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Quality
Process And
Procedures
Your Company Name
1
Content
Cost Of Quality
▪ Costs Of Quality
▪ Quality Cost Report
Quality Control
▪ Control Chart
▪ Quality Maintenance Checklist
Data Analysis
▪ Root Cause Analysis
▪ Opportunity Analysis
▪ Timeline Analysis
▪ Force Field Analysis
▪ SIPOC Analysis
▪ Five Why Analysis
▪ FMEA Analysis
▪ Musts & Wants
Tools Of Quality Management
▪ Pareto Chart
▪ Flow Diagram
▪ Fishbone Diagram
Introduction
▪ TQM Pyramid
▪ TQM Model
▪ Elements Of Quality Management
▪ Determinants Of Product/ Service Quality
▪ Importance Of Good Quality
▪ Consequences Of Poor Quality
Principles & Certification
▪ General Principles Of TQM
▪ ISO Certification
2
Introduction
TQM Pyramid
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Determinants Of
Good Quality
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TQM Model
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Importance Of
Good Quality
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Elements Of Quality
Management
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Consequences Of
Poor Quality
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3
TQM Pyramid
TQM
Customer
Driven
Culture
Values empowerment
Continuous Improvement
Leadership
Ownership Management
Support Mission planning
vision
Involvement
Rewards and Recognition Training,
Teams, Awareness Empowerment,
Partnership Process Quality
Measurement Information SPC,
Cost of Quality, Documentation,
Reporting, Testing, Tools,
Prevention
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This Pyramid Shows The
Key Steps An
Organization Has To
Follow To Achieve The
Optimal Quality Levels.
You Can Alter These
Steps As Per Your
Requirements.
4
TQM Model
5
This Pyramid Shows The
Key Steps An
Organization Has To
Follow To Achieve The
Optimal Quality Levels.
You Can Alter These
Steps As Per Your
Requirements.
TQM
Continuous
Improvement
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Process Improvement
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Total Involvement
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Customer Focus
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Process Management
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Planning Process
Customer
Focus In
TQM
Option 1
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Option 2
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Option 3
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Option 4
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Option 5
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Option 6
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Planning Process In TQM
7
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2015 2016 2017 2018
Process Management In TQM
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2014
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2015
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2017
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2016
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2018
8
9
Quality
Improvement Team
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Total
Participation
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Customer
Focus
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Systematic Problem
Solving Focus
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Statistical
Quality Control
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Business Process Improvement
Involvement Of People
This principle recognizes that an
organization is nothing without
its staff.
That their abilities should be
used to full effect for business
success.
10
Continuous
Improvement
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Competitive
Benchmarking
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Employee
Empowerment
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Team
Approach
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TQM Elements
11
Increased Costs
Damaged Brand
Lost Customers
Lower Profits
Lost Revenue
Lost Productivity
Consequences Of Poor Quality
12
Quality Gap: High Cost Of Failure
Poor Quality = Increased Business Risk
Determinants Of Product Quality
Product Quality
Performance Characteristics of the Product
Reliability Performance Consistency
Durability Resistance and Long Life of the Product
Evaluation Evaluation of Quality & Reputation
Safety Injury Risk
Aesthetics Design, Touch, Taste, Fitting, Finishing
Special Features Some Additional Features
13
Determinants Of Service Quality
14
Determinants Qualities Required
Reliability Consistency of performance and dependability
Responsiveness Willingness or readiness of employee
Competence Required skills and knowledge
Access Approachability and ease of contact
Courtesy Politeness,respect,consideration,friendliness
Communication Keeping customer informed
Credibility Trustworthiness,believability,honesty
Security Freedom from danger, risk or doubt
Understanding/knowing
customer
Understand the customer’s needs
Tangibles Physical evidence of the service
Importance Of Good Quality
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Improved Quality Increased Profit
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Product
Liability
Higher
Productivity
Company
Reputation
Higher
Price
15
Principles & Certification
TQM Principles
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ISO Certification
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TQM Principles
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Process Approach
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Strategic Approach
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Involvement of People
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Continual Improvement
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Leadership
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Decision Making
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Customer Focus
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Supplier Relationship
Principles
17
ISO Certificate
18
ISO
Certification
ISO-9001
▪ Helps Organization to produce Desired Outcome
▪ Ensures Ongoing Controls
▪ Enhance Customer Satisfaction by meeting Customer
requirement
ISO: 14001
▪ Helps Organization to reduce waste handling cost
▪ Enhance branding of Organization
▪ Increases profitability by saving energy
ISO-27001
▪ Manages and minimizes risk exposure
▪ Helps you to comply with other regulations
▪ Provide you with a competitive advantage
ISO-22301
▪ Flexibility during disruptions
▪ Competitive advantage
▪ Cost savings
▪ Maintain optimum client delivery level
ISO-29990
▪ Competitive advantage
▪ Helps in establishing company quality model
▪ Increases market presence
▪ Global marketability
We have listed down the
major certifications wrt to
the quality standards
which an organization can
attain. You can choose
the relevant one and grey
out the rest.
