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Quality Management
System
Your Company Name
1
Content
Quality Control
✓ Control Chart
✓ Quality Maintenance Checklist
Cost of Quality
✓ Costs of Quality
✓ Quality cost report
Data Analysis
✓ Root Cause Analysis
✓ Opportunity Analysis
✓ Timeline Analysis
✓ Force Field Analysis
✓ SIPOC Analysis
✓ Five Why Analysis
✓ FMEA Analysis
✓ Musts & Wants
Tools of Quality Management
✓ Pareto Chart
✓ Flow diagram
✓ Fishbone diagram
Principles & Certification
✓ General principles of TQM
✓ ISO Certification
Introduction
✓ TQM Pyramid
✓ TQM Model
✓ Elements of Quality Management
✓ Determinants of Product/ service
Quality
✓ Importance of Good Quality
✓ Consequences of Poor Quality
2
Introduction
Elements of Quality
Management
Consequences of Poor
Quality
TQM Model Importance of Good
Quality
TQM Pyramid Determinants of Good
Quality
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4
TQM Pyramid
TQM
Culture
Leadership
Involvement
Process Quality
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Customer Driven
Values empowerment Continuous
Improvement
Rewards and Recognition Training, Teams,
Awareness Empowerment, Partnership
Measurement Information SPC, Cost of Quality,
Documentation, Reporting, Testing, Tools,
Prevention
Ownership Management Support Mission
planning vision
This Pyramid Shows The
Key Steps An Organization
Has To Follow To Achieve
The Optimal Quality Levels.
You Can Alter These Steps
As Per Your Requirements.
TQM Model
TQM
Continuous
Improvement
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Customer Focus
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Process
Management
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Process
Improvement
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Planning Process
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Total
Involvement
5
Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per
your needs.
Customer Focus In TQM
6
Option 1 Option 2 Option 3 Option 4 Option 5 Option 6
Planning Process In TQM
7
2015 2016 2017 2018
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Process Management In TQM
8
2014
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2015
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2017
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2016
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2018
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Business Process
Improvement
Quality Improvement Team
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Total Participation
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Systematic Problem Solving Focus
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Statistical Quality Control
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Customer Focus
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Involvement Of People
This principle recognizes that
an organization is nothing
without its staff.
That their abilities should be
used to full effect for business
success.
10
TQM Elements
11
Continuous
Improvement
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Competitive
Benchmarking
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Employee
Empowerment
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Team
Approach
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Determinants Of Product Quality
Product Quality
Performance Characteristics of the Product
Reliability Performance Consistency
Durability Resistance and Long Life of the Product
Evaluation Evaluation of Quality & Reputation
Safety Injury Risk
Aesthetics Design, Touch, Taste, Fitting, Finishing
Special Features Some Additional Features
12
Determinants Of Service Quality
Determinants Qualities Required
Reliability Consistency of performance and dependability
Responsiveness Willingness or readiness of employee
Competence Required skills and knowledge
Access Approachability and ease of contact
Courtesy Politeness,respect,consideration,friendliness
Communication Keeping customer informed
Credibility Trustworthiness,believability,honesty
Security Freedom from danger, risk or doubt
Understanding/knowing customer Understand the customer’s needs
Tangibles Physical evidence of the service
13
Importance Of Good Quality
Improved Quality
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Increased Profit
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Product
Liability
Company
Reputation
Higher
Productivity
Higher
Price
14
Consequences Of Poor Quality
15
Lost
Revenue
Lost
Productivity
Lost
Customers
Lower
Profits
Increased
Costs
Damaged
Brand
Quality Gap: High Cost Of Failure
Poor Quality = Increased Business Risk
Principles & Certification
TQM Principles
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ISO Certification
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TQM Principles
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Customer Focus
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Leadership
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Process Approach
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Involvement of People
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Supplier Relationship
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Decision Making
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Strategic Approach
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Continual Improvement
Principles
17
ISO Certificate
ISO
Certification
ISO-9001
✓ Helps Organization to produce Desired Outcome
✓ Ensures Ongoing Controls
✓ Enhance Customer Satisfaction by meeting Customer
requirement
ISO: 14001
✓ Helps Organization to reduce waste handling
cost
✓ Enhance branding of Organization
✓ Increases profitability by saving energy
ISO-27001
✓ Manages and minimizes risk exposure
✓ Helps you to comply with other regulations
✓ Provide you with a competitive advantage
ISO-22301
✓ Flexibility during disruptions
✓ Competitive advantage
✓ Cost savings
✓ Maintain optimum client delivery level
ISO-29990
✓ Competitive advantage
✓ Helps in establishing company quality model
✓ Increases market presence
✓ Global marketability
18
We have listed down the
major certifications wrt to
the quality standards
which an organization
can attain. You can
choose the relevant one
and grey out the rest.
