Customer Relationship Management Strategies Powerpoint Presentation Slides
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“You can download this product from SlideTeam.net” If you are planning to present your company’s CRM strategies then our content-ready customer relationship management strategies PowerPoint presentation is perfect for you. This customer acquisition PPT design consists of a number of slides like importance of customer initiatives, customer in the focus, customer perceived value, transactional vs relationship marketing, economies of customer retention, customer relationship management model, customer lifecycle management, stages of CRM, CRM components, process of E-CRM, basics and enhanced CRM, capabilities and dashboard, current lead status, leads by source, lead and deal acquisition, top customers, CRM KPIs, sales rep. dashboard, project management, sales and marketing dashboards, Intranet dashboard and product comparison charts. These customer retention plan PPT slides have been professionally designed to cover various topics such as customer care, customer retention, relationship development, marketing, customer acquisition, sales campaign, FMCG marketing, key Salesforce and customer base planning etc. This amazingly designed customer relationship management strategies PowerPoint graphics will surely win over your clients and the audience. Consolidate your gains with our Customer Relationship Management Strategies Powerpoint Presentation Slides. Establish the foundation for continuing growth. https://bit.ly/3b7gQrW
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Customer Relationship Management Strategies Powerpoint Presentation Slides
- 2. Agenda www.company.com 2 Agenda 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 05 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 06 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 3. Importance of Customer Initiatives www.company.com 3 2017 2018 2019 2020 2021 2022 Participate in global village Reach the customer Enhance executive decision making Enhance products & services Leverage investments Reduce costs Customer Initiatives Decision Support Initiatives Operational Initiatives Financial Initiatives Remain In Business Increase Revenue Optimize Resources & Minimize Costs
- 4. Customer is the Focus www.company.com 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Strategy This slide is 100% editable. Adapt it to your needs and capture your audience's attention. People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Systems This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Structure Customer
- 5. Core Vs Extended Customer Service www.company.com 5 Outstanding A Exceeds Expectations B Satisfactory C Unsatisfactory D Failing F 0 10 20 30 40 50 60 70 80 90 100 Core Service Satisfies Caring Service Delights Customer Expectation Perceived Value Customer Expectation Perceived Value
- 6. Customer Perceived Value www.company.com 6 Total Customer Cost ✓ Monetary Cost ✓ Time Cost ✓ Energy Cost ✓ Psychological Cost Customer Perceived Value Total Customer Benefit ✓ Product Benefit ✓ Services Benefit ✓ Personnel Benefit ✓ Image Benefit
- 7. www.company.com 7 CHANNELS CUSTOMER CHANNELS TRANSACTION Customer Interactions Emphasis on Customer Transaction This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03
- 8. Transaction Vs Relationship Marketing www.company.com 8 RELATIONSHIP • Ongoing • Managing People • Individual Communication • Customer Share • Profitability of Longevity • Customer Share Equity TRANSACTION • One-Time • Managing Brands • Mass Communication • Market Share • Profitability of Transaction • Brand Equity
- 9. Why Customers Move Away www.company.com 9 This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. Miscellaneous This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. Completion This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. Product Dissatisfaction This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. Perceived Indifference This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. New Associations 15% 11% 19% 45% 10%
- 10. Economics of Customer Retention www.company.com 10 Cost Of Retaining Current Customer Cost Of Acquiring New Customer Cost Of Retaining Current Customer 5X 20-40X 40-80X
- 11. CRM Model www.company.com 11 Differentiate Based On Customer Needs, Characterist-ics And Behaviors Develop Products, Services, Channels To Meet Customers Needs Retain Valuable Customers Interact With Customers And Prospective Customer Understand Customers’ Needs Customize By Customer Segment Acquire Customers And Prospective Customer Deliver Increased Value To Customer This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 12. Customer Lifecycle Management www.company.com 12 01 02 03 04 CRM Customer Retention And Referrals For New Customers Customer Need Assessment And Acquisition Customer Development Through Personalization And Customization Customer Equity Leverage Through Cross Selling , And Up Selling.