Tools Of Quality Management
19
Pareto Chart
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Fishbone Diagram
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Flow Chart
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Pareto Chart
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20
0%
2%
4%
6%
8%
10%
12%
0
1
2
3
4
5
6
7
8
9
10
0 1 2 3 5 4 5
Number
Of
Defects
Obesrvation
This is one of the most common
tool used in ensuring quality
standard in the products. Pareto
chart would help in indicating
the percentage of defects
occurred over a period of few
observations. This would be
help in estimating whether over
a time period the defects are
reducing or not
Flow Chart
21
Yes
No
Define Collection
Elements
Define
Specification
Start
Specification
Required
Create Collection
Plans
Create Quality
Results
Report And
Analyze Results
Perform
Transaction
Stop
Yes
No
Flow chart is another tool
used in maintain quality
standards. This helps in
creating a flow for the
activities to be followed. We
have given an example, you
can edit these data points as
per your requirements.
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Fishbone Diagram-Cause/Effective Relationship
22
Cause 1
Cause 2
Cause 3
Cause 4 Cause 6
Cause 5
Cause 7
Cause 8
Cause 9 Cause 11
Cause 10 Cause 12
Description 1 Description 2 Description 3
Description 4 Description 5 Description 6
Problem Quality
/ Feature
Below is the fishbone
diagram establishing a
cause effect relationship
indicating the effect various
causes might have on the
product/ service quality. You
can list down the causes and
there effect in the below
diagram as per your
requirements
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Root Cause Analysis
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Opportunity Analysis
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Timeline Analysis
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Force Field Analysis
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SIPOC Analysis
FMEA This slide is 100% editable. Adapt it to your needs and capture
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FMEAAnalysis
Data &
Analysis
23
Root Cause Analysis (1/2)
Material
Cause
Cause
Measurement Machine
Cause
Cause
Management
Cause
Man
Cause
Method
Effect
24
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Root Cause Analysis (2/2)
25
What
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How
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Who
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When
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Status
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30%
Weight
Cause 2
40%
Weight
Cause 3
50%
Weight
Cause 4
20%
Weight
Cause 5
20%
Weight
Cause 1
List down the various causes
of problem and their
weightage in the table below.
Also mention in detail the
causes and their present
status.
Opportunity Analysis
Goals
Importance Ability To Complete
Low Medium High Low Medium High
Description
Description
Description
Description
Description
Description
26
Force Field Analysis
5th WHY?
1st WHY?
2nd WHY?
3rd WHY?
4th WHY?
Problem / Defect
Answer What Caused The
Specific Situation
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Answer Why The Problem
Wasn’t Detected
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Answer What
System Failed
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27
Force Field Analysis
Problem Needs
To Be Solved
01
Example
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02
Example
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03
Example
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06
Example
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05
Example
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04
Example
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Restricting Force
Driving Force
28
SIPOC Analysis
Process Project Name
Date
Prepared by
Notes
Suppliers Inputs Process Outputs Customers
Provider I/P
Description
I/P
Requirements See High
Level
Process
Steps
Below
O/P Description O/P Requirements
End
Boundary
Step 1 Step 2 Step 3 Step 4 Step 5
Start
Boundary
29
Failure Mode Effect Analysis (FMEA)
Failure Modes Effects Analysis(FMEA)
Calculation of Risk Preference Number (RPN)
Failure
Mode
Severity
(1-lowest,10-highest)
Probability of
occurrence
(1-lowest,10-highest)
Probability of
detection (1-
lowest,10-highest)
RPN
A 5 7 4 140
B 6 3 5 90
C 4 5 2 40
Since A has highest priority as it has highest RPN value
FMEA
30
Musts & Wants
Must have Want to have
Must covers all those key inputs which are
essential for an effective solution
Wants covers those non essential inputs which
you want to include
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31
Timeline Analysis
JAN FEB MAR APR MAY JUNE
125 204 238 338 423 520
93.5% 95% 98% 98% 91% 91%
Process Change Yield
Units
32
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Cost Of Quality
33
Cost of
Quality
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Quality Cost
Report
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Quality Cost Report
Comparison
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Cost Of Quality
34
Cost of Conformance Cost of Non-Conformance
Prevention Cost
The cost of any action taken
to investigate ,prevent or
reduce the risk of a non
conformity
Appraisal Cost
The cost associated with measuring
,checking or evaluating products or
services to assure conformance to
quality requirements
Internal Failure Cost
The cost incurred when
products and services do
not conform to
specification
External Failure Cost
The cost incurred when
products and services do not
conform to specification
Below slide indicates the
four broad categories of
quality cost which have an
impact on the company
performance.
