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SHOUVANIK DEY
- Over 7 years in digital marketing strategy
- Currently working as a Senior Consultant,
managing annual digital spend of $1
million with a 7X ROI
- Worked in over 5 industries including
E-commerce, Telecom, Movie Exhibition
- MBA Scholar from University of Ottawa
ONLINE MARKETING- DIGITAL,
SOCIAL & BEYOND
TOPICS TO COVER
- Introduction to Digital Marketing
- Social Media Marketing
- Paid Online Advertising
- Website Optimization / SEO
- Mobile Marketing and Omni Channel
- Digital Analytics
- 2 guest lectures
TOOLS WE WILL USE
VideosPresentations Practical
Activities
Q & A and
discussions
9 am-10.15 am
Session 1
CLASS SCHEDULE
30-min break
.
10.45 am-12 pm
Session 2
1-hour lunch
break
.
1 pm-2.30 pm
Session 3
KEEP IN MIND
- Ask, ask, ask!
- Laptop (preferred) or Mobile
Phone
- Google Forms for in-class
questions (link to be shared via e-
mail)
- Create accounts on FB, Insta,
Twitter, LI
ABOUT YOU
- Name, Age
- What would you like to be when you grow up
(profession)?
- Why did you take this class?
DIGITAL MARKETING
SECTION 1 – UNDERSTANDING MARKETING
DIGITAL MARKETING
TECHNOLOGY
+
MARKETING
TOOL OR KNOWLEDGE?
+
ASKING QUESTIONS
5W & 1H
STEP 1- QUESTIONS
(choose 1):
- Favourite colour
- Favourite animal
- Best holiday destination
- Batman or Superman?
- Beach or mountain?
ACTIVITY
ASKING QUESTIONS
STEP 2- QUESTIONS
(choose 3):
- Why
- How
- When
- Where
- Who
- What
30-seconds flashback
- Be a marketer first, then be a digital marketer
- Knowledge over tools
- Ask the right questions: 5W & 1H
DIGITAL MARKETING
SECTION 2 - OVERVIEW
AMAZON – 1994
$929 Billion
DIGITAL GIANTS WHEN
THEY STARTED
GOOGLE – 1998
$870 Billion
FACEBOOK - 2004
$515 Billion
DIGITAL GIANTS WHEN
THEY STARTED
APPLE - 1976
$965 Billion
EVOLUTION OF DIGITAL DEVICES
6-year old
asks Alexa his
homework!
Digital
Marketing
in 3 minutes
WHAT IS IT?
Promotion of products or brands
through electronic/online media
OVERVIEW OF
DIGITAL MARKETING
WHY DIGITAL OVER TRADITIONAL?
- Real time
- Access anywhere 24 X 7
- Cost-effective/cheap
- Peer-to-peer
- Availability of data for analytics (helps know
customers better)
- Improve customer experience through better insights
https://docs.google.com/forms/d/1iChkjFsg0ii_VaM06hqES5hUU2obMFpfrULu62PLhyM/edit
SURVEY 1
What do you use?
WHAT THE WORLD THINKS
DIGITAL MARKETERS DO
Role of a digital marketer
Stages of Marketing to
customers
SURVEY 2
Finding out which stage is
your customer at
30-seconds flashback
- Be present where your customers are
- Role of a digital marketer goes beyond just
marketing
- 3 types of media- Owned, Paid and Earned
- Different channels used for different stages of
marketing
DIGITAL MARKETING
SECTION 3 – SOCIAL MEDIA MARKETING
PERSONAL BRANDING
Who photograph is more
appropriate for a teacher?
or
Who looks more apt to be
a marketing professional?
or
Who looks like a better
President?
or
Don’t make mistakes you’ll
later regret!
Where are the natives?
How brands
use social
media
Why brands use social media
- Showcasing their brand
- Building a loyal community
- Improving customer service
- Easy digital exposure
- Boosting Traffic to website
- Reach new audience
So…where do we start?
REFLECTIONS ON LAST
CLASS
Dollar Shave
Club
What made DSC’s
marketing great?
