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Marketing Meetup


                         February, 2010



Strictly confidential
Who . . .
. . . has a website?
. . . optimized for search?
. . . knows where traffic comes from?
. . . knows the most popular content?
. . . how much a visit costs?
. . . visitor to lead conversion rate?




2
               ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
And who . . .
. . . published a white paper?
. . . a customer success story?
. . . posts to a blog?
. . . issued a “2.0” Press Release?
. . . is on Twitter?
. . . uses bit.ly?
. . . moderates a forum on LinkedIn?
. . . syndicates video online?


3
                ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Intro . . . Brent Harrison
•  Founder & President, SmokeJumper
   Strategy
    –    Over 30 projects in Marketing Strategy, Product
         Innovation and Online Marketing
    –    B2B: Ariba, Emerson, MerchantCircle, VeriSign
    –    B2C: MyWire, Veoh, Yahoo!, Yakima
    –    Biotech: BD Biosciences
    –    Development: M7 (BEA)
    –    Education: McGraw-Hill, SchoolLoop, SunGard Public Sector
•  Founder, Savvy Cellar Wines & Organic Wine Review
•  Vice President, Marketing @ Apple
•  Executive Director & GM @ AOL and Netscape
•  “Smokejumper”, parachuting into forest fires

4
                       ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Marketing . . . Then & Now


                                   Limited                                    Dynamic
      Access
                                  Predefined                                  Maturing


                                     Fixed                                    Infinite
    Consumption
                                   Controlled                                  Open



    Measurement                  Impressions                                    ROI



5
               ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
. . . Challenges Still Abound
•    Great if you are a consumer company – but what
     about enterprise markets?
•    Markets are fractured – how best to access them in
     a scalable or cost-efficient manner?
•    Prospects seem to have ADD – how do we engage?
•    We have a website, issue whitepapers and press
     releases periodically – isn’t that enough?
•    How to focus those that provide greatest impact?
•    Online marketing won’t work for me - I still need a
     salesperson to “sell” and close deals.
•    How do I embrace marketing analytics and
     measurement as core to how we function (when I
     didn’t come from that world)?

6
                  ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Situation: Top 25 Search Terms
                                                                      Search Volume (Avg. Per Month)
                                             -        2,000,000       4,000,000         6,000,000        8,000,000        10,000,000      12,000,000
                                         0                           antivirus software                      antivirus
    “Rank” in Organic Search Results




                                           virus scan        antivirus firewall
                                        20     antivirus firewall software
                                        40                                                                                                 virus
                                                    adware
                                        60

                                        80

                                       100

                                       120                                                       spyware

                                       140

                                       160

                                       180                               spam
                                                 compliance                                                                            viruses
                                                              phish     firewall risk
                                       200




7
                                                               ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
SEO Report Card & Action Plan
           Report Card                                                 Action Plan
    •  Overall Grade          F                      1.  Drive keyword rankings
                                                          •    Drive top 10 rankings into top
    •  Keyword Selection                    F                  3
                                                          •    Drive top 200 to page 1 (top
                                                               10)
    •  Keyword Density D
                                                     2.  Focus on priority
    •  Webpage Titles         C                          webpages
    •  Meta Descriptions F                                •    “Top of funnel” (product and
                                                               information pages)
    •  Headers (H1 | H2) D                           3.  Change page-by-page
    •  Inbound Links          C                           •    Titles, descriptions and
                                                               headers
                                                          •    Quality inbound link building
8
                       ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Improvement Opportunity (Top 10)
           Avg.           4Q09                          4Q09               1Q10                   1Q10
 Keyword Searches         Rank           CTR            Traffic            Rank          CTR      Traffic
virus        11,100,000           43      1.27%            140,970                 69    1.01%     112,110
viruses      11,100,000       >200        0.00%                       -        >200      0.00%              -
antivirus    7,480,000              3     4.60%            344,080                   3   4.60%     344,080
spyware      6,120,000          121       0.19%               11,628               16    1.54%      94,248
risk         5,000,000        >200        0.00%                       -        >200      0.00%              -
firewall     4,090,000        >200        0.00%                       -              7   1.90%      77,710
spam         4,090,000        >200        0.00%                       -             20   1.50%      61,350
antivirus
software     2,740,000              1 23.00%               630,200                   1   23.00%    630,200
phish        2,240,000        >200        0.00%                       -        >200      0.00%              -
anti virus   1,830,000              3     4.60%              84,180                  3   4.60%      84,180
                                          2.17%          1,211,058                       2.52% 1,403,878