- 13. Stages of CRM www.company.com 13 Collecting Information Stage 01 Storing Information Stage 02 Accessing Information Stage 03 Analyzing Customer Behavior Stage 04 Marketing More Effectively Stage 05 Enhancing The Customer Experience Stage 06
- 14. CRM Components www.company.com 14 Staff Customer Various System Customer Interaction Center Self-Serve Channels Customer Sales Customer Marketing Customer Field Service Customer Service Customer Analysis & Reporting
- 15. Process of E-CRM www.company.com 15 Customer Support Customer Satisfaction Multi-Channel Service Request Management Satisfaction Inquiry Sales Department Mobile Client SFA Sales Document Generation Planning Prospects Management & Sales Action Sales Administration Customers Phone Mail Web Visit E-mail Fax Call Center Marketing Department Indicators Segmentation Targeting Customer Database Workflow Analysis Customer History Actions & Alarms Management Campaign Management
- 16. CRM Process www.company.com 16 Deliver on Expectations Define Expectations Close Order Process Negotiate Support Marketing Prospecting Web Qualify Design Engineer Specify Propose Quote Collections Receivables CRM
- 17. Basic CRM and Enhanced CRM WWW.COMPANY.COM 17 Support Lead Prospect Quality Meet Repurchase Service Delivery Order Quote sale Get Quote @
- 18. CRM Capabilities www.company.com 18 • Run campaigns • Generate leads • Form a database • Manage cases • Conduct trainings • Provide service • Develop knowledge base. • Track opportunities • Assign leads • Qualify leads • Convert leads • Deliver products • Produce invoices 01 02 03 04 CRM
- 19. CRM Dashboard (Pipeline by Sales Stage) www.company.com 19 $24,070,000,00 $11,830,000,00 $18,030,000,00 $7,090,000,00 $36,020,000,00 Total Quality Develop Propose Close This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable.
- 20. CRM Dashboard (Actual Vs. Target Revenue) www.company.com 20 $470.0 $1.0 $700.0 $371.0 Actual Target This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 21. www.company.com Time for a break! Let’s Have a Break, We'll Come Back After 15 Minutes
- 22. CRM Dashboard (Opportunity by Rating) www.company.com 22 Count All Opportunity 20 28 42 10 30 50 Cold Hot Warm Rating My Open Opportunity This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03
- 23. CRM Dashboard (Current Lead Status) www.company.com 23 0 5 10 15 20 25 30 35 Carol Doe Tom Parker Peter Smith Tony John John Clark Jonson Carol New Assigned In Process Converted Recycled
- 24. CRM Dashboard (Leads by Source) www.company.com 24 8% 12% 62% 18% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Advertisement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Email campaign This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Exhibition This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Online site
- 25. CRM Dashboard (Deals by Expected Close Date) www.company.com 25 Deals By Expected Close Date 30 25 20 15 10 5 0 Jan Feb Mar 25% 20% 15% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03
- 26. CRM Dashboard (Lead Acquisition & Deal Acquisition) 26 www.company.com Lead Acquisition 60 Day 90 Day 30 Day This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 10 Touched Leads 20% Deal Acquisition 60 Day 90 Day 30 Day This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 20 New Deals 40%
- 27. 0 5 10 15 20 25 30 35 40 45 50 Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Customer 6 Customer 7 Customer 8 Customer 9 Customer 10 Top Customers CRM Dashboard (Top Customers) www.company.com 27
- 28. CRM Dashboard Template www.company.com 28 Open tickets 15% Closed tickets 8% New orders 20% New clients 35% 0 1 2 3 4 5 6 7 8 9 10 Sun Mon Tue Wed Thu Fri Sat Week Income
- 29. CRM Dashboard (KPIs) www.company.com 29 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 0 10 20 30 40 50 60 70 80 90 100 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 2015 2016 2017 Acquisition K K K K K K K K K K K 0 10 20 30 40 50 60 70 80 90 100 14-Aug 15-Aug 16-Aug 17-Aug 2015 2016 2017 Revenue 55% 15% 10% 5% Subscriber 1 Subscriber 2 Subscriber 3 Subscriber 4 Active Subscribers
- 30. CRM (Sales Rep Dashboard) www.company.com 30 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 90% 10% 90-Proposal 10-Negotiation Opportunities Est. Close Next 25 Days Actual vs Goal 0 200 400 600 800 1 2 3 4 Sum(Actual Money) ($) Sum(Target Money) ($) Opp Duration by Pipeline 5-Negotiation 4-Proposal 1-Identity 2-Qualification 3-Develop 65 58 47 35 20 01 02 03 04 05
- 31. CRM Dashboard (Project Management) www.company.com 31 35% 25% 20% 15% 5% Crime Horror Adventure Fact Children's Books Project Types Project Types Total Projects 32 Projects On Hold 10 Overdue Projects 5 Available Resources 30% Schedule 70 Project Size 45% 25% 15% 10% 5% X Large Large Medium Small X Small
