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Shirl Kean's Resume

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Shirl Kean's Resume

  1. 1. Shirl Kean Port Adelaide SA 5015 Mobile: 0421 669 389 Email: shirlkean@hotmail.com.au CAREER PROFILE: I am a mature minded and success driven, highly motivated individual who has over 15 years of experience within the sales industry in both Perth, WA and the Adelaide Metro. I have just recently been made redundant from my sales role as an account manager and I am presently seeking a role within the B2B sales field. This would enable me to use my extensive skills, knowledge and experience, within these areas of Account Manager, New Business Development, Client Relationship, Customer Service, DEMONSTRATED COMPETENCIES: • High level of verbal and written communication skills with over 15 years of experience in providing quality internal and external client care and satisfaction. • A proven record to take initiative to independently set personal goals to achieve and fulfill all sales targets, KPI’s and relevant budgets. • Ability to sight opportunities through consultative marketing techniques and excellent customer service skills that lead to category/sales growth. • Vast in marketing and sales activities due to 15 years’ industry experience. • Ability to adapt easily to change which results in maintaining sales and performance levels. • Have a friendly nature that builds sound relationships with new and existing customers, enlarging the customer data base. • Utilize strong presentation skills in marketing and promoting the company’s products and services. • A disciplined approach to problem solving by identifying leakage from client accounts. • Ability to cold call and convert to sales leads.
  2. 2. MAJOR ACHIEVEMENTS: • Successfully achieved 100% or more of sales targets and new business growth targets for 6 consecutive months. Increasing customer base by 20% during this period. • Promoted after 1 month within internal sales role to National Account Manager. • At QCA having strong input within the business led to being a member of the CEO’s leadership team. • Worked on successful tender submissions teams that entailed written responses and calculated pricing files. • Having strong product knowledge, I was part of a team that successfully completed a QCA’s new product catalogue consisting of over 8000 products. This included category/product selection, catalogue layout, proofing and overseeing deadlines. • Assisted in training of new sales staff and being a senior person on the sales trainee mentor program. • Ambassador for ‘Lyreco for Education’, the business’s own charity for education of children in 3rd world countries. • Throughout my career as an account manager I have always strived to have recognition within the industry as being one of the leading account managers and a person that is a standout point of difference to any business that I partner with. QUALIFICATIONS: • WSET Certificate II in Wine and Spirits COMPLETED 2016 TAFE SA Urrbrae Campus • Fundamentals of Supervision COMPLETED 2009 Australian Institute of Management LICENCES: • SA Driver’s License Current 2016
  3. 3. • National Police Clearance Current 2015 PROFESSIONAL EXPERIENCE: Account Manager/ New Business Development July 2014 to February 2016 Quick Corporate Australia (QCA) Duties & Responsibilities: • Maintain existing business accounts with strong B2B skills demonstrating value ads of category growth. • Retention, development and growth of client partnerships. • Supply category solutions to client business structures, assisting in vendor consolidation, streamlining of purchasing • Member of the CEO’s leadership team, providing feedback to middle and senior management of how staff reflect the business and how changes can be made to improve the business • Catalogue product selection committee, providing ideas on new categories and products for QCA’s annual catalogue. Overseeing the collation of catalogue from proof reading through to the end result • New business – seeking new business opportunities to ensure constant business growth. • Completing extensive tender submissions • Client presentations on of business solution strategies, environmental product solutions, and cost reduction solution. • Collating data for client quarterly reviews, providing a snap shot of how a client’s business has transacted with QCA for the quarter period. • Provision of system training for online ordering; • Manage national accounts with head office in South Australia • Implementation of new client contracts – to ensure the client’s business is implemented within the given time frame with a sense of ease to client. • Assist with training of new sales staff, offering a mentoring program.
  4. 4. PROFESSIONAL EXPERIENCE: Account Administrator (Contract Position) February 2014 to June 2014 Salmat Duties & Responsibilities: • Daily reporting on performance to Account Manager • Booking and editing letterbox distributions via the Salmat online system as and when required • Generating Quotation Requests as required • Completing demographic excel spread sheets and maps for clients to set up appropriate distribution parameters • Obtaining costings for a variety of services from stakeholders within the business • Ensuring client job requirements are fully understood and services captured as appropriate • Coordinating the transportation of client’s distribution material when required • Coordinating distribution material arrival times and identification with both the client and Salmat warehouses both locally and nationally • Completing pre and post campaign distribution reports for clients as required • Responding to client queries relating to distributions, stock, invoicing, or Salmat service issues • Collecting and processing payment from specified clients when required • Assisting Management in outstanding debt collection where appropriate • Maintaining daily contact with client base • Participating in internal projects when required • Preparing for and completing the Daily Schedule Control • Participating in Team Huddles as and when required • Providing input for continual improvement opportunities Merchandiser (Contract) February 2014 to April 2014 Crossmark Duties & Responsibilities: • Work with a range of products from leading brands, including DVDs, magazines,
