SlideShare a Scribd company logo
1 of 11
Download to read offline
www.emilyyellin.com
Starbucks Ad -- Sue
Starbucks Customer -- Nick
• You’re Stupid


• I’m not going to help you


• I don’t care


• Shut up


• You are lying
• You were told to be at the airport at least 90 minutes
  before departure (You’re Stupid)


• I can’t do that   (I’m not going to help you)



• This is not JetBlue’s fault (I don’t care)


• Sir, if you’ll just let me talk    (Shut Up)



• You clicked on the fare rules when you booked your
  flight on the internet (You Are Lying)
Emily Yellin

More Related Content

Viewers also liked

Startbucks delivering customer service
Startbucks delivering customer serviceStartbucks delivering customer service
Startbucks delivering customer service
Agil V Joseph
 
Starbucks - Customer Relationship Management
Starbucks - Customer Relationship ManagementStarbucks - Customer Relationship Management
Starbucks - Customer Relationship Management
Vincent Thai
 
Starbucks: Brand offering and Positioning
Starbucks: Brand offering and Positioning Starbucks: Brand offering and Positioning
Starbucks: Brand offering and Positioning
Himanshu Arora
 
Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1
Trevor Prescod
 
Starbucks PowerPoint
Starbucks PowerPointStarbucks PowerPoint
Starbucks PowerPoint
jjhackn
 

Viewers also liked (20)

Starbucks\' Entry Mode into Sweden
Starbucks\' Entry Mode into SwedenStarbucks\' Entry Mode into Sweden
Starbucks\' Entry Mode into Sweden
 
Bryan Starbuck's Customer Acquisition methodology for Startups
Bryan Starbuck's Customer Acquisition methodology for StartupsBryan Starbuck's Customer Acquisition methodology for Startups
Bryan Starbuck's Customer Acquisition methodology for Startups
 
2012 - Starbucks social insight & business case study
2012 - Starbucks social insight & business case study2012 - Starbucks social insight & business case study
2012 - Starbucks social insight & business case study
 
Starbucks final ppt
Starbucks final pptStarbucks final ppt
Starbucks final ppt
 
Starbucks:Delivering Customer Service
Starbucks:Delivering Customer ServiceStarbucks:Delivering Customer Service
Starbucks:Delivering Customer Service
 
Startbucks delivering customer service
Startbucks delivering customer serviceStartbucks delivering customer service
Startbucks delivering customer service
 
Market Segment and Consumer Behavior Case Study - Starbucks: Just Who is thei...
Market Segment and Consumer Behavior Case Study - Starbucks: Just Who is thei...Market Segment and Consumer Behavior Case Study - Starbucks: Just Who is thei...
Market Segment and Consumer Behavior Case Study - Starbucks: Just Who is thei...
 
Starbucks - Customer Relationship Management
Starbucks - Customer Relationship ManagementStarbucks - Customer Relationship Management
Starbucks - Customer Relationship Management
 
Starbucks: Brand offering and Positioning
Starbucks: Brand offering and Positioning Starbucks: Brand offering and Positioning
Starbucks: Brand offering and Positioning
 
Starbucks delivering customer service
Starbucks delivering customer serviceStarbucks delivering customer service
Starbucks delivering customer service
 
Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1
 
Starbucks Competitive Profile Matrix
Starbucks Competitive Profile MatrixStarbucks Competitive Profile Matrix
Starbucks Competitive Profile Matrix
 
Starbucks Presentation
Starbucks PresentationStarbucks Presentation
Starbucks Presentation
 
Starbucks marketing
Starbucks marketingStarbucks marketing
Starbucks marketing
 
Starbucks
StarbucksStarbucks
Starbucks
 
Starbucks ppt
Starbucks pptStarbucks ppt
Starbucks ppt
 
Starbucks PowerPoint
Starbucks PowerPointStarbucks PowerPoint
Starbucks PowerPoint
 
Starbucks - Competitive Analysis
Starbucks - Competitive AnalysisStarbucks - Competitive Analysis
Starbucks - Competitive Analysis
 
Marketing plan for Starbucks
Marketing plan for StarbucksMarketing plan for Starbucks
Marketing plan for Starbucks
 
STARBUCKS: DELIVERING CUSTOMER EXPERIENCE
STARBUCKS: DELIVERING CUSTOMER EXPERIENCESTARBUCKS: DELIVERING CUSTOMER EXPERIENCE
STARBUCKS: DELIVERING CUSTOMER EXPERIENCE
 

More from Brent Leary

July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
Brent Leary
 
Success In The Subscription Economy - Brian Bell, CMO of Zuora
Success In The Subscription Economy -  Brian Bell, CMO of ZuoraSuccess In The Subscription Economy -  Brian Bell, CMO of Zuora
Success In The Subscription Economy - Brian Bell, CMO of Zuora
Brent Leary
 
Jeff Nolan - Connecting the Dots
Jeff Nolan - Connecting the DotsJeff Nolan - Connecting the Dots
Jeff Nolan - Connecting the Dots
Brent Leary
 
Paul Greenberg - Welcome to the Era of Customer Engagement
Paul Greenberg - Welcome to the Era of Customer EngagementPaul Greenberg - Welcome to the Era of Customer Engagement
Paul Greenberg - Welcome to the Era of Customer Engagement
Brent Leary
 
Judy Mod - Solution-centric Vs. Buyer-centric Marketing
Judy Mod - Solution-centric Vs. Buyer-centric MarketingJudy Mod - Solution-centric Vs. Buyer-centric Marketing
Judy Mod - Solution-centric Vs. Buyer-centric Marketing
Brent Leary
 