 9
                          ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Results (1Q)


                                         Rank
                 CTR


                                Traffic



          24% Increase in Visitors
         $200k+ Additional Revenue
                         >10x ROI
10
           ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
SEO As Foundation
        Malware   Virus
       Spam Protection
      Spyware Antivirus
     Endpoint Data Security
           Compliance
                                                                   Driving Force
                                    Site Design

              Understand search
              “content” ecosystem
11
                     ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
Self-Assessment / What Can I Do?
                                         Content as                        Community
     Site as Nexus
                                         Accelerant                       Predominance
Use free keyword tools to          Calendar blog posts based           Establish a presence on
understand search volumes          on your understanding of            Twitter, Facebook, LinkedIn
& competition                      keywords                            Forum – start by observing

Assess your site with              Invest in authoring industry        Advocate issues (not
website grader, SEO X-ray          best practices guides and           products) that are relevant
& address deficiencies             customer case studies               to your space and cause

Invest in CMS or savvy             Transition as much content          Actively support others –
developer to optimize for          to video: how-to’s, product         customers, followers,
search                             demos, exec. message, etc.          analysts, media, etc.

Invest in search marketing         “Syndicate” your content            Experiment with social
to drive relevant traffic; user    (e.g. YouTube, Technorati,          campaigns / promotions
conversion tracking                Digg, Reddit, etc.)

Use analytics to understand         Use analytics to understand               Measure engagement with
visitor behavior (attraction,       which keywords, content                   you via free tools such as
navigation, conversion, exit)       forms and 3     rd party sites are        URL shorteners or social
                              ©2010 driving attractive customers Confidential (Tweetdeck, Hootsuite)
                                                                              apps
12
                                    SmokeJumper Strategy Inc. Proprietary and
Brent’s Contact Info

Web: smokejumperstrategy.com

Blog: smokejumperstrategy.com/blog

Twitter: @SmokeJumper

Email: brent@smokejumperstrategy.com

Phone: 650.868.0212




13
               ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential

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Marketing Meetup: SEO, Content, Social Media