  5. 5. books and groceries. • Merchandising involves creating Point-of-Sale displays, ensuring product is stocked and neatly displayed, working with planograms and ensuring pricing and ticketing is correct. • Working with global brands, current project merchandising/vendor refill for OfficeMax. PROFESSIONAL EXPERIENCE: National Key Account Manager August 2010 – December 2013 Lyreco Pty Ltd Duties & Responsibilities: • Maintain knowledge of, and offer for sale, in excess of 15,000 product lines from categories including canteen, food, janitorial, standard office stationery, copy paper, office furniture and postal room. • Strong B2B skills demonstrating value adds of category growth and solutions. • Supply category solutions to client business structures, assisting in vendor consolidation, streamlining of purchasing. • New business – seeking new business opportunities - working closely with Not for Profit Organisations • Client presentations on of business solution strategies, environmental product solutions, and cost reduction solution. • Collating data for client quarterly reviews with the client Contract Manager, providing a snap shot of how their business has transacted with Lyreco for the quarter period. • Provision of system training for online ordering; • Completing extensive tender submissions, including pricing; • Retention, development and growth of client partnerships. • Manage national accounts with head office in South Australia • Implementation of new client contracts - liaising with Lyreco CSE’s interstate to ensure client business is implemented within the given time frame with a sense of ease to client. • Client Environmental product and office solutions package. Executive Account Manager April 2008 – July 2010 COMPLETE OFFICE SUPPLIES Duties & Responsibilities: • Maintaining knowledge of 13,000 products and offering these to clients; • Client training of our on-line internet ordering system; • Quarterly reviews with clients;
  6. 6. • Managing of business relationship between client and supplier. PROFESSIONAL EXPERIENCE: State Account Manager SA/NT November 2006 – April 2008 Collins Debden Diaries Duties & Responsibilities: • Autonomous management of their local commercial, corporate, retail & promotional divisions, having a sound understanding of distributors, to enable a strong close working relationship with sales promoting of Collins Debden products. • Retail merchandising – attending retail stores, building of display and visual merchandising, filling stock, stock orders, in store promotional days, negotiating of positional space • Retail stores: David Jones. Myers, Officeworks, metropolitan newsagencies • Product knowledge training sessions • Trade Shows – attending business corporate stand at distributor trade show, demonstrating of products, on spot sales, building of displays and show stand. Having fun! REFEREES: Mr. Mark Turner Mr. Shane Sullivan (Former)Sales Manager Sales Manager (VIC) Quick Corporate Australia Quick Corporate Australia Mobile: 0415 144 274 Mobile: 0499 775 111 Michael Legge Leonie Larsen (Former) Sales Director Administration and Business Manager Lyreco Minter Ellison Lawyers SA Telephone 0478 092 285 Telephone: 0466 151 801 Bec Hardy Richard Dolan Director – Marketing & Sales CEO Wines by Geoff Hardy Wines by Geoff Hardy Telephone: 0417 828 615 Telephone:0433 166 181
  7. 7. • Managing of business relationship between client and supplier. PROFESSIONAL EXPERIENCE: State Account Manager SA/NT November 2006 – April 2008 Collins Debden Diaries Duties & Responsibilities: • Autonomous management of their local commercial, corporate, retail & promotional divisions, having a sound understanding of distributors, to enable a strong close working relationship with sales promoting of Collins Debden products. • Retail merchandising – attending retail stores, building of display and visual merchandising, filling stock, stock orders, in store promotional days, negotiating of positional space • Retail stores: David Jones. Myers, Officeworks, metropolitan newsagencies • Product knowledge training sessions • Trade Shows – attending business corporate stand at distributor trade show, demonstrating of products, on spot sales, building of displays and show stand. Having fun! REFEREES: Mr. Mark Turner Mr. Shane Sullivan (Former)Sales Manager Sales Manager (VIC) Quick Corporate Australia Quick Corporate Australia Mobile: 0415 144 274 Mobile: 0499 775 111 Michael Legge Leonie Larsen (Former) Sales Director Administration and Business Manager Lyreco Minter Ellison Lawyers SA Telephone 0478 092 285 Telephone: 0466 151 801 Bec Hardy Richard Dolan Director – Marketing & Sales CEO Wines by Geoff Hardy Wines by Geoff Hardy Telephone: 0417 828 615 Telephone:0433 166 181

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