Tools Of Quality Management
Pareto Chart
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Fishbone Diagram
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Flow Chart
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Pareto Chart
0%
2%
4%
6%
8%
10%
12%
0
2
4
6
8
10
12
0 1 2 3 5 4 5
Obesrvation
Number
Of
Defects
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20
common tool used in ensuring
quality standard in the
products. Pareto chart would
help in indicating the
percentage of defects occurred
over a period of few
observations. This would be
help in estimating whether over
a time period the defects are
reducing or not
Start
Define Collection
Elements
Specification
Required
Define
specification
Create Collection
Plans
Create Quality
Results
Report and
analyze results
Perform
Transaction
Stop
Yes
No
Flow Chart
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common tool used in ensuring
Flow chart is another tool used
in maintain quality standards.
This helps in creating a flow for
the activities to be followed.
We have given an example,
you can edit these data points
as per your requirements.
Fishbone Diagram-cause/Effect Relationship
Cause 1
Cause 2
Cause 3
Cause 4 Cause 6
Cause 5
Cause 7
Cause 8
Cause 9 Cause 11
Cause 10 Cause 12
Problem Quality
/ Feature
Description 1 Description 2 Description 3
Description 1 Description 2 Description 3
22
Below is the fishbone diagram
establishing a cause effect
relationship indicating the
effect various causes might
have on the product/ service
quality. You can list down the
causes and there effect in the
below diagram as per your
requirements
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Data &
Analysis
Root Cause Analysis
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Force Field Analysis
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Opportunity Analysis
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SIPOC Analysis
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Timeline Analysis
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FMEA Analysis
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FMEA
Root Cause Analysis (1/2)
Effect
Material
Cause
Cause
Measurement Machine
Cause
Management
Cause
Cause
Man
Cause
Method
24
establishing a cause-effect
relationship wherein you will list
down the causes of the defects
and the effect it will have on
the final offering. We have
listed down 6 broad categories
to figure out the causes, you
can edit these as per your
requirements.
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Root Cause Analysis (2/2)
20%
Weight
Cause 1
30%
Weight
Cause 2
40%
Weight
Cause 3
50%
Weight
Cause 4
20%
Weight
Cause 5
What
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How
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Who
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When
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Status
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Possible Cause
25
This analysis helps in
establishing a cause-effect
relationship wherein you will list
down the causes of the defects
and the effect it will have on
the final offering. We have
listed down 6 broad categories
to figure out the causes, you
can edit these as per your
requirements.
Opportunity Analysis
Goals
Importance Ability to Complete
Low Medium High Low Medium High
Description
Description
Description
Description
Description
Description
26
This Specify the
opportunities in the below
table wrt to quality and also
mention their importance
and the ability of the
company to complete the
same.
Timeline Analysis
Yield
Units
125 204 238 338 423 520
Process Change
93.5% 95% 98% 98% 91% 91%
JAN FEB MAR APR MAY JUNE
27
Provide a timeline for the
completion of units
manufactured on a
monthly basis. This
would help in estimating
whether or not we are
meeting the targets
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Example 01
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Example 03
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Example 01
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Example 03
Force Field Analysis
Restricting Force
Driving Force
Problem
Needs to be
solved
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Example 02
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Example 02
28
Mention below the
driving and
restraining forces in
achieving the
milestones set by the
firm.