Quality Cost Report
Types of Cost Quality Cost Percentage of sales
Prevention Cost
Type 1 35,000
10%
Type 2 10,000 45,000
Appraisal Cost
Type 1 20,000
2.7%
Type 2 30,000 50,000
Internal Failure Cost
Type 1 50,000
5%
Type 2 12,000 62,000
External Failure Cost
Type 1 25,000
7%
Type 2 30,000 55,000
35
On the basis of various
costs, a quality cost report is
prepared which comprises
of the amount each cost has
on the overall product.
Quality Cost Report (Comparison)
Year 1 Year 2
Amount Percent Amount Percent
Prevention Cost 00.00 00.00 00.00 00.00
Appraisal Cost 00.00 00.00 00.00 00.00
Internal Failure Cost 00.00 00.00 00.00 00.00
External Failure Cost 00.00 00.00 00.00 00.00
Total Quality Cost 00.00 00.00 00.00 00.00
Total Sales 20,000 25% 10,000 15%
36
Quality
Control
Control Chart
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Quality Maintenance Check sheet
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Quality Maintenance Check List
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37
Quality Control Chart
0
1
2
3
4
5
6
7
8
9
10
Defect
Rate
Months
Anatomy of Control Chart
CL
Lower control limit
Process Improvement
LCL
UCL Upper control limit
Center line
Unstable trend
38
Process change
We have created a control
chart which specifies the
defect rate along with their
control limits. This would
help in controlling the
defects in the product and
ensure good quality.
Quality Control Check Sheet
Name of data recorder
Location
Data collection date
Defect
type/event
Occurrence
Dates
Total
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Description 1 9 8 3 20
Description 2 1 4 5
Description 3 10 10
Description 4 3 6 9
Description 5 4 8
Description 6 6 1 7
Description 7 3 3 6
Description 8 2 2 4
Description 9 5 5
Total 0 13 6 20 11 4 0 74
39
This is a table highlighting
the defects found and their
count. This would help in
estimating the numbers of
defects occurring on a daily
basis so that corrective
actions can be implemented
instantly.
40
Quality Management Dashboard
Scope
This section reference any standard and guideline that will be used
on the project ,and addresses how compliance with these standards
and guidelines will be determined and to which project deliverable
they will apply. The project deliverables are then evaluated against
these criteria before they are formally approved
Purpose and Overview
Provide an overview of the process you plan
to plan to employ to manage quality,
describing the items below at a high level
Include a problem definition or statement and
any relevant background information
Describe who will be involved in the
quality management process. What
roles and teams will be required? If so
how often
Roles and Responsibilities
Review and Audit Plan
This section specifies the schedule,
resources and methods to be used
in conducting project review and
audits
Metrics and Tools
This section describe the product and
project and process metrics that will be
captured and mentioned for project and
any tools that will be used to do so
Corrective Plan
Provide a high level description of planned procedure used
to prevent ,track or resolve problems or issues identified in
project processes detected in QA reviews of this project or
previous similar projects. Use an error report form
41
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should be replaced by your own image.
Just right click and replace image.
20Min
Coffee
Break!
42
Graphs &
Charts
43
Product 01
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Product 02
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Line Chart
5
20
10 9
35
15
30 30
56
0
10
20
30
40
50
60
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
In
millions
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on it and select “Edit Data”.
