Startup Showcase Presentation on Talla

1. Service Assistant:
The Future of Work
Automate your help desk with artificial intelligence

2. Intelligent
Conversational
Service Desk
Instant metrics about employee
needs and knowledge.
Intelligent routing to the right
experts, at the right time. No
more stale, lonely wikis.
Conversational
Ticketing System
Improve productivity with
workflows that learn what
needs to be done.
Intelligent
Workflows
Find information using natural
language, without leaving chat.
Get questions answered quickly
and easily.
Conversational
Knowledge Base
2

3. Day-to-Day
Employee Work
Currently
Strategic, creative, and
challenging
Exciting Work
Repetitive, time consuming,
and boring
Monotonous Work
3

4. Day-to-Day
Employee Work
with Talla Talla frees up employees
so they can spend more
time on the good stuff.
Exciting Work
Monotonous Work
4
Strategic, creative, and
challenging
Repetitive, time consuming,
and boring

5. 5
Why is now the right time?

6. Two Key
Business
Trends
The future of work
revolves around chat.
A.I. and machine
learning are making
software smarter
6

7. The Future of
Work Revolves
Around Chat
• Need for instantaneous information
• Ability to create curated groups and channels
• Search & knowledge retention
• Familiarity with users
7
Chat platforms are experiencing tremendous growth
driven by

8. A.I. and
Machine
Learning is
Making
Software
Smarter
8
1995
Connected
Wave
Key Company
Netscape
Key Technology
Web Browser
2005
Social Wave
Key Company
Facebook
Key Technology
Web Browser
2010
Collaborative
Wave
Key Company
Uber
Key Technology
Mobile
Today
Intelligent
Automation Wave
Key Company
TBD
Key Technology
AI, IOT, APIs
2000
Interactive Wave
(Web 2.0)
Key Company
Google
Key Technology
Rich Web/ AJAX

9. 9
Why You Need An
Intelligent Conversational Service Desk

10. Simple Internal
Questions Are
Too Time
Consuming
“Do we have Columbus Day off?”
Step 1
You ask the
person next
to you.
Step 2
You look on
your
calendar.
Step 3
You search
your
company’s
wiki.
Step 4
You email
HR
Step 5
And then
you wait…
10

11. The Current
Employee
Experience
• Employees have already adopted and prefer communicating via
chat
• Information lives in multiple places with no clear source of truth.
(wikis, intranets, HR/people ops teams’ heads)
• Time consuming for employees to go discover it (spend time
one-way searching a wiki)
• Employees just try to cut the line and go directly to someone
they know
11

12. Problems Your
Team is
Experiencing
• Time consuming for HR/people ops to surface the right canned
response/get the right link to the employee
• Unclear how many requests are coming in and what that says
about your employee population at large
• Unclear whether an employee actually got the information
he/she was looking for (closing the loop, the thumbs up of
“was this helpful”)
• Time spent with interruptions, multiplied by “hot-potato” effect
12

13. 13
The Time Cost of Interruptions is
7 Minutes

14. 14
Triaging Service Requests Costs Up to
$50/request

15. Conversational
Knowledge Base
15

16. Demo
Talla answers questions
similar to ones it has seen
before.
Conversational
Knowledge Base
16

17. Demo
Ongoing feedback improves
machine learning and keeps
answers fresh.
Conversational
Knowledge Base
17

18. Demo
Ongoing feedback improves
machine learning and keeps
answers fresh.
Conversational
Knowledge Base
18

19. Intelligent
Workflows
19

20. Demo
Handle more complex
requests with structured
steps.
Intelligent
Workflows
20

21. Demo
Handle more complex
requests with structured
steps.
Intelligent
Workflows
21

22. Demo
Handle more complex
requests with structured
steps.
Intelligent
Workflows
22

23. Demo
Handle more complex
requests with structured
steps.
Collect information through
polls, forms, and more.
Intelligent
Workflows
23

24. Conversational
Ticketing System
24

25. Demo
Connect directly with the
right people in the
organization.
Conversational
Ticketing System
25

26. Demo
Connect directly with the
right people in the
organization.
Conversational
Ticketing System
26

27. Demo
Connect directly with the
right people in the
organization.
Conversational
Ticketing System
27

28. Demo
Connect directly with the
right people in the
organization.
Conversational
Ticketing System
28

29. Metrics and reporting about
what employees are asking
about and quality of service.
Conversational
Ticketing System
29

30. Conversational
Ticketing System
30

31. Conversational
Ticketing System
31

32. Conversational
Ticketing System
32

33. Conversational
Ticketing System
33

34. Conversational
Ticketing System
34

35. Conversational
Ticketing System
35

36. Demo
Updates and answers
directly in chat.
Conversational
Ticketing System
36

37. Talla in Action
Conversational
Ticketing System
Intelligent
Workflows
Conversational
Knowledge Base
Human in the Loop
Talla gets smarter, faster.
Stay in control.
37

38. Service Assistant:
The Future of Work
Automate your help desk with artificial intelligence
Contact us
sales@talla.com
http://www.talla.com