SIPOC Analysis
29
Process Project Name
Date
Prepared by
Notes
Suppliers Inputs Process Outputs Customers
Provider I/P description I/P Requirements
See High Level
Process Steps
Below
O/P Description O/P Requirements Recipient of output
Start
Boundary
End
Boundary
Step 1 Step 2 Step 3 Step 4 Step 5
This analysis is used to
document a business
process from beginning
to end. It provides a high
level overview of the
process.
5 Why Analysis
1st WHY?
2nd WHY?
3rd WHY?
4th WHY?
5th WHY?
Problem / Defect
Answer What Caused The
Specific Situation
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Answer Why The Problem
Wasn’t Detected
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Answer What
System Failed
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30
Below is a table showing a
problem with its various root
causes. You have list down
the defect and with the help
of below analysis table
arrive at the root cause of
the problem in order to
rectify the same.
Failure Mode Effect Analysis (FMEA)
Failure Modes Effects Analysis(FMEA)
Calculation of Risk Preference Number (RPN)
Failure
Mode
Severity
(1-lowest,10-highest)
Probability of
occurrence
(1-lowest,10-highest)
Probability of
detection (1-
lowest,10-highest)
RPN
A 5 7 4 140
B 6 3 5 90
C 4 5 2 40
Since A has highest priority as it has highest RPN value
FMEA
31
FMEA) is a step-by-step
approach for identifying all
possible failures in a design, a
manufacturing or assembly
process, or a product or
service. RPN helps in
indicating the failures which
have high risk impact. The
one’s with high RPN are given
priority.
Musts & Wants
Must have Want to have
Must covers all those key inputs which are
essential for an effective solution
Wants covers those non essential inputs which
you want to include
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Cost Of Quality
33
Cost of
Quality
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Quality Cost
Report
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Quality Cost Report
Comparison
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Cost Of Quality
Cost of Conformance Cost of Non-Conformance
Prevention Cost
The cost of any action taken to
investigate ,prevent or reduce
the risk of a non conformity
Internal Failure Cost
The cost incurred when
products and services do not
conform to specification
Appraisal Cost
The cost associated with measuring
,checking or evaluating products or
services to assure conformance to
quality requirements
External Failure Cost
The cost incurred when products
and services do not conform to
specification
34
Below slide indicates
the four broad
categories of quality
cost which have an
impact on the
company performance.
Quality Cost Report
Types of Cost Quality Cost Percentage of sales
Prevention Cost
Type 1 35,000
10%
Type 2 10,000 45,000
Appraisal Cost
Type 1 20,000
2.7%
Type 2 30,000 50,000
Internal Failure Cost
Type 1 50,000
5%
Type 2 12,000 62,000
External Failure Cost
Type 1 25,000
7%
Type 2 30,000 55,000
35
On the basis of various
costs, a quality cost
report is prepared
which comprises of the
amount each cost has
on the overall product.
Quality Cost Report (Comparison)
Year 1 Year 2
Amount Percent Amount Percent
Prevention Cost 00.00 00.00 00.00 00.00
Appraisal Cost 00.00 00.00 00.00 00.00
Internal Failure
Cost
00.00 00.00 00.00 00.00
External Failure
Cost
00.00 00.00 00.00 00.00
Total Quality
Cost
00.00 00.00 00.00 00.00
Total Sales 20,000 25% 10,000 15%
36
37
Quality Control
Quality Maintenance
Check sheet
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Quality Maintenance
Check List
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Control
Chart
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0
1
2
3
4
5
6
7
8
9
10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Defect
Rate
Months
Anatomy of Control Chart
C
UCL
Upper control limit
Lower control limit
Process
Improvement
LCL
Center line
Unstable trend
Process
change
Quality
Control Chart
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38
We have created a control
chart which specifies the
defect rate along with their
control limits. This would
help in controlling the
defects in the product and
ensure good quality.