Jeanne hopkins - Journey to the Middle of the Funnel
Jeanne hopkins - Journey to the Middle of the FunnelJeanne hopkins - Journey to the Middle of the Funnel
Jeanne hopkins - Journey to the Middle of the Funnel
Brent Leary
 
Cory Hartlen, Next-level Listening
Cory Hartlen, Next-level ListeningCory Hartlen, Next-level Listening
Cory Hartlen, Next-level Listening
Brent Leary
 

More from Brent Leary (18)

November 2014 webinar Digital Advertising TNT with Mary Lou Song of Fuel451
November 2014 webinar   Digital Advertising TNT with Mary Lou Song of Fuel451November 2014 webinar   Digital Advertising TNT with Mary Lou Song of Fuel451
November 2014 webinar Digital Advertising TNT with Mary Lou Song of Fuel451
 
Atlanta Tribune August 2014 Webinar - Social Selling with Nimble's Jon Ferrara
Atlanta Tribune August 2014 Webinar - Social Selling with Nimble's Jon FerraraAtlanta Tribune August 2014 Webinar - Social Selling with Nimble's Jon Ferrara
Atlanta Tribune August 2014 Webinar - Social Selling with Nimble's Jon Ferrara
 
Atlanta Tribune TNT Webinar - Social Data TNT with SumAll's Peter Borden
Atlanta Tribune TNT Webinar - Social Data TNT with SumAll's Peter BordenAtlanta Tribune TNT Webinar - Social Data TNT with SumAll's Peter Borden
Atlanta Tribune TNT Webinar - Social Data TNT with SumAll's Peter Borden
 
Atlanta Tribune Webinar Series - Facebook Marketing TNT w/ Ramon Ray
Atlanta Tribune Webinar Series - Facebook Marketing TNT w/ Ramon RayAtlanta Tribune Webinar Series - Facebook Marketing TNT w/ Ramon Ray
Atlanta Tribune Webinar Series - Facebook Marketing TNT w/ Ramon Ray
 
July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
July Column - Atlanta Tribune: Living at the Intersection of the Last Mile an...
 
Atlanta Tribune Technology for Business Google (TNT) Tips 'n Tricks Webinar
Atlanta Tribune Technology for Business Google (TNT) Tips 'n Tricks WebinarAtlanta Tribune Technology for Business Google (TNT) Tips 'n Tricks Webinar
Atlanta Tribune Technology for Business Google (TNT) Tips 'n Tricks Webinar
 
Social Selling by Nurturing - Your Personal Brand & Professional Network
Social Selling by Nurturing - Your Personal Brand & Professional NetworkSocial Selling by Nurturing - Your Personal Brand & Professional Network
Social Selling by Nurturing - Your Personal Brand & Professional Network
 
The 3 P's of Avoiding Social CRM Failure
The 3 P's of Avoiding Social CRM FailureThe 3 P's of Avoiding Social CRM Failure
The 3 P's of Avoiding Social CRM Failure
 
The Role Social is Playing in Customer Service - Today, Tomorrow and in the F...
The Role Social is Playing in Customer Service - Today, Tomorrow and in the F...The Role Social is Playing in Customer Service - Today, Tomorrow and in the F...
The Role Social is Playing in Customer Service - Today, Tomorrow and in the F...
 
Using Social Media to Improve Employee Morale
Using Social Media to Improve Employee MoraleUsing Social Media to Improve Employee Morale
Using Social Media to Improve Employee Morale
 
Marketing Automation - A Tale of Two CMOs
Marketing Automation - A Tale of Two CMOsMarketing Automation - A Tale of Two CMOs
Marketing Automation - A Tale of Two CMOs
 
Success In The Subscription Economy - Brian Bell, CMO of Zuora
Success In The Subscription Economy -  Brian Bell, CMO of ZuoraSuccess In The Subscription Economy -  Brian Bell, CMO of Zuora
Success In The Subscription Economy - Brian Bell, CMO of Zuora
 
Jeff Nolan - Connecting the Dots
Jeff Nolan - Connecting the DotsJeff Nolan - Connecting the Dots
Jeff Nolan - Connecting the Dots
 
Paul Greenberg - Welcome to the Era of Customer Engagement
Paul Greenberg - Welcome to the Era of Customer EngagementPaul Greenberg - Welcome to the Era of Customer Engagement
Paul Greenberg - Welcome to the Era of Customer Engagement
 
Judy Mod - Solution-centric Vs. Buyer-centric Marketing
Judy Mod - Solution-centric Vs. Buyer-centric MarketingJudy Mod - Solution-centric Vs. Buyer-centric Marketing
Judy Mod - Solution-centric Vs. Buyer-centric Marketing
 
Jeanne hopkins - Journey to the Middle of the Funnel
Jeanne hopkins - Journey to the Middle of the FunnelJeanne hopkins - Journey to the Middle of the Funnel
Jeanne hopkins - Journey to the Middle of the Funnel
 
Matt Trifiro - Desk.com
Matt Trifiro - Desk.comMatt Trifiro - Desk.com
Matt Trifiro - Desk.com
 
Cory Hartlen, Next-level Listening
Cory Hartlen, Next-level ListeningCory Hartlen, Next-level Listening
Cory Hartlen, Next-level Listening
 

Recently uploaded

Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
dlhescort
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 

Recently uploaded (20)

Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 

Emily Yellin

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 9. • You’re Stupid • I’m not going to help you • I don’t care • Shut up • You are lying
  • 10. • You were told to be at the airport at least 90 minutes before departure (You’re Stupid) • I can’t do that (I’m not going to help you) • This is not JetBlue’s fault (I don’t care) • Sir, if you’ll just let me talk (Shut Up) • You clicked on the fare rules when you booked your flight on the internet (You Are Lying)