010)Using storytelling to explore the rich context of user experience (Agile 2010)
Using storytelling to explore the rich context of user experience (Agile 2010)Whitney Quesenbery and Kevin Brooks
 
Why I teach Content Strategy in Information Architecture
Why I teach Content Strategy in Information ArchitectureWhy I teach Content Strategy in Information Architecture
Why I teach Content Strategy in Information ArchitectureMisty Weaver
 
Juicy Stories: Creating Empathy and Connection
Juicy Stories: Creating Empathy and ConnectionJuicy Stories: Creating Empathy and Connection
Juicy Stories: Creating Empathy and ConnectionWhitney Quesenbery and Kevin Brooks
 
Palvelun prototypointi
Palvelun prototypointiPalvelun prototypointi
Palvelun prototypointiSatu Miettinen
 
Introduction to Prototyping: What, Why, How
Introduction to Prototyping: What, Why, HowIntroduction to Prototyping: What, Why, How
Introduction to Prototyping: What, Why, HowAbdallah El Ali
 
Making content findable, useful, and meaningful
Making content findable, useful, and meaningfulMaking content findable, useful, and meaningful
Making content findable, useful, and meaningfulMisty Weaver
 
5 Critical Elements of Storytelling
5 Critical Elements of Storytelling5 Critical Elements of Storytelling
5 Critical Elements of StorytellingWhitney Quesenbery and Kevin Brooks
 
Paper Prototyping
Paper Prototyping Paper Prototyping
Paper Prototyping Summer Zhang
 
Prototyping Workshop
Prototyping WorkshopPrototyping Workshop
Prototyping WorkshopTamara Pinos
 
Overlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information ArchitectureOverlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information ArchitectureChris Moritz
 
Sorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card SortingSorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card SortingStephen Anderson
 
Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1Misty Weaver
 
Introduction to prototyping
Introduction to prototypingIntroduction to prototyping
Introduction to prototypingAlexis Antonelli
 
Storytelling
StorytellingStorytelling
Storytellingric_uta
 
The ultimate guide to prototyping
The ultimate guide to prototypingThe ultimate guide to prototyping
The ultimate guide to prototypingMarcelo Graciolli
 
Information Architecture & Content Strategy
Information Architecture & Content StrategyInformation Architecture & Content Strategy
Information Architecture & Content StrategyAndy Fitzgerald
 
Best Practice Information Architecture
Best Practice Information ArchitectureBest Practice Information Architecture
Best Practice Information ArchitecturePatrick Kennedy
 
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Service Design Breakfast
 
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Service Design Breakfast
 
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Service Design Breakfast
 
Improving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDImproving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDService Design Breakfast
 
Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Service Design Breakfast
 
Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Service Design Breakfast
 
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesDiagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesService Design Breakfast
 
N2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationN2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationService Design Breakfast
 
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceUserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceService Design Breakfast
 
Reaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service DesignReaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service DesignService Design Breakfast
 
Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service Design Breakfast
 

Contenu connexe

En vedette

Paper Prototyping
Paper Prototyping Paper Prototyping
Paper Prototyping Summer Zhang
 
Prototyping Workshop
Prototyping WorkshopPrototyping Workshop
Prototyping WorkshopTamara Pinos
 
Overlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information ArchitectureOverlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information ArchitectureChris Moritz
 
Sorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card SortingSorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card SortingStephen Anderson
 
Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1Misty Weaver
 
Introduction to prototyping
Introduction to prototypingIntroduction to prototyping
Introduction to prototypingAlexis Antonelli
 
Storytelling
StorytellingStorytelling
Storytellingric_uta
 
The ultimate guide to prototyping
The ultimate guide to prototypingThe ultimate guide to prototyping
The ultimate guide to prototypingMarcelo Graciolli
 
Information Architecture & Content Strategy
Information Architecture & Content StrategyInformation Architecture & Content Strategy
Information Architecture & Content StrategyAndy Fitzgerald
 
Best Practice Information Architecture
Best Practice Information ArchitectureBest Practice Information Architecture
Best Practice Information ArchitecturePatrick Kennedy
 

En vedette (11)

5 Critical Elements of Storytelling
5 Critical Elements of Storytelling5 Critical Elements of Storytelling
5 Critical Elements of Storytelling
 