Quality Cost Report (Comparison)
Defect type/event
Occurrence
Description
01
Description
02
Description
03
Description
04
Description
05
Description
06
Description
07
Description
08
Description
09 Total
Dates
Sunday 0
Monday 9 1 13
Tuesday 3 6
Wednesday 8 4 6 2 20
Thursday 6 11
Friday 3 4 4
Saturday 10 1 0
Total 20 5 10 9 8 7 6 4 5 74
Name of data recorder
Location
Data collection date
39
This is a table highlighting
the defects found and their
count. This would help in
estimating the numbers of
defects occurring on a daily
basis so that corrective
actions can be implemented
instantly.
Quality Management Dashboard
Scope
This section reference any standard and guideline
that will be used on the project ,and addresses
how compliance with these standards and
guidelines will be determined and to which project
deliverable they will apply. The project
deliverables are then evaluated against these
criteria before they are formally approved
Review and Audit Plan
This section specifies the schedule,
resources and methods to be used in
conducting project review and audits
Purpose and Overview
Provide an overview of the process you plan
to plan to employ to manage quality,
describing the items below at a high level
Include a problem definition or statement and
any relevant background information
Metrics and Tools
This section describe the product and
project and process metrics that will be
captured and mentioned for project and
any tools that will be used to do so
Describe who will be involved in the quality
management process. What roles and teams
will be required? If so how often
Roles and Responsibilities
Corrective Plan
Provide a high level description of planned
procedure used to prevent ,track or resolve
problems or issues identified in project processes
detected in QA reviews of this project or previous
similar projects. Use an error report form
40
4
3
5
6
7
8
9
It’s
Coffee Time
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Just right click and replace image.
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42
Charts And
Graphs
Line Chart
✓ Product 01 ✓ Product 02
0
10
20
30
40
50
60
70
80
90
100
JAN FEB MAR APR MAY JUN JULY AUG SEP OCT NOV DEC
Profit
(In
Thousands)
92%
80%
43
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Donut Pie Chart
40%
20%
30%
10%
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Stacked Line With Marker
0
5
10
15
20
25
30
35
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Profit
(In
Thousands)
30%
✓ Product 01
45
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Clustered Bar
0 10 20 30 40 50 60 70 80 90 100
Q1
Q2
Q3
Q4
Unit Count
✓ Product 01 ✓ Product 02 ✓ Product 03
46
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Clustered Column
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changes automatically based on data. Just left
click on it and select “Edit Data”.
15
32
48
40
0
10
20
30
40
50
Jan Feb Mar Apr
Profit
(In
percentage)
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changes automatically based on data. Just left
click on it and select “Edit Data”.
40
30
25
45
0
10
20
30
40
50
Jan Feb Mar Apr
Profit
(In
percentage)
✓ Product 01 ✓ Product 02
47
Scatter Chart
20
60
30
40
75
55
80
90
10
20
30
40
50
60
70
80
90
100
10 20 30 40 50
Profit
(In
Sales)
✓ Product 01 ✓ Product 02
In Percentage
48
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Stacked Column
6 9
14 17
22 25 27 30 34
9
15
17
23
25
29
34
36
39
0
10
20
30
40
50
60
70
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09
Profit
(Million
dollars)
✓ Product 01 ✓ Product 02
49
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Filled Rader
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✓ Product 01
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✓ Product 02
0
5
10
15
20
25
30
35
02-05-2017
07-05-2017
12-05-2017
16-05-2017
22-05-2017
50
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Stock Chart
High
Low
Volume
0
10
20
30
40
50
60
70
05-06-2017 06-06-2017 07-06-2017 08-06-2017 09-06-2017
Close
Open
✓ Product 01
51
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Additional
Slides
53
Our
Vision
Vision
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Mission
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About Us
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Comparison
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Quotes
Opportunity is missed by most
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…Thomas Edison
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Dashboard
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Quality Management System Powerpoint Presentation Slide

  • 2. Content Quality Control ✓ Control Chart ✓ Quality Maintenance Checklist Cost of Quality ✓ Costs of Quality ✓ Quality cost report Data Analysis ✓ Root Cause Analysis ✓ Opportunity Analysis ✓ Timeline Analysis ✓ Force Field Analysis ✓ SIPOC Analysis ✓ Five Why Analysis ✓ FMEA Analysis ✓ Musts & Wants Tools of Quality Management ✓ Pareto Chart ✓ Flow diagram ✓ Fishbone diagram Principles & Certification ✓ General principles of TQM ✓ ISO Certification Introduction ✓ TQM Pyramid ✓ TQM Model ✓ Elements of Quality Management ✓ Determinants of Product/ service Quality ✓ Importance of Good Quality ✓ Consequences of Poor Quality 2