- Cost $4500, 25 million views
- Acquired by Unilever for $1 billion
- Offering a practical solution
- The Experience & “Delight”-
promoters
Video:
- Doesn’t look high street
- Has a great value proposition
- Use of sarcasm
I am being targeted!
2002 - 2007
Plagiarism-checking
software called
MyDropbox
The great pivot from B2B to B2C
2010 - 2011
Grammarly
continued to
develop the
education market*
2015 - 2019
Shift to freemium
model
Grammarly started
by same co-
founders
2008 - 2009
Expanding the
consumer business
2012 - 2015
Growth hacking by
Airbnb
- USP: No scams, verified owners
- Better pictures, better descriptions
- Used Craigslist offering to attract
new users
- Craigslist poaching: Scraping e-mail
ids, automated e-mailing
How Wish survived
Amazon
- Initially a wish list creation app
- Started promoting similar products
to their users based on their existing
wish lists via partnerships
- Focused on unbranded items, that
were previously passed over by
Amazon & Alibaba
- Price over experience
GETTING BACK WHERE
WE LEFT…
Social media best practices
- Do a GREAT job, whichever social
network you’re on
- Focus only on a couple of channels
that has your target audience
- Create the best content
- Check out competitors
- Help people out
- Aim for relevant connections, not
follower count
How to start
with social
media
marketing
Social media best practices 2
- Don’t get crazy about number of
posts
- Create amazing content (its about
them and not you)
- Videos are the future
- Try getting most engagement in the
golden hour
- (Again!) Build a relationship
REFER TO HANDOUTS
ACTIVITY
SOCIAL MEDIA PRESENCE
DEMOGRAPHICS
- Statistical data related to different
groups within a population
- Demographics of Ottawa: Link
Best
Social
Network?
Best
Social
Network?
Best
Social
Network?
Best
Social
Network?
SURVEY 3
Which audience would you
target?
PSYCHOGRAPHICS
CAMBRIDGE ANALYTICA
SCANDAL
HOW CAMBRIDGE
USES
PSYCHOGRAPHICS
https://www.youtube.com/watch?v=n8Dd5aVXLCc
HOW CAMBRIDGE USES PSYCHOGRAPHICS
HOW CAMBRIDGE USES PSYCHOGRAPHICS
HOW CAMBRIDGE USES PSYCHOGRAPHICS
OCEAN SURVEY
DIGITAL MARKETING
SECTION 4 – VIDEO MARKETING
MIND-BLOWING FACTS
- It would take you 50,000 years of
non-stop watching to watch each
and every video on YouTube
- 400 hours of video are uploaded to
YouTube every minute
- 70% of YouTube views come from
mobile devices
- 1 billion mobile video views per day
What’s so
special about
this video?
What’s so
special about
this video?
What’s so
special about
this video?
What’s so
special about
this video?
Video Marketing Stats
WHY?
NEW VIDEO-RELATED STREAMS
NEW VIDEO-RELATED STREAMS
How to create
a great
Youtube
channel
REFLECTIONS ON LAST
CLASS
The great
fall of
Yahoo!
Why did Yahoo! Fail?
- During the 90s and early 2000s, Yahoo was a
veritable web titan - a leader in email, online news
and search
- Competition in each of its business:
Yahoo messenger WhatsApp/Wechat
Yahoo Search  Google
- Didn’t scale up fast in video & mobile. Focused on
this in 2012 after Marissa Mayer came on-board
Why did Yahoo! Fail?
- Acquisitions didn’t go big. Acquired Tumblr, Flickr in
2005, but they never took off
- No clear direction- was not specialized in search nor
display advertising
- Spread too thin
- Churn in top management
- Mass layoffs leading to low employee morale: Link
Re-branding
Yahoo! Rebranding
Re-branding
Yahoo! Rebranding
Re-branding
- Why do marketers love this?
