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STAYING IN BUSINESS REQUIRES SALES 
SALES IS A DIRTY WORD 
@SGILLIHAN
SALES MAY MAKE MANY OF YOU FEEL UNCOMFORTABLE. 
REFRAME YOUR PERSPECTIVE 
@SGILLIHAN
HOW MIGHT YOU BUILD BRIDGES? 
SALES IS PROBLEM SOLVING 
@SGILLIHAN
SALES IS PROBLEM SOLVING 
@SGILLIHAN 
How might you : 
• show related items for sale? 
• sell more event tickets? 
• get more blog subscribers? 
• show a map of activities? 
• increase clicks on affiliate links?
“How might we build a main gallery for a multi-site 
WordPress installation that connects foundations 
with all of their grantee organizations and features 
the impact statistics and opportunities to engage.” 
–SHERYLE GILLIHAN 
@SGILLIHAN
CHALLENGE: CREATE A LIST OF 
PROBLEMS YOU AIM TO SOLVE 
@SGILLIHAN
COMMUNICATION IS KEY TO SUCCESSFUL PROBLEM SOLVING. 
KNOW YOUR TARGET AUDIENCE 
@SGILLIHAN
DECISIONS BY COMMITTEE ARE PAINFUL FOR EVERYONE. 
SPEAK TO THE DECISION MAKER 
@SGILLIHAN
SPEAK TO THE DECISION MAKER 
@SGILLIHAN 
If you speak to an assistant, your pitch is repeated, but: 
• without your story, 
• without your knowledge, 
• without your ability to fully explain the solution, 
• you lose the opportunity to build rapport and trust, 
• you will always have to go through these channels.
CHALLENGE: DEFINE THE 
VARIOUS USER PERSONAS 
@SGILLIHAN
“Big goals require big plans, which in turn, require 
important decisions. I need insight and feedback 
from your final decision maker, otherwise we’ll be 
spinning our wheels without getting anywhere.” 
–SHERYLE GILLIHAN 
@SGILLIHAN
DEFINE YOUR RELATIONSHIP TO THE PROBLEM. 
YOUR STORY IS YOUR BEST TOOL 
@SGILLIHAN
SELLING YOUR WORK STARTS WITH SELLING YOURSELF 
STORIES MAKE YOU APPROACHABLE 
@SGILLIHAN
CHALLENGE: TELL YOUR 
STORY IN FIVE MINUTES 
@SGILLIHAN
TIMING 
Once you’ve told your story in five 
minutes, it will easier to tease out 
your pitch. You should prepare for: 
@SGILLIHAN 
• 3 minutes 
• 1 minute 
• 11 seconds
“What do you do?” 
“I solve problems as part of the leadership team at 
CauseLabs. We partner primarily with mission-driven 
great causes. My role is to embrace collaborative 
partnerships, ideate on audacious strategies and to 
create for impact.” 
–SHERYLE GILLIHAN 
@SGILLIHAN
WAIT! BEFORE YOU START PITCHING… 
THERE IS A LARGE CHASM TO 
CROSS FROM ‘WHY’ TO ‘YES’ 
@SGILLIHAN
TRANSPARENCY, EXPERTISE & AUTHENTICITY BUILD TRUST. 
TRUST BRIDGES THE CHASM TO YES 
@SGILLIHAN
L I K E F LYING, SOME THINGS REQUIRE MASTERY. 
UNDERSTAND YOUR LIMITS 
@SGILLIHAN
UNDERSTAND YOUR LIMITS 
• Transparency builds trust. 
• It is okay to say no if necessary. 
• Perfection is not expected. 
@SGILLIHAN
“I am able to configure your plugin, but I should 
involve a developer if your donation page has 
hard-coded elements that need to be fixed.” 
–SHERYLE GILLIHAN 
@SGILLIHAN
MASTER YOUR CRAFT AND NEVER STOP LEARNING. 
YOUR EXPERTISE IS YOUR BUSINESS 
@SGILLIHAN
CHALLENGE: LIST AND 
RATE ALL YOUR SKILLS 
@SGILLIHAN
MARCH TO THE BEAT OF YOUR OWN DRUM. 
AUTHENTICITY BUILDS TRUST 
@SGILLIHAN
OTHERS ARE AT EASE WHEN YOU’RE AT EASE. 
ALWAYS BE YOUR BEST SELF 
@SGILLIHAN
Photo credits go to contributors on unsplash.com. 