  • 3. Introduction Elements of Quality Management Consequences of Poor Quality TQM Model Importance of Good Quality TQM Pyramid Determinants of Good Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3
  • 4. 4 TQM Pyramid TQM Culture Leadership Involvement Process Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Driven Values empowerment Continuous Improvement Rewards and Recognition Training, Teams, Awareness Empowerment, Partnership Measurement Information SPC, Cost of Quality, Documentation, Reporting, Testing, Tools, Prevention Ownership Management Support Mission planning vision This Pyramid Shows The Key Steps An Organization Has To Follow To Achieve The Optimal Quality Levels. You Can Alter These Steps As Per Your Requirements.
  • 5. TQM Model TQM Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Planning Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Involvement 5 Below is the TQM model showing the various aspects undertaken to ensure the quality standards. You can alter these aspects as per your needs.
  • 6. Customer Focus In TQM 6 Option 1 Option 2 Option 3 Option 4 Option 5 Option 6
  • 7. Planning Process In TQM 7 2015 2016 2017 2018 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 8. Process Management In TQM 8 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 9. 9 Business Process Improvement Quality Improvement Team This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Participation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Systematic Problem Solving Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Quality Control This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 10. Involvement Of People This principle recognizes that an organization is nothing without its staff. That their abilities should be used to full effect for business success. 10
  • 11. TQM Elements 11 Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competitive Benchmarking This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Employee Empowerment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 12. Determinants Of Product Quality Product Quality Performance Characteristics of the Product Reliability Performance Consistency Durability Resistance and Long Life of the Product Evaluation Evaluation of Quality & Reputation Safety Injury Risk Aesthetics Design, Touch, Taste, Fitting, Finishing Special Features Some Additional Features 12
  • 13. Determinants Of Service Quality Determinants Qualities Required Reliability Consistency of performance and dependability Responsiveness Willingness or readiness of employee Competence Required skills and knowledge Access Approachability and ease of contact Courtesy Politeness,respect,consideration,friendliness Communication Keeping customer informed Credibility Trustworthiness,believability,honesty Security Freedom from danger, risk or doubt Understanding/knowing customer Understand the customer’s needs Tangibles Physical evidence of the service 13
  • 14. Importance Of Good Quality Improved Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Increased Profit This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product Liability Company Reputation Higher Productivity Higher Price 14
  • 15. Consequences Of Poor Quality 15 Lost Revenue Lost Productivity Lost Customers Lower Profits Increased Costs Damaged Brand Quality Gap: High Cost Of Failure Poor Quality = Increased Business Risk
  • 16. Principles & Certification TQM Principles This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ISO Certification This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 16
  • 17. TQM Principles This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Leadership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Involvement of People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Supplier Relationship This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Decision Making This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Strategic Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Continual Improvement Principles 17
  • 18. ISO Certificate ISO Certification ISO-9001 ✓ Helps Organization to produce Desired Outcome ✓ Ensures Ongoing Controls ✓ Enhance Customer Satisfaction by meeting Customer requirement ISO: 14001 ✓ Helps Organization to reduce waste handling cost ✓ Enhance branding of Organization ✓ Increases profitability by saving energy ISO-27001 ✓ Manages and minimizes risk exposure ✓ Helps you to comply with other regulations ✓ Provide you with a competitive advantage ISO-22301 ✓ Flexibility during disruptions ✓ Competitive advantage ✓ Cost savings ✓ Maintain optimum client delivery level ISO-29990 ✓ Competitive advantage ✓ Helps in establishing company quality model ✓ Increases market presence ✓ Global marketability 18 We have listed down the major certifications wrt to the quality standards which an organization can attain. You can choose the relevant one and grey out the rest.