44
0
10
20
30
40
50
60
70
0 10 20 30 40 50
This graph/chart is linked to excel, and changes automatically based on data. Just left click
on it and select “Edit Data”.
Bubble
Chart
Product 01
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Product 02
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Product 03
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Product 04
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45
0
10
20
30
40
50
60
70
80
90
100
FY 12
FY 11
FY 10
FY 09
FY 08
FY 07
FY 06
FY 05
FY 04
FY 03
FY 02
FY 01
100%
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select “Edit Data”.
In
Percentage
Product 01
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Product 02
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Area Chart
Stock Chart
0
10
20
30
40
50
60
70
0
20
40
60
80
100
120
140
160
FY '14 FY '15 FY '16 FY '17 FY '18
Volume
Open
Low
High
Close
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46
Product 01
47
0
10
20
30
40
50
60
70
80
90
100
FY '16 FY '17 FY '18
Sales
in
Percentage
(%)
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on it and select “Edit Data”.
Bar
Chart
Product 01
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Product 02
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Product 03
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Product 04
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0
10
20
30
40
50
60
70
80
Radar
Chart
Product 01
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Product 02
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Product 03
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Donut Pie Chart
49
40%
30%
20%
10%
Product 02
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Product 01
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Product 04
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Product 03
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Scatter Chart
50
5
20
10 9
35
15
30 30
56
$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
X-Values
Y-Values
Product 01
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Product 01
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Product 02
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Column
Chart
15
10 9
6
3
20
15
11
7
5
0
10
20
30
40
50
2013 2014 2015 2016 2017
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Additional
Slides
Vision & Mission
53
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Vision
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Mission
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Goal
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Our Main Goal
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Financial
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The important word there is inspire. The
key different between manager and leader
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inspire them to do it. Inspiration
comes from three things. Clarity of one’s
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Quality Process And Procedures Powerpoint Presentation Slide

  • 2. Content Cost Of Quality ▪ Costs Of Quality ▪ Quality Cost Report Quality Control ▪ Control Chart ▪ Quality Maintenance Checklist Data Analysis ▪ Root Cause Analysis ▪ Opportunity Analysis ▪ Timeline Analysis ▪ Force Field Analysis ▪ SIPOC Analysis ▪ Five Why Analysis ▪ FMEA Analysis ▪ Musts & Wants Tools Of Quality Management ▪ Pareto Chart ▪ Flow Diagram ▪ Fishbone Diagram Introduction ▪ TQM Pyramid ▪ TQM Model ▪ Elements Of Quality Management ▪ Determinants Of Product/ Service Quality ▪ Importance Of Good Quality ▪ Consequences Of Poor Quality Principles & Certification ▪ General Principles Of TQM ▪ ISO Certification 2
  • 3. Introduction TQM Pyramid This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Determinants Of Good Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. TQM Model This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Importance Of Good Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Elements Of Quality Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Consequences Of Poor Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3
  • 4. TQM Pyramid TQM Customer Driven Culture Values empowerment Continuous Improvement Leadership Ownership Management Support Mission planning vision Involvement Rewards and Recognition Training, Teams, Awareness Empowerment, Partnership Process Quality Measurement Information SPC, Cost of Quality, Documentation, Reporting, Testing, Tools, Prevention This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This Pyramid Shows The Key Steps An Organization Has To Follow To Achieve The Optimal Quality Levels. You Can Alter These Steps As Per Your Requirements. 4
  • 5. TQM Model 5 This Pyramid Shows The Key Steps An Organization Has To Follow To Achieve The Optimal Quality Levels. You Can Alter These Steps As Per Your Requirements. TQM Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Involvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Planning Process
  • 6. Customer Focus In TQM Option 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 3 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 5 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 6 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
  • 7. Planning Process In TQM 7 This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Text Here This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Text Here This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Text Here This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Text Here 2015 2016 2017 2018
  • 8. Process Management In TQM This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 2014 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 2018 8
  • 9. 9 Quality Improvement Team This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Participation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Systematic Problem Solving Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Statistical Quality Control This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Business Process Improvement