  • 1. Marketing Meetup February, 2010 Strictly confidential
  • 2. Who . . . . . . has a website? . . . optimized for search? . . . knows where traffic comes from? . . . knows the most popular content? . . . how much a visit costs? . . . visitor to lead conversion rate? 2 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 3. And who . . . . . . published a white paper? . . . a customer success story? . . . posts to a blog? . . . issued a “2.0” Press Release? . . . is on Twitter? . . . uses bit.ly? . . . moderates a forum on LinkedIn? . . . syndicates video online? 3 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 4. Intro . . . Brent Harrison •  Founder & President, SmokeJumper Strategy –  Over 30 projects in Marketing Strategy, Product Innovation and Online Marketing –  B2B: Ariba, Emerson, MerchantCircle, VeriSign –  B2C: MyWire, Veoh, Yahoo!, Yakima –  Biotech: BD Biosciences –  Development: M7 (BEA) –  Education: McGraw-Hill, SchoolLoop, SunGard Public Sector •  Founder, Savvy Cellar Wines & Organic Wine Review •  Vice President, Marketing @ Apple •  Executive Director & GM @ AOL and Netscape •  “Smokejumper”, parachuting into forest fires 4 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 5. Marketing . . . Then & Now Limited Dynamic Access Predefined Maturing Fixed Infinite Consumption Controlled Open Measurement Impressions ROI 5 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 6. . . . Challenges Still Abound •  Great if you are a consumer company – but what about enterprise markets? •  Markets are fractured – how best to access them in a scalable or cost-efficient manner? •  Prospects seem to have ADD – how do we engage? •  We have a website, issue whitepapers and press releases periodically – isn’t that enough? •  How to focus those that provide greatest impact? •  Online marketing won’t work for me - I still need a salesperson to “sell” and close deals. •  How do I embrace marketing analytics and measurement as core to how we function (when I didn’t come from that world)? 6 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 7. Situation: Top 25 Search Terms Search Volume (Avg. Per Month) - 2,000,000 4,000,000 6,000,000 8,000,000 10,000,000 12,000,000 0 antivirus software antivirus “Rank” in Organic Search Results virus scan antivirus firewall 20 antivirus firewall software 40 virus adware 60 80 100 120 spyware 140 160 180 spam compliance viruses phish firewall risk 200 7 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 8. SEO Report Card & Action Plan Report Card Action Plan •  Overall Grade F 1.  Drive keyword rankings •  Drive top 10 rankings into top •  Keyword Selection F 3 •  Drive top 200 to page 1 (top 10) •  Keyword Density D 2.  Focus on priority •  Webpage Titles C webpages •  Meta Descriptions F •  “Top of funnel” (product and information pages) •  Headers (H1 | H2) D 3.  Change page-by-page •  Inbound Links C •  Titles, descriptions and headers •  Quality inbound link building 8 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 9. Improvement Opportunity (Top 10) Avg. 4Q09 4Q09 1Q10 1Q10 Keyword Searches Rank CTR Traffic Rank CTR Traffic virus 11,100,000 43 1.27% 140,970 69 1.01% 112,110 viruses 11,100,000 >200 0.00% - >200 0.00% - antivirus 7,480,000 3 4.60% 344,080 3 4.60% 344,080 spyware 6,120,000 121 0.19% 11,628 16 1.54% 94,248 risk 5,000,000 >200 0.00% - >200 0.00% - firewall 4,090,000 >200 0.00% - 7 1.90% 77,710 spam 4,090,000 >200 0.00% - 20 1.50% 61,350 antivirus software 2,740,000 1 23.00% 630,200 1 23.00% 630,200 phish 2,240,000 >200 0.00% - >200 0.00% - anti virus 1,830,000 3 4.60% 84,180 3 4.60% 84,180 2.17% 1,211,058 2.52% 1,403,878 9 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 10. Results (1Q) Rank CTR Traffic 24% Increase in Visitors $200k+ Additional Revenue >10x ROI 10 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 11. SEO As Foundation Malware Virus Spam Protection Spyware Antivirus Endpoint Data Security Compliance Driving Force Site Design Understand search “content” ecosystem 11 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential
  • 12. Self-Assessment / What Can I Do? Content as Community Site as Nexus Accelerant Predominance Use free keyword tools to Calendar blog posts based Establish a presence on understand search volumes on your understanding of Twitter, Facebook, LinkedIn & competition keywords Forum – start by observing Assess your site with Invest in authoring industry Advocate issues (not website grader, SEO X-ray best practices guides and products) that are relevant & address deficiencies customer case studies to your space and cause Invest in CMS or savvy Transition as much content Actively support others – developer to optimize for to video: how-to’s, product customers, followers, search demos, exec. message, etc. analysts, media, etc. Invest in search marketing “Syndicate” your content Experiment with social to drive relevant traffic; user (e.g. YouTube, Technorati, campaigns / promotions conversion tracking Digg, Reddit, etc.) Use analytics to understand Use analytics to understand Measure engagement with visitor behavior (attraction, which keywords, content you via free tools such as navigation, conversion, exit) forms and 3 rd party sites are URL shorteners or social ©2010 driving attractive customers Confidential (Tweetdeck, Hootsuite) apps 12 SmokeJumper Strategy Inc. Proprietary and
  • 13. Brent’s Contact Info Web: smokejumperstrategy.com Blog: smokejumperstrategy.com/blog Twitter: @SmokeJumper Email: brent@smokejumperstrategy.com Phone: 650.868.0212 13 ©2010 SmokeJumper Strategy Inc. Proprietary and Confidential