  • 19. Tools Of Quality Management Pareto Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Fishbone Diagram This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Flow Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 19
  • 20. Pareto Chart 0% 2% 4% 6% 8% 10% 12% 0 2 4 6 8 10 12 0 1 2 3 5 4 5 Obesrvation Number Of Defects This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 20 common tool used in ensuring quality standard in the products. Pareto chart would help in indicating the percentage of defects occurred over a period of few observations. This would be help in estimating whether over a time period the defects are reducing or not
  • 21. Start Define Collection Elements Specification Required Define specification Create Collection Plans Create Quality Results Report and analyze results Perform Transaction Stop Yes No Flow Chart ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 21 common tool used in ensuring Flow chart is another tool used in maintain quality standards. This helps in creating a flow for the activities to be followed. We have given an example, you can edit these data points as per your requirements.
  • 22. Fishbone Diagram-cause/Effect Relationship Cause 1 Cause 2 Cause 3 Cause 4 Cause 6 Cause 5 Cause 7 Cause 8 Cause 9 Cause 11 Cause 10 Cause 12 Problem Quality / Feature Description 1 Description 2 Description 3 Description 1 Description 2 Description 3 22 Below is the fishbone diagram establishing a cause effect relationship indicating the effect various causes might have on the product/ service quality. You can list down the causes and there effect in the below diagram as per your requirements This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 23. 23 Data & Analysis Root Cause Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Force Field Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Opportunity Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. SIPOC Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. FMEA Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. FMEA
  • 24. Root Cause Analysis (1/2) Effect Material Cause Cause Measurement Machine Cause Management Cause Cause Man Cause Method 24 establishing a cause-effect relationship wherein you will list down the causes of the defects and the effect it will have on the final offering. We have listed down 6 broad categories to figure out the causes, you can edit these as per your requirements. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 25. Root Cause Analysis (2/2) 20% Weight Cause 1 30% Weight Cause 2 40% Weight Cause 3 50% Weight Cause 4 20% Weight Cause 5 What This slide is 100% editable. Adapt it to your needs and capture your audience's attention. How This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Who This slide is 100% editable. Adapt it to your needs and capture your audience's attention. When This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Status This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Possible Cause 25 This analysis helps in establishing a cause-effect relationship wherein you will list down the causes of the defects and the effect it will have on the final offering. We have listed down 6 broad categories to figure out the causes, you can edit these as per your requirements.
  • 26. Opportunity Analysis Goals Importance Ability to Complete Low Medium High Low Medium High Description Description Description Description Description Description 26 This Specify the opportunities in the below table wrt to quality and also mention their importance and the ability of the company to complete the same.
  • 27. Timeline Analysis Yield Units 125 204 238 338 423 520 Process Change 93.5% 95% 98% 98% 91% 91% JAN FEB MAR APR MAY JUNE 27 Provide a timeline for the completion of units manufactured on a monthly basis. This would help in estimating whether or not we are meeting the targets This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 28. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 03 Force Field Analysis Restricting Force Driving Force Problem Needs to be solved This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Example 02 28 Mention below the driving and restraining forces in achieving the milestones set by the firm.
  • 29. SIPOC Analysis 29 Process Project Name Date Prepared by Notes Suppliers Inputs Process Outputs Customers Provider I/P description I/P Requirements See High Level Process Steps Below O/P Description O/P Requirements Recipient of output Start Boundary End Boundary Step 1 Step 2 Step 3 Step 4 Step 5 This analysis is used to document a business process from beginning to end. It provides a high level overview of the process.
  • 30. 5 Why Analysis 1st WHY? 2nd WHY? 3rd WHY? 4th WHY? 5th WHY? Problem / Defect Answer What Caused The Specific Situation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Answer Why The Problem Wasn’t Detected This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Answer What System Failed This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 30 Below is a table showing a problem with its various root causes. You have list down the defect and with the help of below analysis table arrive at the root cause of the problem in order to rectify the same.