Paper Prototyping
Paper Prototyping Paper Prototyping
Paper Prototyping
 
Prototyping Workshop
Prototyping WorkshopPrototyping Workshop
Prototyping Workshop
 
Overlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information ArchitectureOverlappings and Underpinnings - Content Strategy and Information Architecture
Overlappings and Underpinnings - Content Strategy and Information Architecture
 
Sorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card SortingSorting Things Out: An Introduction to Card Sorting
Sorting Things Out: An Introduction to Card Sorting
 
Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1Content Strategy in Information Architecture Lecture 1
Content Strategy in Information Architecture Lecture 1
 
Introduction to prototyping
Introduction to prototypingIntroduction to prototyping
Introduction to prototyping
 
Storytelling
StorytellingStorytelling
Storytelling
 
The ultimate guide to prototyping
The ultimate guide to prototypingThe ultimate guide to prototyping
The ultimate guide to prototyping
 
Information Architecture & Content Strategy
Information Architecture & Content StrategyInformation Architecture & Content Strategy
Information Architecture & Content Strategy
 
Best Practice Information Architecture
Best Practice Information ArchitectureBest Practice Information Architecture
Best Practice Information Architecture
 

Plus de Service Design Breakfast

Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Service Design Breakfast
 
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Service Design Breakfast
 
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Service Design Breakfast
 
Improving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDImproving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDService Design Breakfast
 
Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Service Design Breakfast
 
Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Service Design Breakfast
 
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesDiagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesService Design Breakfast
 
N2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationN2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationService Design Breakfast
 
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceUserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceService Design Breakfast
 
Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service Design Breakfast
 
Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service Design Breakfast
 
Service Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast
 
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaHelsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaService Design Breakfast
 
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, PalmuHelsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, PalmuService Design Breakfast
 
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast
 
Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast
 
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast
 

Plus de Service Design Breakfast (20)

Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
 
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
 
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
 
Improving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDImproving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4ID
 
Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15
 
Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15
 
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesDiagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
 
N2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationN2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creation
 
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceUserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
 
Reaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service DesignReaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service Design
 
Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...
 
Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...
 
Service Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service design
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
 
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaHelsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
 
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, PalmuHelsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
 
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
 
Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...
 
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
 

Dernier

AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...BarusRa
 
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...Pooja Nehwal
 
Tapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the FunnelTapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the Funneljen_giacalone
 
The Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aestheticThe Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aestheticTiaFebriani
 
Stark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptxStark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptxjeswinjees
 
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...Call Girls in Nagpur High Profile
 
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...Pooja Nehwal
 
Fashion trends before and after covid.pptx
Fashion trends before and after covid.pptxFashion trends before and after covid.pptx
Fashion trends before and after covid.pptxVanshNarang19
 
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130Suhani Kapoor
 
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️soniya singh
 
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...kumaririma588
 
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai DouxDubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Douxkojalkojal131
 
The history of music videos a level presentation
The history of music videos a level presentationThe history of music videos a level presentation
The history of music videos a level presentationamedia6
 
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵anilsa9823
 
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Delhi Call girls
 
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxDragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxmirandajeremy200221
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)amitlee9823
 
Peaches App development presentation deck
Peaches App development presentation deckPeaches App development presentation deck
Peaches App development presentation decktbatkhuu1
 
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130Suhani Kapoor
 

Dernier (20)

AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
 
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
 
Tapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the FunnelTapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the Funnel
 
The Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aestheticThe Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aesthetic
 
Stark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptxStark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptx
 
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...
Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...
 
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
 
Fashion trends before and after covid.pptx
Fashion trends before and after covid.pptxFashion trends before and after covid.pptx
Fashion trends before and after covid.pptx
 
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
 
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
 
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
 
B. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdfB. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdf
 
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai DouxDubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
 
The history of music videos a level presentation
The history of music videos a level presentationThe history of music videos a level presentation
The history of music videos a level presentation
 
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
 
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
Best VIP Call Girls Noida Sector 44 Call Me: 8448380779
 
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptxDragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptx
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
 
Peaches App development presentation deck
Peaches App development presentation deckPeaches App development presentation deck
Peaches App development presentation deck
 
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130
VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130