  • 10. Involvement Of People This principle recognizes that an organization is nothing without its staff. That their abilities should be used to full effect for business success. 10
  • 11. Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competitive Benchmarking This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Employee Empowerment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. TQM Elements 11
  • 12. Increased Costs Damaged Brand Lost Customers Lower Profits Lost Revenue Lost Productivity Consequences Of Poor Quality 12 Quality Gap: High Cost Of Failure Poor Quality = Increased Business Risk
  • 13. Determinants Of Product Quality Product Quality Performance Characteristics of the Product Reliability Performance Consistency Durability Resistance and Long Life of the Product Evaluation Evaluation of Quality & Reputation Safety Injury Risk Aesthetics Design, Touch, Taste, Fitting, Finishing Special Features Some Additional Features 13
  • 14. Determinants Of Service Quality 14 Determinants Qualities Required Reliability Consistency of performance and dependability Responsiveness Willingness or readiness of employee Competence Required skills and knowledge Access Approachability and ease of contact Courtesy Politeness,respect,consideration,friendliness Communication Keeping customer informed Credibility Trustworthiness,believability,honesty Security Freedom from danger, risk or doubt Understanding/knowing customer Understand the customer’s needs Tangibles Physical evidence of the service
  • 15. Importance Of Good Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Improved Quality Increased Profit This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product Liability Higher Productivity Company Reputation Higher Price 15
  • 16. Principles & Certification TQM Principles This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ISO Certification This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 16
  • 17. TQM Principles This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Strategic Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Involvement of People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Continual Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Leadership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Decision Making This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Supplier Relationship Principles 17
  • 18. ISO Certificate 18 ISO Certification ISO-9001 ▪ Helps Organization to produce Desired Outcome ▪ Ensures Ongoing Controls ▪ Enhance Customer Satisfaction by meeting Customer requirement ISO: 14001 ▪ Helps Organization to reduce waste handling cost ▪ Enhance branding of Organization ▪ Increases profitability by saving energy ISO-27001 ▪ Manages and minimizes risk exposure ▪ Helps you to comply with other regulations ▪ Provide you with a competitive advantage ISO-22301 ▪ Flexibility during disruptions ▪ Competitive advantage ▪ Cost savings ▪ Maintain optimum client delivery level ISO-29990 ▪ Competitive advantage ▪ Helps in establishing company quality model ▪ Increases market presence ▪ Global marketability We have listed down the major certifications wrt to the quality standards which an organization can attain. You can choose the relevant one and grey out the rest.
  • 19. Tools Of Quality Management 19 Pareto Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Fishbone Diagram This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Flow Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 20. Pareto Chart This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 20 0% 2% 4% 6% 8% 10% 12% 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 5 4 5 Number Of Defects Obesrvation This is one of the most common tool used in ensuring quality standard in the products. Pareto chart would help in indicating the percentage of defects occurred over a period of few observations. This would be help in estimating whether over a time period the defects are reducing or not
  • 21. Flow Chart 21 Yes No Define Collection Elements Define Specification Start Specification Required Create Collection Plans Create Quality Results Report And Analyze Results Perform Transaction Stop Yes No Flow chart is another tool used in maintain quality standards. This helps in creating a flow for the activities to be followed. We have given an example, you can edit these data points as per your requirements. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 22. Fishbone Diagram-Cause/Effective Relationship 22 Cause 1 Cause 2 Cause 3 Cause 4 Cause 6 Cause 5 Cause 7 Cause 8 Cause 9 Cause 11 Cause 10 Cause 12 Description 1 Description 2 Description 3 Description 4 Description 5 Description 6 Problem Quality / Feature Below is the fishbone diagram establishing a cause effect relationship indicating the effect various causes might have on the product/ service quality. You can list down the causes and there effect in the below diagram as per your requirements
  • 23. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Root Cause Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Opportunity Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Force Field Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. SIPOC Analysis FMEA This slide is 100% editable. Adapt it to your needs and capture your audience's attention. FMEAAnalysis Data & Analysis 23
  • 24. Root Cause Analysis (1/2) Material Cause Cause Measurement Machine Cause Cause Management Cause Man Cause Method Effect 24 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 25. Root Cause Analysis (2/2) 25 What This slide is 100% editable. Adapt it to your needs and capture your audience's attention. How This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Who This slide is 100% editable. Adapt it to your needs and capture your audience's attention. When This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Status This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 30% Weight Cause 2 40% Weight Cause 3 50% Weight Cause 4 20% Weight Cause 5 20% Weight Cause 1 List down the various causes of problem and their weightage in the table below. Also mention in detail the causes and their present status.