Contact information: 
Sheryle Gillihan 
@sgillihan

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Sales is a Dirty Word

  • 1. STAYING IN BUSINESS REQUIRES SALES SALES IS A DIRTY WORD @SGILLIHAN
  • 2. SALES MAY MAKE MANY OF YOU FEEL UNCOMFORTABLE. REFRAME YOUR PERSPECTIVE @SGILLIHAN
  • 3. HOW MIGHT YOU BUILD BRIDGES? SALES IS PROBLEM SOLVING @SGILLIHAN
  • 4. SALES IS PROBLEM SOLVING @SGILLIHAN How might you : • show related items for sale? • sell more event tickets? • get more blog subscribers? • show a map of activities? • increase clicks on affiliate links?
  • 5. “How might we build a main gallery for a multi-site WordPress installation that connects foundations with all of their grantee organizations and features the impact statistics and opportunities to engage.” –SHERYLE GILLIHAN @SGILLIHAN
  • 6. CHALLENGE: CREATE A LIST OF PROBLEMS YOU AIM TO SOLVE @SGILLIHAN
  • 7. COMMUNICATION IS KEY TO SUCCESSFUL PROBLEM SOLVING. KNOW YOUR TARGET AUDIENCE @SGILLIHAN
  • 8. DECISIONS BY COMMITTEE ARE PAINFUL FOR EVERYONE. SPEAK TO THE DECISION MAKER @SGILLIHAN
  • 9. SPEAK TO THE DECISION MAKER @SGILLIHAN If you speak to an assistant, your pitch is repeated, but: • without your story, • without your knowledge, • without your ability to fully explain the solution, • you lose the opportunity to build rapport and trust, • you will always have to go through these channels.
  • 10. CHALLENGE: DEFINE THE VARIOUS USER PERSONAS @SGILLIHAN
  • 11. “Big goals require big plans, which in turn, require important decisions. I need insight and feedback from your final decision maker, otherwise we’ll be spinning our wheels without getting anywhere.” –SHERYLE GILLIHAN @SGILLIHAN
  • 12. DEFINE YOUR RELATIONSHIP TO THE PROBLEM. YOUR STORY IS YOUR BEST TOOL @SGILLIHAN
  • 13. SELLING YOUR WORK STARTS WITH SELLING YOURSELF STORIES MAKE YOU APPROACHABLE @SGILLIHAN
  • 14. CHALLENGE: TELL YOUR STORY IN FIVE MINUTES @SGILLIHAN
  • 15. TIMING Once you’ve told your story in five minutes, it will easier to tease out your pitch. You should prepare for: @SGILLIHAN • 3 minutes • 1 minute • 11 seconds
  • 16. “What do you do?” “I solve problems as part of the leadership team at CauseLabs. We partner primarily with mission-driven great causes. My role is to embrace collaborative partnerships, ideate on audacious strategies and to create for impact.” –SHERYLE GILLIHAN @SGILLIHAN
  • 17. WAIT! BEFORE YOU START PITCHING… THERE IS A LARGE CHASM TO CROSS FROM ‘WHY’ TO ‘YES’ @SGILLIHAN
  • 18. TRANSPARENCY, EXPERTISE & AUTHENTICITY BUILD TRUST. TRUST BRIDGES THE CHASM TO YES @SGILLIHAN
  • 19. L I K E F LYING, SOME THINGS REQUIRE MASTERY. UNDERSTAND YOUR LIMITS @SGILLIHAN
  • 20. UNDERSTAND YOUR LIMITS • Transparency builds trust. • It is okay to say no if necessary. • Perfection is not expected. @SGILLIHAN
  • 21. “I am able to configure your plugin, but I should involve a developer if your donation page has hard-coded elements that need to be fixed.” –SHERYLE GILLIHAN @SGILLIHAN
  • 22. MASTER YOUR CRAFT AND NEVER STOP LEARNING. YOUR EXPERTISE IS YOUR BUSINESS @SGILLIHAN
  • 23. CHALLENGE: LIST AND RATE ALL YOUR SKILLS @SGILLIHAN
  • 24. MARCH TO THE BEAT OF YOUR OWN DRUM. AUTHENTICITY BUILDS TRUST @SGILLIHAN
  • 25. OTHERS ARE AT EASE WHEN YOU’RE AT EASE. ALWAYS BE YOUR BEST SELF @SGILLIHAN
  • 26. Photo credits go to contributors on unsplash.com. Contact information: Sheryle Gillihan @sgillihan