1. SHIRLEY ENG
Chelsea, MA 02150 ▪ seng13.1@juno.com ▪ seng52367@hotmail.com
QUALIFICATIONS PROFILE
Skilled and goal-oriented administrative professional with a strong background in data entry, office support,
and customer service.
 Administrative: Proven ability to manage a wide range of administrative tasks, including data entry,
multi-line phone systems, and database/file management.
 Communication & Presentation: Exceptional communication abilities and skilled in building rapport.
 Key Strengths: Focused on organizing information. MS Office. Attention to detail. Willingness to learn.
EDUCATION & TRAINING
BS – Human Services, NORTHEASTERN UNIVERSITY, Boston, MA
At Your Service Hotel and Hospitality Training; Skill Tasks and Results training (START) Certification
EXPERIENCE HIGHLIGHTS
NEIGHBORHOOD COUNSELING AND COMMUNITY SERVICES, INC.
Volunteer Program Assistant, 2016
Delivered technical support, marketing assistance, and office administrative coordination for the
organization.
 Noted for ability to adapt to ever-changing needs at a non-profit startup.
BOSTON LIVING CENTER, Boston, MA
Volunteer Administrative Staff, 2011
Delivered project support, fundraising assistance, and office activity coordination.
 Recognized for professional attitude and customer service abilities.
WALNUT STREET CENTER, Somerville, MA
Relief Staff Member, 2010
Worked with adults with developmental disabilities, including supporting activities of daily living.
 Provided administrative support whenever possible.
BANFIELD PET HOSPITAL, Everett, MA
Client Service Coordinator, 2008
Coordinated the daily activities of the front desk, answering a multi-line phone system, registering
patients, and maintaining the proper stock levels.
 Closed sales with customers to boost revenue generation.
Provide care for ill family member, 2005-Present
UNITED PARCEL SERVICE, Somerville, MA
International Data Administrator, 2004-2005
Input and reviewed data to ensure accuracy for international shipments and packages.
 Gained extensive knowledge of database management.