  • 26. Opportunity Analysis Goals Importance Ability To Complete Low Medium High Low Medium High Description Description Description Description Description Description 26
  • 27. Force Field Analysis 5th WHY? 1st WHY? 2nd WHY? 3rd WHY? 4th WHY? Problem / Defect Answer What Caused The Specific Situation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Answer Why The Problem Wasn’t Detected This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Answer What System Failed This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 27
  • 28. Force Field Analysis Problem Needs To Be Solved 01 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 06 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 05 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 Example This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Restricting Force Driving Force 28
  • 29. SIPOC Analysis Process Project Name Date Prepared by Notes Suppliers Inputs Process Outputs Customers Provider I/P Description I/P Requirements See High Level Process Steps Below O/P Description O/P Requirements End Boundary Step 1 Step 2 Step 3 Step 4 Step 5 Start Boundary 29
  • 30. Failure Mode Effect Analysis (FMEA) Failure Modes Effects Analysis(FMEA) Calculation of Risk Preference Number (RPN) Failure Mode Severity (1-lowest,10-highest) Probability of occurrence (1-lowest,10-highest) Probability of detection (1- lowest,10-highest) RPN A 5 7 4 140 B 6 3 5 90 C 4 5 2 40 Since A has highest priority as it has highest RPN value FMEA 30
  • 31. Musts & Wants Must have Want to have Must covers all those key inputs which are essential for an effective solution Wants covers those non essential inputs which you want to include This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 31
  • 32. Timeline Analysis JAN FEB MAR APR MAY JUNE 125 204 238 338 423 520 93.5% 95% 98% 98% 91% 91% Process Change Yield Units 32 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 33. Cost Of Quality 33 Cost of Quality This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Quality Cost Report This slide is 100%editable. Adapt it to your needs and capture your audience’s attention. Quality Cost Report Comparison This slide is 100%editable. Adapt it to your needs and capture your audience’s attention.
  • 34. Cost Of Quality 34 Cost of Conformance Cost of Non-Conformance Prevention Cost The cost of any action taken to investigate ,prevent or reduce the risk of a non conformity Appraisal Cost The cost associated with measuring ,checking or evaluating products or services to assure conformance to quality requirements Internal Failure Cost The cost incurred when products and services do not conform to specification External Failure Cost The cost incurred when products and services do not conform to specification Below slide indicates the four broad categories of quality cost which have an impact on the company performance.
  • 35. Quality Cost Report Types of Cost Quality Cost Percentage of sales Prevention Cost Type 1 35,000 10% Type 2 10,000 45,000 Appraisal Cost Type 1 20,000 2.7% Type 2 30,000 50,000 Internal Failure Cost Type 1 50,000 5% Type 2 12,000 62,000 External Failure Cost Type 1 25,000 7% Type 2 30,000 55,000 35 On the basis of various costs, a quality cost report is prepared which comprises of the amount each cost has on the overall product.
  • 36. Quality Cost Report (Comparison) Year 1 Year 2 Amount Percent Amount Percent Prevention Cost 00.00 00.00 00.00 00.00 Appraisal Cost 00.00 00.00 00.00 00.00 Internal Failure Cost 00.00 00.00 00.00 00.00 External Failure Cost 00.00 00.00 00.00 00.00 Total Quality Cost 00.00 00.00 00.00 00.00 Total Sales 20,000 25% 10,000 15% 36
  • 37. Quality Control Control Chart This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Maintenance Check sheet This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality Maintenance Check List This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 37
  • 38. Quality Control Chart 0 1 2 3 4 5 6 7 8 9 10 Defect Rate Months Anatomy of Control Chart CL Lower control limit Process Improvement LCL UCL Upper control limit Center line Unstable trend 38 Process change We have created a control chart which specifies the defect rate along with their control limits. This would help in controlling the defects in the product and ensure good quality.
  • 39. Quality Control Check Sheet Name of data recorder Location Data collection date Defect type/event Occurrence Dates Total Sunday Monday Tuesday Wednesday Thursday Friday Saturday Description 1 9 8 3 20 Description 2 1 4 5 Description 3 10 10 Description 4 3 6 9 Description 5 4 8 Description 6 6 1 7 Description 7 3 3 6 Description 8 2 2 4 Description 9 5 5 Total 0 13 6 20 11 4 0 74 39 This is a table highlighting the defects found and their count. This would help in estimating the numbers of defects occurring on a daily basis so that corrective actions can be implemented instantly.