  • 31. Failure Mode Effect Analysis (FMEA) Failure Modes Effects Analysis(FMEA) Calculation of Risk Preference Number (RPN) Failure Mode Severity (1-lowest,10-highest) Probability of occurrence (1-lowest,10-highest) Probability of detection (1- lowest,10-highest) RPN A 5 7 4 140 B 6 3 5 90 C 4 5 2 40 Since A has highest priority as it has highest RPN value FMEA 31 FMEA) is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, or a product or service. RPN helps in indicating the failures which have high risk impact. The one’s with high RPN are given priority.
  • 32. Musts & Wants Must have Want to have Must covers all those key inputs which are essential for an effective solution Wants covers those non essential inputs which you want to include This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 32
  • 33. Cost Of Quality 33 Cost of Quality This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Quality Cost Report This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Quality Cost Report Comparison This slide is 100%editable. Adapt it to your needs and capture your audience’s attention.
  • 34. Cost Of Quality Cost of Conformance Cost of Non-Conformance Prevention Cost The cost of any action taken to investigate ,prevent or reduce the risk of a non conformity Internal Failure Cost The cost incurred when products and services do not conform to specification Appraisal Cost The cost associated with measuring ,checking or evaluating products or services to assure conformance to quality requirements External Failure Cost The cost incurred when products and services do not conform to specification 34 Below slide indicates the four broad categories of quality cost which have an impact on the company performance.
  • 35. Quality Cost Report Types of Cost Quality Cost Percentage of sales Prevention Cost Type 1 35,000 10% Type 2 10,000 45,000 Appraisal Cost Type 1 20,000 2.7% Type 2 30,000 50,000 Internal Failure Cost Type 1 50,000 5% Type 2 12,000 62,000 External Failure Cost Type 1 25,000 7% Type 2 30,000 55,000 35 On the basis of various costs, a quality cost report is prepared which comprises of the amount each cost has on the overall product.
  • 36. Quality Cost Report (Comparison) Year 1 Year 2 Amount Percent Amount Percent Prevention Cost 00.00 00.00 00.00 00.00 Appraisal Cost 00.00 00.00 00.00 00.00 Internal Failure Cost 00.00 00.00 00.00 00.00 External Failure Cost 00.00 00.00 00.00 00.00 Total Quality Cost 00.00 00.00 00.00 00.00 Total Sales 20,000 25% 10,000 15% 36
  • 37. 37 Quality Control Quality Maintenance Check sheet This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Maintenance Check List This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Control Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 38. 0 1 2 3 4 5 6 7 8 9 10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Defect Rate Months Anatomy of Control Chart C UCL Upper control limit Lower control limit Process Improvement LCL Center line Unstable trend Process change Quality Control Chart ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 38 We have created a control chart which specifies the defect rate along with their control limits. This would help in controlling the defects in the product and ensure good quality.
  • 39. Quality Cost Report (Comparison) Defect type/event Occurrence Description 01 Description 02 Description 03 Description 04 Description 05 Description 06 Description 07 Description 08 Description 09 Total Dates Sunday 0 Monday 9 1 13 Tuesday 3 6 Wednesday 8 4 6 2 20 Thursday 6 11 Friday 3 4 4 Saturday 10 1 0 Total 20 5 10 9 8 7 6 4 5 74 Name of data recorder Location Data collection date 39 This is a table highlighting the defects found and their count. This would help in estimating the numbers of defects occurring on a daily basis so that corrective actions can be implemented instantly.
