Samsung and Financial Services brochure

1. Samsung and Financial Services
Enhance the customer experience with Samsung’s
innovative Financial Services offerings

2. Samsung Electronics Australia Pty Ltd ABN 63 002 915 648 (“Samsung”)

3. 3
Industry trends and challenges
Smart technology can help to deliver customer experience
and assist operations
Implement digital technology to deliver customer
reach and manage costs
The expanding digital world is changing the face of banking as
financial institutions adopt new technologies to fuel growth, deliver
the customer experience and assist operations.
Integrated technologies are enabling mobile banking, virtual
branches and a customised in-branch experience for customers.
In addition, financial institutions are mobilising their operations and
workforce with smartphones, tablets and applications designed to
support productivity and customer satisfaction.
Provide great customer experiences with smart
banking processes
Today’s tech-savvy customers are using electronic devices and
various channels to access their account information and conduct
financial transactions.
Call centres, branch banking, ATMs, voice recognition systems and
online channels offer customers choice in how they interact with their
financial services providers.
Samsung can help financial institutions navigate this
changing environment with products and solutions that
may help to deliver:
Operational Efficiency
• Enable collaboration between business units in real time
• Utilise office and retail space
• Attract and retain quality employees
Customer Experiences
• Support in-branch experience, use of space
and customer engagement
• Deliver seamless interactions across multiple channels
• Enable a mobile sales force
Customer Engagement
• Deliver personal, relevant and timely customer communications
to help retain, engage and cross sell
• Enable the mobile field force with access to real-time customer
information, to better understand customers’ needs

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Helping to build a great banking experience
Smart technology can help to build brand loyalty by
supporting a customer-centric banking experience
Samsung capabilities in supporting finance
Banking services on the go
In today’s increasingly digital environment, customers can gather
information, help manage their finances and complete some
transactions easily, using various digital devices.
Samsung can help financial services organisations provide their
clients with an integrated, interactive and multichannel experience
to appeal to today’s empowered customers.
Deliver customer-centric banking services on the go with
Samsung mobile devices and solutions
Focus on your customers’ banking experience by providing
self-service options in a multichannel environment. Customers can
access and manage their accounts and receive personal, relevant
information via customised apps on their compatible mobile devices.
Samsung helps to deliver an engaging Branch of the Future
For customers who prefer to visit a physical location, the branch of
the future can engage them with relevant content, self-service options
and access to experts.
Samsung Smart Signage can capture customer attention with
dynamic content and compelling offers in the branch. And, with
Samsung MagicInfo®
*software solutions, it’s easy to create,
schedule, display and manage content from a central location.
Samsung Smart Signage includes:
• Video walls: Deliver seamless brand images across branches,
displaying updated financial, product and service information
• Single displays: Provide news, queuing updates, brand
messages, promotional offers and general information
Self-Service Kiosks: Tablet and Thin Client technology can
facilitate the swift processing of paperless applications and
automate the processing of some common transactions.
Video Conferencing: Can assist customers to interact with
off-site experts in financial planning, investments, mortgages
and other products.
~
Print On Demand: Customers may also appreciate the ability to scan
and print their documents. These functions can be performed through
a compatible wireless printer using a Wi-Fi access point+
or via
Print on Tap using a compatible Samsung Smartphone.
* MagicInfo™ Premium S software is included with displays for stand-alone applications
only. For network applications, server licences are required at additional cost. MagicInfo™
Videowall-S and Videowall-S Author are each sold separately and licences are each sold
individually.
~ Internet connection required. Data, subscription or other charges may apply.
Video conferencing software and hardware including cameras are each sold separately.
Usage may be subject to third party service provider agreements.
+ LAN network required. Data, subscription or other charges may apply.

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Smart technology can support internal collaboration and enable mobility
Samsung capabilities in finance
Office of the future
As financial institutions strive to streamline operations, increase
agility and anticipate, and respond to, rapidly changing customer
expectations, the Office of the Future is being realised. Activity
Based Working (ABW) has been gaining traction in recent years,
particularly in the financial services sector.
Tech Research Asia’s 2013 report on Activity Based Working
identified internal collaboration and cross selling as the top
business opportunities resulting from ABW.
The Four Forces of ABW are:
1. Physical space
2. Technology
3. People and culture
4. Process and practice
Support efficiency and productivity with a virtual
desktop infrastructure
With Samsung Smart Cloud Displays, financial institutions can:
• Help to create a secure computing environment
• Streamline processes to keep systems up to date
across multiple locations
• Support employee mobility
Enabling Collaboration Between Employees
Samsung Smart Signage includes:
• Interactive White Boards for group collaboration and workshops
• Displays for teleconferencing and webcasts
~
Document Management
Samsung’s range of compatible printers and multifunction devices
enable employees to scan, print and manage documents – even when
they’re not in the office.
• Wireless Print: Using a Wi-Fi access point or Print on Tap via
a Samsung Smartphone+
• Easy Print Manager: Administrators can check toner levels,
job accounting and device settings online across the fleet*
• Easy Document Creator: Helps users compile and share
scanned documents
Field Force Enablement
Lightweight, powerful tablets and smartphones provide a
business-ready mobility solution for out-of-office sales activities.
From presentations to accessing customer data and preparing
proposals, through to accessing electronic forms, issuing
policies and processing transactions, Samsung tablets and
smartphones can enable your field force to engage and
transact with customers, any time.*
BYOD/CYOD
BYOD (Bring Your Own Device): Employees may be able to
bring their own devices and are given access to select business
applications (usually including calendar and email).
CYOD (Choose Your Own Device): Organisations approve
specific devices for their networks. CYOD can be corporate
or employee owned devices.
Whether your organisation decides on BYOD or CYOD, helping
employees stay connected and productive – with access to
key applications – any time may have a positive impact on
productivity, agility and response times.
~ Internet connection required. Data, subscription or other charges may apply.
Teleconferencing software and hardware (including cameras) are each sold
separately. Usage may be subject to third party service provider agreements.
+ LAN network required. Data, subscription or other charges may apply.
* Internet connection required. Data, subscription or other charges may apply.

