1.
Shavonna Holeman
275 E Hawkins Apt 4  Kankakee, IL 60901  Cell: (708)646-6691  Email: shavonna.holeman@gmail.com
Biznez83@gmail.com
Available for work: June 2016 (after relocation)
Human Resources professional seeking a position with a progressing company, where I can utilize my current skills,
add value, and grow with the business.
Proven ability to manage a wide variety of responsibilities with equal priorities, as well as expertise and experience
in administrative support functions
Human Resources Assistant
Customer Service Expert  Confidential and Professional  Adept Written/Verbal Communicator
KEY SKILLS
OfficeSkills: Telephone & Front Desk Reception  Customer Service FilingDatabase& Records
Management  Executive & AdministrativeSupport  Trainingand Development Talent
Management Reports & Spreadsheets  ComplaintHandling  Data Entry (70 WPM)
Computer Skills: Word  Excel  Outlook  Windows
PROFESSIONAL EXPERIENCE
CSL Behring (Bradley, IL)  HR Coordinator/Talent Acquisition Coordinator 04/13 to Present
 Demonstrated proficiencies in telephone and front-desk reception within a high-
volume environment.
 Interact with Potential employees/Vendors/ General public, Duties include: Being
First point of contact/Welcoming to Facility.
 Experience working in a GMP/FDA regulated facility
 Contact support for recruiters, Answering questions, scheduling interviews,
Coordinating Travel arrangements
 Responsible for posting job ads on external target sites geared toward diversity to
help drive AAP action plan improvements.
 Coordination and Facilitation of New Hire Orientation
 Conduct Mutual Respect and Compliance training

2.
 Designed and facilitated student worker team building workshop based on self-
awareness for personal and professional growth
 Help manage Student worker duties, projects, and schedules
 Help maintain clear and concise records and filing, keeping data accurate and up to
date for training needs.
 Data Entry for SOP’s
 Maintained spreadsheets for Candidate expenses, and Applicant Interview tracking to
assist with Interview to Hire ratio
 Create Employee profiles for New Employees, Contractors, and Temps
 Background Checks/ E-Verify Process
 Maintained working knowledge of Taleo, Korn Ferry Leadership Architect, Facility
commander, Share point, and Plateau (Admin)
 Responsible for Office Services, duties include: Receiving, sorting, and distributing
incoming postal mail to ensure accurate and timely delivery, and placing postage on
outgoing mail.
 Manage Production/Manufacturing form orders
Kankakee School District (Kankakee, IL)  Para Professional 8/12-4/13
 Worked with students to reinforce learning material introduced by the teacher
 Helped students master materials assigned by the teacher
 Corrected papers, and supervised testing and make-up work, as assigned by the
teacher
 Maintained the same high level of ethical behavior and confidentiality of information
about students as is expected of fully licensed teachers
Kankakee School District (Kankakee, IL)  Admin Office Substitute 8/12-4/13
 Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals
 Greet visitors and callers, handle their inquiries, and direct them to the appropriate
persons according to their needs
 Make copies of correspondence and other printed material

3.
 Route and distribute incoming mail and other material
 Operate office equipment such as fax machines, copiers, and phone systems, and use
computers for managing spreadsheet, word processing, database management, and
other applications
Pinnacle Opportunities (Kankakee, IL)  PCA/DSP 09/12-04/13
 Trained Caregiver to the Developmentally Disabled
 Advocate for Developmental Disabled
 Provide high quality care to residents, visitors, and staff
USA 800 (Saint Joseph, MO)  HR Assistant, 09/08 to 07/12
 Excelled in role requiring the ability to handle a variety of customer service and administrative
tasks and resolve employee issues with professionalism and confidentiality.
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment. Calmed upset/angry employee’s, researched and rapidly solved problems and
rebuilt employee trust.
 Consistentlypraisedbymanagementforthe qualityandtimelinessof reports,attentiontodetail,
exemplary customer service delivery and team-player attitude.
 Processed unemployment claims
 Assisted with EEO cases
 Maintained a working knowledge of wage and hour laws and employer reference material.
 Implemented new process for on boarding from recruitment thru first 90 days of employment.
 Implemented creative and cost-effective incentive and morale-boosting programs (including
special events) that increased employee satisfaction and productivity.
 Playedakeyrole inensuringhiringexpectationswere metandexceedingduringcritical andrapid
growth of the company.
EDUCATION
Western Governor’s University (Salt Lake City, UT) 2/15 to Current
*Major Business (Human Resources)
Missouri Western State University (Saint Joseph, MO) 8/06 to 05/07
*Major Elementary Education

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*Minor in Communications
Northern Illinois University (Dekalb, IL) 8/02 to 05/06
*Major Elementary Education
*Minor in Communications
“Shavonna would be a tremendous asset for your company and has my highest recommendation…”
Excerpt from letter of recommendation 2012