- Its trendy to talk about
- Gives you short-term media buzz
- BUT, successful repositioning
happens with adjustment in
perception
- Repositioning has to be
supported by new/ improved
offerings
DIGITAL MARKETING
SECTION 5 – PAID ADVERTISING
Online
ads in
the 90s
Paid ad
channels
Paid ad
channels
(Facebook)
Paid ad
channels
(Google)
SEARCH ADS
- Advertising on search
engines
- Intent-based
- Revolves around keywords
and text
- Conversion-oriented
TYPES OF PAID
ADVERTISING
DISPLAY ADS
- Not intent-based (indirect
conversions)
- Comes in several forms, including
banner ads, rich media and more-
Cost-effective/cheap
Which one
should you
choose?
SURVEY 5
Which advertising platform
would you use?
QUICK FACTS
What are search intents?
Search
intent
(Information
-oriented)
Search
intent
(Action-
oriented)
SPREADSHEET TO SHARE
ACTIVITY
HOW MANY ADS DO YOU SEE?
How to run
Facebook ads
ACTIVITY
CREATING A FACEBOOK AD
FACEBOOK ACCOUNT MANAGER
How to run
Google ads
Do the right
thing…people
will love you
Do the right
thing…people
will love you
Do the right
thing…people
will love you
ACTIVITY
CREATING A GOOGLE AD
Retargeting
Retargeting
ads
DIGITAL MARKETING
SECTION 6 – SEARCH ENGINE OPTIMIZATION
Organic
v/s paid
How does
Google
search work?
What is
SEO?
https://www.youtube.com/watch?v=COL_qPL5xsg
Make your website rank better on
Google: Title Tag & Meta Description
Make your website rank better on
Google: Use relevant URL
Make your website rank better on
Google: Organize your website
Make your website rank better on
Google: Get more backlinks
What are
keywords?
https://www.youtube.com/watch?v=Xb-DXstOD2E
30-seconds flashback
- Phrase of words that relates best with your
website
- Important for Google to understand which
which search terms on Google relate to your
page
- Short tail (generic) v/s long tail keywords
KEYWORD POPULARITY
MEASUREMENT
SPREADSHEET TO SHARE
ACTIVITY- GOOGLE
TRENDS (Find trends
for 5 keywords)
ALTERNATIVE TO KEYWORD
PLANNER
SPREADSHEET TO SHARE
ACTIVITY- SETTING UP
KEYWORDS EVERYWHERE
Wanna be a secret agent?
Find out what any website is doing
SPREADSHEET TO SHARE
ACTIVITY- FIND OUT WHAT YOUR
CHOICE OF WEBSITE IS DOING
DIGITAL MARKETING
SECTION 7 – E-MAIL MARKETING
E-MAIL MARKETING
Link 1 Link 2
DIGITAL MARKETING
SECTION 8 – MOVING OVER DIGITAL MARKETING TO
DIGITAL EXPERIENCES
BIG DATA
(WHERE THE REAL POWER LIES)
Link
Freshly brewed
WORLD OF DIGITAL EXPERIENCES
What is
GOOGLE
upto?
Google
Assistant
What is GOOGLE upto?
Google I/O meet-up:
May 6, 2019
Link
https://www.youtube.com/watch?v=Xb-DXstOD2E
What is FACEBOOK upto?
FB annual meet-up:
Apr 30, 2019
Link
https://www.youtube.com/watch?v=Xb-DXstOD2E
VIRTUAL
REALITY
https://www.youtube.com/watch?v=Xb-DXstOD2E
TARO ABARBANEL-UEMURA
- Founder- Fortified Marketing
- 10 years experience in marketing & sales
consulting
- Professor of Marketing Strategy/Digital
Marketing at University of Ottawa &
Concordia University
- MBA from Telfer School of Management
JONATHAN L. SIMON
- Director of Marketing & Communications
at Telfer School of Management
- 16 years experience in digital marketing
- Expert in Mobile Strategy & Digital
Marketing
- Professor of Digital Marketing at
University of Ottawa
https://www.linkedin.com/in/shouvanikdey/
https://www.instagram.com/shouvanik.dey/
https://www.facebook.com/shouvanikdey
shouvanikd@gmail.com
+1-613-265-4567
CONTACT
SHOUVANIK DEY

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