  • 40. 40 Quality Management Dashboard Scope This section reference any standard and guideline that will be used on the project ,and addresses how compliance with these standards and guidelines will be determined and to which project deliverable they will apply. The project deliverables are then evaluated against these criteria before they are formally approved Purpose and Overview Provide an overview of the process you plan to plan to employ to manage quality, describing the items below at a high level Include a problem definition or statement and any relevant background information Describe who will be involved in the quality management process. What roles and teams will be required? If so how often Roles and Responsibilities Review and Audit Plan This section specifies the schedule, resources and methods to be used in conducting project review and audits Metrics and Tools This section describe the product and project and process metrics that will be captured and mentioned for project and any tools that will be used to do so Corrective Plan Provide a high level description of planned procedure used to prevent ,track or resolve problems or issues identified in project processes detected in QA reviews of this project or previous similar projects. Use an error report form
  • 41. 41 This is a representative image, and should be replaced by your own image. Just right click and replace image. 20Min Coffee Break!
  • 43. 43 Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Line Chart 5 20 10 9 35 15 30 30 56 0 10 20 30 40 50 60 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% In millions This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 44. 44 0 10 20 30 40 50 60 70 0 10 20 30 40 50 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Bubble Chart Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 45. 45 0 10 20 30 40 50 60 70 80 90 100 FY 12 FY 11 FY 10 FY 09 FY 08 FY 07 FY 06 FY 05 FY 04 FY 03 FY 02 FY 01 100% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. In Percentage Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Area Chart
  • 46. Stock Chart 0 10 20 30 40 50 60 70 0 20 40 60 80 100 120 140 160 FY '14 FY '15 FY '16 FY '17 FY '18 Volume Open Low High Close This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 46 Product 01
  • 47. 47 0 10 20 30 40 50 60 70 80 90 100 FY '16 FY '17 FY '18 Sales in Percentage (%) This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Bar Chart Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 48. 48 0 10 20 30 40 50 60 70 80 Radar Chart Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 49. Donut Pie Chart 49 40% 30% 20% 10% Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 50. Scatter Chart 50 5 20 10 9 35 15 30 30 56 $0.00 $10.00 $20.00 $30.00 $40.00 $50.00 $60.00 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% X-Values Y-Values Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 51. 51 Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Column Chart 15 10 9 6 3 20 15 11 7 5 0 10 20 30 40 50 2013 2014 2015 2016 2017 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 53. Vision & Mission 53 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal
  • 54. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. About Us 54
  • 55. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Harry Bails Director This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Peter Smith CEO This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Angela Smith Marketing Head This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Kelly Olson Web Designer This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Marry Peter Manager Our Team 55
  • 56. Our Main Goal 56 Awareness This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Success This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 57. Comparison 40% 60% Male This slide is 100% editable. Adapt it to your needs and capture your audience's attention Female This slide is 100% editable. Adapt it to your needs and capture your audience's attention 57
  • 58. Financial 58 Minimum $35 Medium $55 Maximum $85 This slide is 100% editable. Adapt it to your needs and capture your audience's attention This slide is 100% editable. Adapt it to your needs and capture your audience's attention This slide is 100% editable. Adapt it to your needs and capture your audience's attention
  • 59. Dashboard 30,000 50,000 70,000 59 Low This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. High This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 60. Quotes 60 The important word there is inspire. The key different between manager and leader is that managers tell people what to do, while leaders inspire them to do it. Inspiration comes from three things. Clarity of one’s vision, courage of their conviction and the ability to effectively communicate both of those things. ….Jeff Weiner CEO LinkedIn
  • 61. Timeline 61 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018
  • 62. Location 62 North America This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 50% South America This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 35% Africa This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 70% Asia This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 40% Australia This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 20%
  • 63. Puzzle 02 03 04 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 63
  • 64. Our Target 64 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 01 05 04
  • 65. Venn 1 3 4 5 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 65
  • 66. Mind Map This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 66
  • 67. Silhouettes This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 25% 65% 67
  • 68. Circular This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 68
  • 69. Hierarchy Text Here Text Here Text Here Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 69
  • 70. 70 Idea Bulb ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 71. Magnifying Glass ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 71
  • 72. 72 Thank You Address # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gamail.com