- 32. CRM Dashboard (Sales Dashboard Template) www.company.com 32 Month Over Month Closing Trend This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Lead Owner Breakdown This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sales by product March 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Lead Ownership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 0% 50% 100% Lost Converted Open Jeff Smith Peter Clark John Daniel $0.0 $1.0 $2.0 $3.0 $4.0 $5.0 $6.0 $7.0 $8.0 $9.0 $10.0 Product A Product B Product C Product D Product E Revenue Profit Quanity 75% 15% 10% Jeff Smith John Daniel Peter Clark $0.0 $1.0 $2.0 $3.0 $4.0 $5.0 $6.0 $7.0 $8.0 $9.0 $10.0 Q1 Q2 Q3 Q4 Product A Product B Product C Product D 2017
- 33. CRM Dashboard (This Year Sales Vs. Last Year Sales) www.company.com 33 $0 $10 $20 $30 $40 $50 $60 $70 $80 $90 $100 Jan Feb Mar Apr May Jun Jul Aug This Year Sales Last Year Sales K K K K K K K K K K K Sales Given in Fiscal Month
- 34. CRM (Marketing Dashboard) www.company.com 34 Leads This Week (Query) Target (30) Leads Per Week $0 $10 $20 $30 $40 $50 $60 $70 $80 $90 $100 1 Week 2 Week 3 Week 4 Week 10 20 30 40 50 60 70 80 90 43%
- 35. CRM Dashboard (Intranet Dashboard) www.company.com 35 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Events Count This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Page Views This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Country This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Page Views 2015 2016 2017 40k 30k 20k 10k 0k 2015 2016 2017 0k 20k 30k 0 2 4 6 8 10 2015 2016 2017 Country 1 Country 2 Country 3 4/2016 6/2016 2/2017 65% 20% 15%
- 36. Our Charts
- 37. 37 Stacked Column 8 14 19 21 22 23 24 26 28 11 15 17 24 26 32 33 35 39 0 10 20 30 40 50 60 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Product 1 Product 2 Profit (Million dollars) www.company.com
- 38. 38 Stacked Line Chart www.company.com 0 20 40 60 80 100 120 2010 2011 2012 2013 2014 2015 2016 2017 Profit (In Dollars) Product 1 Product 2 97
- 39. 39 Pie Chart www.company.com This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 04 15% 25% 5% 55%
- 40. 40 Stacked Bar 90 65 -70 -40 55 79 -60 -30 -100 -90 -80 -70 -60 -50 -40 -30 -20 -10 0 10 20 30 40 50 60 70 80 90 100 Unit Count Product 1 Product 2 (In Percentage) www.company.com
- 41. 41 Area Stacked 0 5 10 15 20 25 30 35 40 45 50 Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan Product 1 Product 2 Year(2017) Profit (In Percentage) www.company.com
- 42. 42 Scatter Chart 40 80 20 35 50 70 65 55 10 20 30 40 50 60 70 80 90 100 10 20 30 40 50 In Percentage Profit (In Sales) www.company.com
- 43. 43 Open High Low Closewww.company.com 0 10 20 30 40 50 60 70 0 20 40 60 80 100 120 140 160 01/05/2017 01/06/2017 01/07/2017 01/08/2017 01/09/2017 Volume Open Low High Close Volume Close
- 44. 44 Rader Chart www.company.com 0 5 10 15 20 25 30 35 05/02/2017 05/06/2017 05/07/2017 04/09/2017 05/11/2017 05/12/2017 Category 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Category 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 45. 45 Combo Chart www.company.com 0 10 20 30 40 50 60 70 80 90 100 2014 2015 2016 2017 Product 1 Product 2 Product 3 Profit (In Thousand)
- 47. www.company.com 47 Our Mission • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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- 49. www.company.com 49 About Us • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
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- 52. www.company.com Quotes MOTIVATION Is Man Your DREAMS Put On Work Clothes. Benjamin Franklin
- 53. Dashboard www.company.com 53 This slide is 100% editable. 32% This slide is 100% editable. 25% This slide is 100% editable. 28% This slide is 100% editable. 30% This slide is 100% editable. 40% This slide is 100% editable. 45% 01 02 03
- 55. www.company.com 55 2012 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline Start 16 January 20 March 19 October 2013 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 56. www.company.com 56 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline End 14 August 10 July 16 May
- 57. Post It Notes www.company.com 57 01 03 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03
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- 60. Target This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03
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- 66. Hierarchy www.company.com 66 This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. Sam John Finance John Doe Marketing Peter Clark Director Anita Smith Sales Marry Carol Developer Jane Doe Designer Peter Smith CEO
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- 70. Thank you Address # street number, city, state Email Address: emailaddress@123.com Contact Numbers: 0123456789