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Samsung finance offerings portfolio
Devices
* MagicInfo™ Premium S software is included with displays for stand-alone
applications only. For network applications, server licences are required at
additional cost. MagicInfo™ Videowall-S and Videowall-S Author are each
sold separately and licences are each sold individually.
^ Internet connection required. Data, subscription or other charges may apply.
Video Wall
These displays have a slim bezel, delivering
brand images across branches and offices,
communicating financial, product and
service information.*
Smart display with touchscreen
capability
With a Samsung Touch Overlay and
MagicIWB software, you can turn your
Samsung Smart Display into an Interactive
White Board, with the simplicity of a
whiteboard and the power of a computer.
Ideal for meeting rooms, Interactive White
Boards enable group collaboration and
the easy sharing of ideas.
Interactive Kiosk
Kiosks are available for indoor and outdoor
deployments and can facilitate the fast
processing of paperless applications and
the most common transactions.
Cloud Display
The integrated monitors with thin-client
and zero-client technology provide a
computing environment that is easily
managed across multiple sites, while
enabling employee mobility.^
Desktop Monitors
Samsung has a broad range of desktop
monitors designed to help meet certain
performance and budget requirements.
Multifunction Printer (MFP)
High-performance A4 and A3 multifunction
printers provide enhanced document security
features and print management tools.
Solid State Drives
Slow PC performance may be the result
of slow read and write speeds of the
main storage, rather than a lack of CPU
performance. Upgrading your PCs with
Samsung Solid State Drives may help your
boot-up speed, application loading and overall
multi-tasking performance.
Tablets and Smartphones
Lightweight, powerful and mobile,
tablets and smartphones provide a
business-ready solution for out-of-office
sales and management activities.^
From presentations to accessing real-time
customer data and preparing proposals
right through to electronic forms, issuing
policies and processing transactions,
Samsung tablets and smartphones can
enable your employees to engage and
transact with customers any time.
An efficient and engaging environment may save time,
deliver sales and support customer and employee loyalty.
By combining the latest Samsung technologies, you can create an
interactive and collaborative environment for your customers and
employees. Customers may gain access to some of the services they
desire and staff can quickly and effectively serve customers remotely.
Technology can help financial services organisations provide a
seamless experience every step of the way.

7. 7
* MagicInfo™ Premium S software is included with displays for stand-alone applications
only. For network applications, server licences are required at additional cost.
MagicInfo™ Videowall-S and Videowall-S Author are each sold separately and licences
are each sold individually.
^ Internet connection required. Data, subscription or other charges may apply.
Solutions
Infrastructure
MagicInfo VideoWall
Enables easy operation across multiple
displays to produce a dynamic video
wall that will engage and inform your
customers and employees.
MagicInfo
Easy-to-use display solution that includes
easy content design and creation, scheduling
and management for Smart Signage, enabling
the delivery of timely and targeted messages.*
Samsung KNOX
Samsung’s security enhanced Android
platform provides our business customers
with a choice of security solutions to suit their
business needs.
System Air Conditioner
Create a pleasant environment with Samsung
air conditioning systems. Samsung systems
have been selected for a multitude of
prestigious developments including airports,
stadiums, landmarks, hotels, shopping
centres, office buildings, residential complexes
and education facilities.
The Samsung Digital Air Solutions team can
support your project through system design
and selection, supply chain management,
installation and commissioning, technical
support and after sales service.
Easy Print Manager
Making it easy for administrators to remotely
manage and review their print fleet, checking
on toner levels, job accounting and device
settings.^
Samsung Mobile Print
Enables employees to scan and print using
compatible tablets or smartphones featuring
a simple user interface.^
Easy Document Creator
Helps users compile and share scanned
documents with others.
LED Lighting
Suitable for professional and home
environments, Samsung LED lighting brings
you the expertise of a manufacturer that has
invested years into LED technology, as seen in
our smartphones, tablets and TVs.
Whether decorative or functional, to light
the way or illuminate an entire building, LED
lighting makes modern companies shine.

8. What’s your new business experience?
A place where people are free
To be where they need to be
And technology is a joy to use
Enhancing lives and enabling business
Where people connect seamlessly
And collaboration and creativity abounds
Where customers enjoy rich and relevant experiences
And your business is transformed
To a future you’ve only imagined
Full of new possibilities
It’s the new business experience
samsung.com.au/business