  • 40. Quality Management Dashboard Scope This section reference any standard and guideline that will be used on the project ,and addresses how compliance with these standards and guidelines will be determined and to which project deliverable they will apply. The project deliverables are then evaluated against these criteria before they are formally approved Review and Audit Plan This section specifies the schedule, resources and methods to be used in conducting project review and audits Purpose and Overview Provide an overview of the process you plan to plan to employ to manage quality, describing the items below at a high level Include a problem definition or statement and any relevant background information Metrics and Tools This section describe the product and project and process metrics that will be captured and mentioned for project and any tools that will be used to do so Describe who will be involved in the quality management process. What roles and teams will be required? If so how often Roles and Responsibilities Corrective Plan Provide a high level description of planned procedure used to prevent ,track or resolve problems or issues identified in project processes detected in QA reviews of this project or previous similar projects. Use an error report form 40
  • 41. 4 3 5 6 7 8 9 It’s Coffee Time This is a representative image, and should be replaced by your own image. Just right click and replace image. 41
  • 43. Line Chart ✓ Product 01 ✓ Product 02 0 10 20 30 40 50 60 70 80 90 100 JAN FEB MAR APR MAY JUN JULY AUG SEP OCT NOV DEC Profit (In Thousands) 92% 80% 43 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 44. Donut Pie Chart 40% 20% 30% 10% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 44 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 45. Stacked Line With Marker 0 5 10 15 20 25 30 35 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Profit (In Thousands) 30% ✓ Product 01 45 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 46. Clustered Bar 0 10 20 30 40 50 60 70 80 90 100 Q1 Q2 Q3 Q4 Unit Count ✓ Product 01 ✓ Product 02 ✓ Product 03 46 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 47. Clustered Column This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 15 32 48 40 0 10 20 30 40 50 Jan Feb Mar Apr Profit (In percentage) This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 40 30 25 45 0 10 20 30 40 50 Jan Feb Mar Apr Profit (In percentage) ✓ Product 01 ✓ Product 02 47
  • 48. Scatter Chart 20 60 30 40 75 55 80 90 10 20 30 40 50 60 70 80 90 100 10 20 30 40 50 Profit (In Sales) ✓ Product 01 ✓ Product 02 In Percentage 48 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 49. Stacked Column 6 9 14 17 22 25 27 30 34 9 15 17 23 25 29 34 36 39 0 10 20 30 40 50 60 70 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Profit (Million dollars) ✓ Product 01 ✓ Product 02 49 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 50. Filled Rader This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ Product 02 0 5 10 15 20 25 30 35 02-05-2017 07-05-2017 12-05-2017 16-05-2017 22-05-2017 50 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 51. Stock Chart High Low Volume 0 10 20 30 40 50 60 70 05-06-2017 06-06-2017 07-06-2017 08-06-2017 09-06-2017 Close Open ✓ Product 01 51 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 53. 53 Our Vision Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goals This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 54. 54 Our Team ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 55. 55 About Us Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 56. Our Main Goals This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Awareness Quality Success 56
  • 57. Comparison This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Male %40 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Female %60 57
  • 58. Financial This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Million $456 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Million $512 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Million $859 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Million $659 58
  • 59. Quotes Opportunity is missed by most people because it dresses in overalls and looks like work. …Thomas Edison 59
  • 60. Dashboard This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 40% 0 100 20 10 30 40 80 90 70 60 50 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 60% 0 100 20 10 30 40 80 90 70 60 50 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 80% 0 100 20 10 30 40 80 90 70 60 50 60
  • 61. Timeline This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 2014 2015 2016 2017 61
  • 62. 01 02 03 04 ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Puzzle 62
  • 63. Our Target This is a representative image, and should be replaced by your own image. Just right click and replace image. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 63
  • 64. Location 40% USA This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 70% Brazil This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 54% India This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 45% Australia This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 64
  • 65. Venn 30% 50% 20% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 65
  • 66. Circular This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. 01 02 03 04 05 06 07 08 Text Here This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. 66
  • 67. Mind Map This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. 67
  • 68. Silhouettes 01 02 This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. 04 03 This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. 68
  • 69. Hierarchy 69 CEO Sales Manager Research Manager Marketing Director Accounts Receivable Manager Accounts Payable Manager Finance Director Customer Service Manager Operation Manager
  • 70. Bulb or Idea 70 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 03 02 01
  • 71. Magnifying Glass This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 01 02 03 04 05 06 71
  • 72. Thank You Address # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gamail.com 72